How to Pay Your Metropolitan St Louis Sewer District Bill

Paying your sewer bill on time is an important responsibility for every homeowner and resident in the St Louis metropolitan area. The Metropolitan St Louis Sewer District (MSD) provides wastewater and stormwater management services to over 1.3 million customers across 90 municipalities. As the regional utility provider, MSD relies on customers to pay their bills promptly so they can continue delivering reliable service. This article will explain the different ways you can pay your MSD bill conveniently.

Online Payment Through MyAccount

The easiest way to pay your MSD bill is through the online portal MyAccount. You can make one-time payments or set up recurring payments on whatever schedule works best for you whether monthly, bi-monthly, or quarterly. MyAccount allows you to pay using a bank account, credit card, or debit card.

To get started go to https //myaccount.stlmsd.com and either sign up for a new account or log in if you already have one. You’ll need your MSD account number and an email address. Once you’re logged in, you can view your current bill, payment history and make a payment. Setting up recurring payments through MyAccount is the most convenient way to make sure your bill gets paid on time every month.

Pay Online Without an Account

If you prefer not to create an online account, MSD’s website has an option to make a one-time payment without logging in. Just go to msdprojectclear.org and click on “Pay Bill Now” in the top right. You can pay by e-check from a bank account or by credit/debit card. There is a service fee for paying by card. This is a quick way to pay your bill online even if you don’t want to create an ongoing MyAccount profile.

Pay by Phone

Another convenient option is to pay your MSD bill over the phone using the automated payment system. Just call 1-866-281-5737 and follow the prompts to make a payment using your bank account or credit/debit card. The phone system is available 24/7 so you can pay on your schedule.

If you have any questions about your bill, you can speak with a customer service representative during regular business hours by selecting that option when prompted. The automated system makes paying by phone fast and easy when you don’t have time to log into your account online.

Pay by Mail

For customers who prefer to pay the old-fashioned way, you can always mail in a check or money order using the payment stub from your MSD bill. Just detach the stub, include it with your payment, and mail it to:

Metropolitan St. Louis Sewer District
P.O. Box 437
St. Louis, MO 63166-0437

Be sure to allow enough time for your payment to reach MSD before the due date. Payments must be received (not just postmarked) by the due date to avoid late fees.

Pay in Person

You can also pay your MSD bill in person at several locations around St Louis. The main MSD office downtown accepts cash, checks, and money orders. You can also pay at nearly 200 authorized payment locations in the area, including local grocery stores like Schnucks, Dierbergs, and Shop ‘n Save.

To find an authorized payment location near you, visit msdprojectclear.org/customers/billing/payment-options and click on the link for a list of payment sites. Many are open longer hours and weekends for added convenience.

Assistance Programs

If you are having difficulty paying your MSD bill, they offer assistance programs for low-income customers, seniors, and people with disabilities. The Customer Assistance Program provides a 50% discount on your monthly charges. See if you qualify and apply online through MyAccount or call 1-866-281-5737 for more information.

Avoid Scams

Unfortunately, scammers sometimes target utility customers and attempt to collect payments fraudulently. MSD will never call you and demand payment information over the phone. If you receive a suspicious call, don’t provide any personal or financial details. Instead, call MSD at 1-866-281-5737 to verify the status of your account and report the scam call. Protect yourself by using only MSD’s official payment options listed here.