How to Pay Your Lafayette Utilities System Bill: A Step-by-Step Guide

Paying your utilities bill on time every month is an important part of being a responsible homeowner or renter. The Lafayette Utilities System (LUS) serves over 67,000 electric, water and wastewater customers in Lafayette, Louisiana. They make paying your bill quick and easy through several convenient options. In this article, we’ll walk through the various ways you can pay your LUS bill.

Online Payment Options

Paying online through the LUS website is the fastest and most convenient way to pay your bill, They offer two online payment options

LUS Quick Pay

This allows you to make a payment without signing into your account. All you need is your account number and the last name or business name on the account. You can pay with a Visa, Mastercard, Discover or e-check. Payments usually process instantly.

After paying you’ll receive an automatic email confirmation with your payment details. LUS Quick Pay is great for those wanting to make a fast one-time payment.

LUS My Account

For recurring payments or to view payment history, sign up for My Account This gives you access to useful account management tools like

• Update account and contact information
• View current and past bills and payments
• Sign up for paperless billing
• Monitor energy and water usage
• Enroll in email/text usage alerts
• Pay your bill online

To register, provide your email address, account number, and social security or driver’s license number. You can view multiple accounts under the same username if you’re the primary account holder.

I love the convenience of paying through My Account. After signing up, paying my bill takes just a minute each month.

Pay by Phone

You can also pay over the phone by calling LUS Customer Service at 337-291-8280 or 1-800-935-2587. Representatives are available to take payments and answer questions Monday to Friday from 8am to 5pm, excluding holidays.

This is a good option if you prefer talking to a real person or don’t have access to the internet.

Mail-In Payment

If you like to pay by check or money order through the mail, LUS makes it easy. Your monthly bill includes a return payment envelope. To mail your payment:

• Include the payment stub from your bill
• Make checks payable to Lafayette Utilities System
• Print your LUS account number on the check
• Do not mail cash
• Do not staple or paperclip the stub

Mail your payment to:

Lafayette Utilities System
Customer Service
P.O. Box 4024-C
Lafayette, LA 70502

Just drop your envelope in the mail by the due date to avoid late fees. Allow 3-5 business days for delivery.

In-Person Payment

You can also pay your bill in person at one of two LUS customer service centers:

Pinhook Road Location

1875 W. Pinhook Rd., Suite B
Lafayette, LA 70508

Monday-Friday, 8am-5pm, excluding holidays

Moss Street Location

2701 Moss St.
Lafayette, LA 70501

Drive-thru Service:
Monday-Friday, 8am-7pm, excluding holidays

In-Person Service:
Monday-Friday, 8am-5pm, excluding holidays

The Moss Street location has a drive-thru option for added convenience. At both locations, you can pay your bill or speak with customer service staff.

Drop-Box Payment

If the customer service centers are closed, you can drop off your payment any time using the secure drop boxes.

Pinhook Road – On the left side of the main entry door

Moss Street – In the front parking lot

Place your check or money order in the drop box. Do not deposit cash. Payments are processed during business hours Monday to Friday.

Sign Up for Auto Pay

Forget late payments for good! Enroll in auto pay through LUS My Account to have your bill paid automatically each month. Payments can be made from your credit card, debit card, or checking account.

Auto pay gives me peace of mind knowing my payment will always process on time. It’s one less thing to remember each month.

Payment Reminders

LUS offers both email and text payment reminders. You can enroll through your My Account dashboard or by calling customer service.

Receive a reminder 3-5 days before your bill is due so you never miss a payment. I like getting the text alerts which pop right up on my phone.

Avoid Late Fees

Now that you know the various ways to pay your LUS bill, be sure to pay by the due date listed to avoid late fees. LUS charges a 5% late fee on any overdue balance.

I suggest signing up for auto pay or reminders to ensure your payment goes through on time every month. Avoid paying extra fees and keep your utilities on by paying your LUS bill through one of the convenient methods discussed here. Reach out to LUS customer service if you have any other questions.