How to Pay Your New Smyrna Beach Utilities Bill

Keeping your utility account with the New Smyrna Beach Utilities Commission (NSBU) in good standing means paying your bill in full and on time each month. NSBU offers multiple ways to pay your electric, water, and wastewater bill conveniently. This guide outlines the payment options available and key details to help New Smyrna Beach utility customers pay their bill.

Overview of NSBU Bill Payment Methods

NSBU customers can pay their utility bill through various methods including:

• Online via the customer portal
• By phone
• In person at the NSBU office
• At the drive-thru teller
• Using the overnight drop box
• By mail
• Through your bank’s online bill pay
• Via auto-draft through the Automatic Bill Pay program

Paying Online Through the NSBU Customer Portal

The fastest and most convenient way to pay your NSBU bill is online through the customer portal:

• Visit NSBU Customer Portal
• Login with your account number and PIN
• Select “Pay Bill”
• Enter payment details
• Submit payment

Online payments via the portal are processed instantly. You can pay by credit/debit card or from your bank account.

Paying Your NSBU Bill by Phone

To pay your utility bill by phone:

• Call 386-424-3199
• Have your 12-digit NSBU account number ready
• Select your payment amount when prompted
• Provide card details for payment
• Record your confirmation number

Phone payments are processed immediately once your call is completed

Paying In Person at the NSBU Office

You can pay your NSBU bill in person at the office located at 200 Canal Street in New Smyrna Beach Payment options include

• Cash
• Check
• Money order
• Credit/debit card

Visit during regular business hours, Monday-Friday 8am-5pm. Bring your current bill and preferred payment method.

Using the Drive-Thru Teller Window

For quick and convenient in-person payments, use the drive-thru teller off Magnolia Street. Available payment methods include:

• Cash
• Check
• Money order
• Credit/debit card

The drive-thru is open Monday-Friday 8am-5pm. Have your account and payment ready.

Dropping Off Payment After Hours

An overnight drop box located to the right of the drive-thru window allows you to leave check or money order payments after hours and on weekends. Payments left in the drop box will be processed the next business day.

Paying by Mail

To pay your NSBU bill by mail, send your check or money order along with your payment stub to:

NSBU
PO Box 100
New Smyrna Beach, FL 32170

Allow 5-7 days for mailed payments to reach NSBU and be applied to your account. Pay early to avoid late fees if paying near your due date.

Paying Through Your Bank

You can set up one-time or recurring payments through your bank’s online bill pay system. Have your account number ready and allow 2-3 days for payments to reach NSBU.

Use NSBU’s full zip code 32170-0100 when setting up bank bill pay to avoid delays.

Enrolling in Automatic Bill Pay

For worry-free payments, enroll in NSBU’s Automatic Bill Pay program. Your bill is paid directly from your bank account monthly on the due date. You avoid late fees and your service stays connected.

Visit NSBU’s website to download and submit an application form to enroll. Online enrollment is also available once your account is set up for online access.

Helpful Payment Tips

• Pay early to avoid late fees – allow time for mailed or bank payments

• Go paperless – reduce clutter and access your bill anywhere

• Check account activity regularly through the online portal

• Notify NSBU immediately if your payment may be late

• Keep bank account and credit card details up to date

• Watch for notices about any rate changes that may impact your bill

Paying your NSBU utility bill fully and on time helps avoid service interruptions while keeping your account in good standing. Choose the most convenient payment option for you each month. Contact NSBU customer service with any billing or payment questions.