The Top 15 Lord & Taylor Interview Questions (With Example Answers)

Landing a job at an iconic department store like Lord & Taylor is an exciting opportunity. With its rich heritage dating back to 1826, Lord & Taylor has set the standard for luxury retail and superior customer service.

However, getting hired at Lord & Taylor means acing the interview process. Competition is stiff for these coveted retail jobs. You’ll need to demonstrate your skills, experience and personality fit to stand out from other applicants.

In this article, we’ll explore the most common Lord & Taylor interview questions, along with sample answers to help you craft winning responses. Ready to ace your Lord & Taylor interview? Let’s dive in!

1. Why do you want to work for Lord & Taylor?

This is often the very first question you’ll face. It seems simple but your answer reveals a lot about your motivations and alignment with the company. Lord & Taylor wants people truly passionate about the brand.

Example response:

I’ve admired Lord & Taylor for years as an iconic American department store known for exceptional quality, sophistication and customer service. Having the opportunity to represent such an established luxury brand would be the highlight of my career. What draws me most is Lord & Taylor’s commitment to personalized experiences. I’m passionate about building relationships and creating special moments for customers. With my background in sales and client service I believe I would thrive in Lord & Taylor’s service-focused culture. This role would allow me to fully leverage my skills while being part of a company that shares my values of excellence and relationship-building.

Key points:

• Demonstrate passion for the Lord & Taylor brand and what it represents.
• Highlight your background/skills and how they align with the company’s values like outstanding service.
• Focus on the opportunity to apply your abilities and grow professionally.

2. What do you know about our company culture and values?

Lord & Taylor has built a distinct brand image and work environment since 1826. With this question, interviewers want to see that you’ve taken time to understand the company. Knowledge of their values and culture indicates genuine interest in Lord & Taylor.

Example response:

From my research, it’s clear that customer relationships, community and innovation are pillars of Lord & Taylor’s culture. For over 190 years, you’ve prided yourself on exceptional service, building loyalty through personalized experiences and exclusive offerings. Even as preferences shifted, Lord & Taylor adapted with unique brand partnerships, an increased digital presence, and initiatives like the Walmart partnership to make the brand more accessible.

Core values like community engagement and inclusion are also evident. Efforts like the Shop For Good program that supports local charities demonstrate Lord & Taylor’s commitment to giving back. And campaigns featuring diverse models and brand ambassadors reinforce your dedication to celebrating all customers. I’m thrilled by the opportunity to join a company with such a rich heritage and culture centered around relationships, innovation and community impact.

Key points:

• Showcase knowledge of Lord & Taylor’s distinct culture and brand image.
• Reference initiatives/campaigns that reflect company values around service, inclusion and community.
• Convey genuine excitement to potentially be part of this culture.

3. How would you handle an unhappy customer?

Retail jobs inevitably involve dealing with unhappy customers. With this question, interviewers want to assess your customer service skills and ability to calmly diffuse tense situations. The best responses demonstrate patience, empathy and commitment to finding solutions.

Example response:

I would first listen carefully to understand the customer’s concerns without interrupting. Taking time to hear them out demonstrates respect and empathy. Next, I’d apologize sincerely for any disappointments, but without making excuses. If I can resolve the issue directly, like a refund or exchange, I’d offer that immediately as a solution. For more complex issues, I’d assure them I will do everything possible to make it right. This may involve getting a manager’s input or following up after investigating further. The key is maintaining a calm, patient demeanor, validating their feelings, and presenting solutions, not just apologies. My ultimate goal is turning the negative experience into a positive one so they leave feeling valued.

Key points:

• Emphasize listening without interrupting to show respect.
• Discuss offering direct resolutions when possible or getting input from leadership.
• Convey your focus on presenting solutions and retaining the customer’s loyalty.

4. How do you stay up-to-date on fashion trends?

Working at a luxury fashion retailer requires knowledge of the latest styles and trends. With this question, the interviewer wants to know that you have the passion and initiative to keep your fashion knowledge current. Staying in-the-know is key for providing on-trend advice to customers.

Example response:

I make a point to stay constantly updated on fashion trends through a few key methods. I follow all the major designers on Instagram to get a first look at their new collections and styles. I also subscribe to fashion magazines like Vogue, Elle and Harper’s Bazaar which provide great seasonal trend analysis. Additionally, I frequently check online resources like Who What Wear to get real-time insight into what’s trending. I also make notes when I spot new styles or pieces gaining popularity so I can research those further. When visiting stores, I pay close attention to displays and bestsellers to understand what shoppers are gravitating towards. By making trend research a daily habit, I ensure I’m always on top of the latest style developments to best serve customers.

Key points:

• Demonstrate passion for fashion by highlighting the specific sources and habits you rely on to stay updated.
• Discuss multiple methods like social media, magazines, blogs/websites and in-store observation.
• Emphasize being informed daily as trends move quickly.

5. How would you encourage customers to apply for our credit card?

Credit cards are a major revenue source for retailers, so promoting enrollment is often an essential job expectation. With this inquiry, the interviewer wants to gauge your ability to promote the card in a compelling yet tasteful manner. Striking the right balance is key.

Example response:

I would promote your credit card in a way that focuses on value for the customer, not just completing a transaction. First, I’d educate them on the card’s top benefits like discounts, free shipping and rewards points so they understand the built-in savings. I’d also highlight special perks like exclusive sales and early access to limited collections for cardholders. For hesitant customers, I might relate how I personally use the card to maximize savings on purchases I’d make anyway. However, it’s important not to be overly pushy. If customers decline, I’d accept that graciously. My goal is ensuring they leave informed about the card’s advantages, positioning it as a rewarding opportunity rather than an obligation.

Key points:

• Show your skill in presenting the card’s benefits and value versus just pushing for sign-ups.
• Convey your personal experience to make the benefits relatable.
• Demonstrate respect for customers’ choice rather than being overly pushy.

6. How would you handle a long line of customers?

Retail associates inevitably deal with rush hour situations where they must handle numerous customers efficiently. This question tests your composure, multitasking skills and commitment to service under pressure.

Example response:

When managing long lines, my first priority is acknowledging each customer’s presence with a greeting and reassurance that I will be with them shortly. I’d then quickly evaluate who needs assistance first, such as customers with only a few items versus those with full carts. As I’m ringing up transactions, I maintain friendly rapport while working as efficiently as possible. If needed, I’d call for back-up staff to open other registers. For customers waiting, I’d politely ask if any need help finding items or have questions I can answer to make the best use of their time. My overall approach is maintaining a calm, friendly demeanor, working quickly, and keeping all customers informed so they feel valued, even if delayed.

Key points:

• Highlight skills like priority evaluation, multitasking and composure under pressure.
• Discuss strategies like seeking back-up staff or engaging waiting customers.
• Emphasize respecting customers’ time while providing status updates.

7. How do you motivate yourself on days when you don’t feel like working?

Retail roles require consistently high energy and engagement, even at times when you may not “feel” like being at your best. With this question, the interviewer wants to understand what motivates you internally beyond just your work duties. Your response provides insight into your work ethic, attitude and passion for customer service.

Example response:

I remind myself that each day is a fresh opportunity to have a positive impact, both on customers and my own growth. When I feel low energy, I focus on small goals for that day, like providing excellent service to three customers or mastering a new product. Achieving these small wins re-ignites my motivation. I also concentrate on getting to know customers as fellow people, which makes the day more meaningful. Practicing mindfulness techniques also helps me be fully present. Most importantly, I reflect on how I represent the Lord & Taylor brand through my attitude and interactions