Paying your utilities bill on time each month is an important responsibility for every resident and business in Los Alamos. As a customer of the Los Alamos Department of Public Utilities (DPU) you have several convenient options to pay your electric natural gas, water, wastewater, and refuse bill.
At DPU, we aim to make paying your monthly utility services simple and stress-free. Read on to learn about the various methods available for paying your Los Alamos utilities bill.
Online Payment
The easiest way for many customers to pay their utilities bill is online through the DPU’s self-service customer portal. To access the portal, visit https://selfservice.lacnm.us and log in using your DPU account number and customer ID found on your monthly bill.
Once logged in, you can view your current charges, account history, and make a payment by credit card, debit card, or e-check Online payments are processed instantly, so you can have peace of mind knowing your payment was received
The online portal also allows you to opt-in to paperless billing and set up automatic monthly payments. Going paperless and automating payments helps customers stay on top of their bills without having to remember to log in and pay each month.
Pay by Phone
If you prefer to speak to a representative when making your utilities payment, DPU offers a pay-by-phone option as well. Simply call 1-866-417-0694 and follow the prompts to enter your account details and make a payment.
Pay-by-phone allows you to pay your Los Alamos utilities bill easily over the phone 24/7 using a credit card, debit card, or electronic check. There is no extra fee for using this convenient automated payment service.
Mail-In Payment
For customers who prefer paying their utilities bill through the mail, you can send a check or money order made payable to Los Alamos County along with your payment stub to:
Los Alamos County
PO Box 99
Los Alamos, NM 87544
To avoid late fees, be sure to allow 5-7 days for your mailed payment to reach the utility billing office. Payments are retrieved and processed each business day at 5 PM.
Pay In-Person
You can also pay your Los Alamos utilities bill in-person at the DPU Customer Care Center located in the lobby of the Municipal Building at 1000 Central Ave, Los Alamos, NM.
The Customer Care Center is open Monday-Friday from 8 AM to 5 PM, excluding holidays. When paying in-person, you can pay with cash, check, credit/debit card, or money order. After hours, a drop box is available in the Customer Care Center lobby and parking lot to leave your payment when the office is closed.
Payment Assistance Programs
If you are having trouble paying your utilities bill, DPU offers programs to help qualified low-income customers. The Utilities Assistance Program provides financial aid for utility bills.
You can also contribute to the voluntary Round Up program when paying your bill to help support assistance funds. Together, these programs help ensure all community members have access to essential utilities.
Avoid Late Fees
To avoid late fees on your Los Alamos utilities bill, payments must be received by the 15th of each month. Late fees are equal to 5% of the unpaid previous month’s balance. Shut off notices are sent if a bill remains unpaid after two months.
Setting up automatic payments or paying online are great ways to prevent paying late. DPU also offers payment plan options if you are having difficulty paying on time. Reach out to the Customer Care Center at 505-662-8333 if you anticipate difficulty with payment.
Communication is Key
Open communication between DPU and customers is vital when it comes to paying utility bills accurately and on time. Be sure to notify the utility immediately if you have a change of address or account status.
Also reach out if you have any questions about charges on your bill or are in need of payment assistance. DPU’s knowledgeable Customer Care staff are available to help customers manage their utility payments.
Summary of Payment Options:
- Online through DPU customer self-service portal
- Phone automated payment line at 1-866-417-0694
- Mail check or money order to Los Alamos County PO Box 99
- In-Person at Customer Care Center lobby or drop box
- Automatic Payments from bank account through DPU
Paying your Los Alamos utilities bill doesn’t have to be a chore each month. By understanding the various payment options available and choosing the method that fits your needs, you can pay your utilities easily and avoid late fees. Reach out to DPU’s Customer Care team if you need assistance managing payment or signing up for an automated option.
Los Alamos Now app is useful for Los Alamos County citizens!
What is the Los Alamos County Department of Public Utilities (DPU)?
The Los Alamos County Department of Public Utilities (DPU) is a public utility, which means that it cares more about help and community than making money.
Why did Los Alamos County Utilities receive the best-possible grade?
You can see that Los Alamos County Utilities got the highest grade possible because the amount of contaminants in the water supply was lower than the Public Health Goal and lower than most of the other water providers we looked at.
How do I pay my Department of public utilities bill?
If you have any questions about your Department of Public Utilities bill for water, sewer, electric, gas, or trash services, please call the Customer Care Center. Paymentus is our bill payment service provider. To pay your utilities bill online, go to their website and enter a credit card, debit card, or e-check.
How do I pay my utility bill over the phone?
You can find your DPU Customer ID and Account numbers on your utility bill and will be asked to enter them. Call Paymentus at (866) 417-0694 to pay your utilities bill over the phone. You will be asked to enter your DPU Customer ID and Account numbers, which can be found on your bill in the upper right corner.
Where does Los Alamos get its water?
The Los Alamos County Department of Public Utilities has been around since 1969. It gets its water from an underground source. Twelve wells connect to the main aquifer under the Pajarito Plateau, which is part of the Santa Fe formation.
Does Los Alamos County have a water quality report?
The Safe Drinking Water Act tells the EPA that the Los Alamos County Department of Public Utilities has to check the quality of the water in the area every year and send out a Consumer Confidence Water Quality Report.
