Paying your monthly electric bill to Marshall Dekalb Electric Cooperative is easy and convenient through the various payment options offered. This comprehensive guide provides instructions on how to pay your Marshall Dekalb electric bill online, by phone, in person or by mail.
Overview of Marshall Dekalb Electric
Marshall Dekalb Electric Cooperative (MDEC) provides electric service to over 9,000 homes, businesses and industries across DeKalb County in Alabama.
Key things to know about paying your MDEC electric bill:
- Bills are issued monthly and due by the 15th of each month
- Several payment options available – online, phone, mail, auto pay, in person
- Late payment fees apply if not paid by due date
- Payment extensions can be requested if needed
- Budget billing available to even out payments
MDEC members can call 256-613-3300 to speak with a customer service rep about their electric account and payment options
Below we’ll go through how to pay your MDEC electric bill using the various payment methods.
Pay MDEC Bill Online
The fastest and most convenient way to pay your MDEC electric bill is online through the payment portal.
To pay online:
-
Enter your 10-digit MDEC account number
-
Enter your last name or business name on the account
-
Click “Continue”
-
Select payment amount and complete checkout
-
Receive email confirmation
Online payments made by 11:59pm CST reflect same day. Visa, Mastercard, Discover and ACH e-check accepted.
Pay by Phone
Call 1-833-613-3300 to use the automated phone payment system and pay your MDEC electric bill by phone. Have your account number, name, and payment info ready when you call.
Pay by Mail
Mail a check or money order along with your payment stub to:
Marshall Dekalb Electric Cooperative
P.O. Box 1518
Guntersville, AL 35976
Please allow 5-7 business days for mailed payments to process. Write your account number on your check.
Pay In Person
Bring your payment to the MDEC office at:
1007 Gunter Ave
Guntersville, AL 35976
Office hours are Monday – Friday, 8:00am – 4:30pm. Cash, check, money order or credit/debit cards accepted.
Auto Pay / Bank Draft
For easy recurring payments, enroll in Auto Pay to have your electric bill paid automatically each month on the due date via bank account draft.
Download the Auto Pay form from mdec.org and submit to MDEC.
Payment Assistance Programs
MDEC partners with community action agencies to offer payment assistance programs for those struggling to pay their electric bill:
-
LIHEAP – Helps cover home heating and cooling costs
-
CARE – Offers billing discounts for eligible low-income households
Contact MDEC to learn more about assistance programs you may qualify for.
Budget Billing
To make managing your electric bill easier, sign up for Budget Billing to pay a consistent amount each month based on your average usage. Call MDEC to enroll.
Getting Service Started
To establish new electric service with MDEC:
- Complete a Membership Application available at mdec.org
- Pay a $5 membership fee and $200 deposit
- Allow 1-2 business days for activation
The account will remain in your name until you request it to be disconnected.
Large snake knocks out power at Albertville substation
When will my payment update my Marshall DeKalb Electric Cooperative account balance?
Payments will immediately update your Marshall Dekalb Electric Cooperative account balance. However, please allow up to 24 hours for your payment to post to your financial institution. A confirmation email/text message will be sent upon payment completion.
Does doxo process payments for Marshall DeKalb Electric Cooperative?
doxo processes payments for all Marshall DeKalb Electric Cooperative services, including Electric and others. Marshall Dekalb Electric Cooperative was added to the directory by a user. Enroll in the doxo bill pay network to activate direct electronic payments for Marshall DeKalb Electric Cooperative.
Why should I contact Marshall-DeKalb EC?
Marshall-DeKalb EC has one goal when it comes to providing electricity to you and your family. That is to have the most reliable electrical service possible for the most reasonable and lowest rates. Email any suggestions you have as to how we can improve our website. Email us at kwhorton@mdec. org November 11th – Closed for Veterans Day.
