Living in Tucson means relying on Metro Water for your water utility needs As a customer, you’ll receive a monthly bill that needs to be paid on time to avoid late fees or service interruption. Metro Water offers several convenient payment options to suit different preferences and lifestyles In this article, we’ll explore the various ways Tucson residents can pay their Metro Water bill.
Online Bill Pay
The easiest and most popular way to pay your Metro Water Tucson bill is online through Xpress Bill Pay. This secure online portal allows you to:
- View your current Metro Water bill
- Make a one-time payment
- Set up recurring auto-pay
To use Xpress Bill Pay, simply go to https://metrowater.com/customer-service/billing-account-services/payment-options/ and click on the link. From there you can create an account linked to your Metro Water account number.
Online bill pay is fast, convenient and secure. You can avoid checks stamps, and trips to the payment center. The only potential downside is that Xpress Bill Pay charges a $1.95 convenience fee for each transaction. However, you can set up auto-pay to only incur the fee once per billing cycle.
Auto/Direct Pay
If you want the ease of automated payments without the fees, Auto/Direct Pay is a great option. This free service lets Metro Water automatically withdraw funds from your checking or savings account each month to pay your bill.
To enroll in Auto/Direct Pay:
- Go to https://metrowater.com/customer-service/billing-account-services/payment-options/
- Click on the “Auto/Direct Pay” link
- Provide your Metro Water account number and bank account information
Once set up, you don’t have to worry about late or missed payments again. Your bill is paid on time, every time, directly from your bank account.
Pay By Phone
For a quick one-time payment, consider paying your Metro Water bill over the phone. Simply call 520-575-8100 and select the “Pay By Phone” option. You can then provide payment info by:
- Debit/credit card (Visa, Mastercard, Discover, American Express)
- Checking account
Phone payments let you take care of your bill without leaving home. Just keep in mind that paying by debit/credit card comes with a small fee.
Pay By Mail
Paying by mail is a classic bill payment method that’s still commonly used today. Each month your Metro Water bill includes a pre-addressed return payment envelope. Simply place your check or money order in the envelope and drop it in a mailbox before the due date.
Mailing a paper check costs nothing besides the stamp, so it’s a budget-friendly option. Just allow 3-5 business days for your mailed payment to reach Metro Water and avoid late fees.
In-Person Payments
For those who prefer paying bills face-to-face, Metro Water accepts in-person payments at their office:
Metro Water
6265 N. La Cañada Drive
Tucson, AZ 85704
Their office is open Monday-Friday from 8am-5pm, excluding holidays. You can pay by cash, check, money order, or credit/debit card when paying in person. An outdoor drop box is also available 24/7 to leave payments anytime.
In-person payments allow you to get same day receipt and confirmation. It also gives the option to speak with a customer service rep about billing questions. Just watch out for potential long lines during busier times like month’s end.
Avoid Late Fees and Service Interruption
No matter which payment method you choose, the key is paying your Metro Water Tucson bill by the due date printed on your statement. Late payments typically incur a 1.5% penalty fee. Failing to pay after multiple notices can lead to water service shut off.
Set payment reminders and utilize auto-pay options when possible to avoid ever paying late. Keep your account in good standing and your water flowing by paying on time, every time.
Choose the Best Payment Option for You
Metro Water offers flexible billing and payment options to suit diverse customers’ needs across Tucson. Consider factors like convenience, speed, fees, and personal preferences when deciding the optimal way for you to pay each month.

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FAQ
What is the phone number for Tucson water bill payment?
How can I pay my MetroPCS bill without a fee?
How do I pay my water bill in Texas?
Who provides water for Tucson?
How do I pay my Tucson Water Bill?
Your Water Bill PLEASE NOTE: Tucson Water does not call customers demanding payment or solicit payments over the phone. If you have questions or would like to make a payment, please use one of the methods available on this page. Access your bill portal here and learn about Tucson Water’s wide variety of methods available to pay your utility bill.
How can I pay my Metro Water bill?
You can pay your Metro Water bill by calling our office at 520-575-8100 and using VISA, Master Card, Discover, or American Express over the phone. You can also mail your payment to Metro Water using the enclosed envelope you receive with your water bill. Paying in person is an option at our office located at 6265 N. La Cañada Drive, Tucson, Arizona 85704.
Should Metro Water District customers choose metropolitan Tucson utilities?
This is the main decision many prospective Metro Water District customers of Metropolitan Tucson Utilities contemplate. There is certainly room for improvement within the district when it comes to serving the needs of concerned water district customers in the Metro area.
Where can I pay a bill in Tucson AZ?
You are always welcome to pay in person at our office: 6265 N. La Cañada Drive, Tucson, Arizona 85704. You can drop off your payment in a secure drop box near the drive-thru window at our office: 6265 N. La Cañada Drive, Tucson, Arizona 85704. Payments need to be in the drop box by 7:00 a.m. to be processed that day.
Where can I pay my utility bill?
Vendors like Walmart and Western Union will accept utility bill payments at convenient locations. This method can take 7-10 days to be verified so customers should not use this method if their account is delinquent or water service has been interrupted. A $28 charge will be applied for return checks to cover processing.
What are Metro Water Board members required to do?
Metro Water Board Members must admit to the Unlawful findings of several investigations of Metro Water, and rulings adverse to Metro Water District in THREE courts thus far and counting under their watch. Metro Water must disclose the cost to ratepayers of hiring THREE LAW FIRMS so far with retention of multiple criminal defense lawyers.