How to Pay Your Muncie Sanitary District Utility Bill

If you’re a resident or business in Muncie, Indiana, chances are you receive monthly bills for sewer and stormwater services from the Muncie Sanitary District (MSD). Paying your MSD utility bill on time each month is important to avoid any late fees or service disruptions. This comprehensive guide will walk you through everything you need to know about paying your Muncie Sanitary District bill.

What Services Does the Muncie Sanitary District Bill For?

The Muncie Sanitary District is responsible for providing sewer and stormwater management services to the Muncie area As a customer, your monthly MSD bill pays for

• Sewer Service – This covers the cost of collecting your wastewater transporting it to the treatment facility treating it, and properly discharging clean water. All households and businesses connected to the sewer system pay a monthly sewer service charge.

• Stormwater Service – This helps fund maintenance and improvements to Muncie’s stormwater drainage system. The fee is based on a property’s impervious surface area.

MSD bills do NOT cover your drinking water usage. Water bills are sent separately by Indiana-American Water Company.

How Often Are MSD Bills Issued?

Muncie Sanitary District bills for sewer and stormwater services on a monthly basis. New bills are typically sent out by the 10th of each month.

Your billing date is determined by your location – MSD divides Muncie into 10 billing zones and each zone has a scheduled billing date through the first 10 days of the month.

Bills include charges for the current month’s service as well as any past due balances.

When Is My MSD Bill Due?

MSD utility bills are due 20 days from the date printed on your monthly invoice.

So for example, if you receive your bill on March 5th, payment must be received by March 25th to avoid late fees.

If the due date falls on a weekend or holiday, bills are instead due by the next business day.

Payments received after the due date will incur a 10% late penalty charge applied to the current billing amount.

How Much Does the Average MSD Bill Cost?

The amount you pay each month to MSD depends on the type of property you have:

Residential Customers

• Sewer service fee: $14.05 per month
• Stormwater fee: $4.15 per month
• Average monthly bill: $18.20

Commercial Customers

• Sewer service fee: Based on water usage, averages $45-$65 per month
• Stormwater fee: Based on impervious surface, averages $15-$100+ per month
• Average monthly bill: $60-$165

So for a typical single family home, expect to pay around $18 per month. Businesses may pay over $100 if they have large facilities and parking lots.

Stormwater fees make up about 25% of the average monthly bill.

How Can I Pay My Muncie Sanitary District Bill?

MSD offers several ways to pay your utility bill every month:

Pay Online

The easiest option is to pay online through the MSD website. Visit munciesanitary.org and click on the Bill e-Pay button. This will direct you to the payment portal.

You’ll need your 10 digit MSD account number and 4 digit PIN. Payment can be made via credit card, debit card, or e-check.

A 3.25% processing fee applies to credit and debit card payments. E-checks are free.

Pay by Phone

Call 1-877-885-7968 to access the automated phone payment system and pay with your credit card or checking account info.

Pay by Mail

Detach the payment stub from your bill and mail with a check or money order payable to Muncie Sanitary District. Send to:

Muncie Sanitary District
P.O. Box 1990
Muncie, IN 47308-1990

Allow 5 business days for mailed payments.

Pay in Person

Bring your payment to the MSD office at 300 N. High St. in downtown Muncie. In-person payments can be made Monday-Friday 8:00am to 4:30pm.

Other Ways to Pay

You can also pay your MSD bill:

• By signing up for auto-draft payments from your bank account
• At partner pay stations – Meijer, WalMart, Marsh, Kroger

Financial Assistance for Paying MSD Bills

If you are having trouble paying your Muncie Sanitary District utility bill, you may qualify for payment assistance:

• MSD Hardship Program – Offers payment plans and balance forgiveness for qualifying low-income customers. Apply at the MSD office.

• Salvation Army – May provide one-time emergency bill payment assistance. Call 765-288-9124.

• Township Trustees – Each township trustee office offers assistance programs for residents.

• LIHEAP – Provides heating and electric bill assistance. May cover water/sewer bills in a crisis.

In addition, MSD will not shut off service due to nonpayment for customers who submit a Hardship Form each month. Reach out to MSD at 765-747-4896 to discuss bill help options.

Avoid Late Fees with These Tips

• Pay online – Electronic payments post instantly to avoid late fees.

• Set up autopay – Your bill will be paid automatically each month.

• Sign up for reminders – MSD can send text or email notices when your bill is ready.

• Pay early – Don’t procrastinate! Allow 3-5 business days for mailed payments.

• Update your info – Make sure MSD has your current phone and email contact info.

Ways for Small Businesses to Reduce MSD Bills

Since commercial MSD bills are tied to water usage and property size, some tips for businesses to lower costs include:

• Install low-flow faucets and toilets
• Audit property for leaky pipes or faulty metering
• Sweep rather than hose down sidewalks and parking lots
• Collect rainwater runoff for landscaping use
• Replace impervious pavement with pervious pavement

Every little bit of water conservation helps shrink your sewer portion! Contact MSD at 765-747-4896 with any other questions about your utility account and paying your bill.