A bit of preparation will ease your nerves and help you start with your best foot forward.
Explore 18 customer service interview questions with sample answers, and win that interview! If you need a checklist, download a PDF to keep around for last-minute checkups.
Your answers to recruiters’ questions should be anything but chaotic. That’s why it’s crucial to establish a framework that will keep them organized and logical.
One of the easiest and most effective ways to do so is by using the so-called STAR method.
Also, check out this article ”How to Use the STAR Method for Interview Questions” to learn about the practical aspects of using STAR in interviews for various positions.
Looking for advice on how to shine during your next job interview? We found an awesome video on Youtube by career strategist Linda Raynier who provides some valuable tips on how to answer the commonly asked question, “Tell me about yourself.”
With Jenny Foss, LinkedIn Learning Instructors, and Linda Raynier Liked by 11,273 users Duration: 1h 14m Skill level: Beginner Released: 3/11/2019
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
Tell me a little about yourself.
No matter what job you’re applying for, you’ll most likely get this question. The interviewer asks about your professional self, not about your private life. Don’t mistake the two.
By starting a customer service interview with this question, your future employer hopes to get a summary of your background and skills. It also presents them with what you think is most relevant to the position.
This question is your pitch. Show that you know what the role is and how you fit in it.
| Example Answer I’ve always enjoyed working with people and supporting them when they needed a helping hand. I am currently working as a retail assistant at ABC company. I am managing stock, assisting customers with their shopping, and processing payments. During my two years with them, I exceeded my sales goals by about 10% every quarter. I also became the employee of the month several times. Before this position, I worked as a waitress in a busy restaurant. I loved the fast-paced environment and being able to interact with each guest to make them feel welcomed. I also finished university with a Public Relations Bachelor’s degree which helps me better interact with others. Even though I enjoy my current position, I would like to try something new and develop my communication skills even further with your company. |
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FAQ
What are 7 common interview questions and answers?
- Could you tell me about yourself and describe your background in brief? …
- How did you hear about this position? …
- What type of work environment do you prefer? …
- How do you deal with pressure or stressful situations? …
- Do you prefer working independently or on a team?
How do you answer the 10 hardest interview questions?
- Where do you see yourself in five years? …
- What are your strengths/weaknesses? …
- Why should we hire you? …
- Tell me about yourself / your past work experience. …
- Why do you want to work for us? …
- What are your salary expectations? …
- What skills or experience will help you succeed in this role?
What are the 10 most common interview questions and answers for freshers?
- Story Highlights.
- “Tell me about yourself” is the perfect moment to toot your own horn.
- Always ask for feedback from your colleagues to gauge your performance.
- Don’t badmouth a boss or give a laundry list of reasons for leaving your last job.
