Having continuous access to essential utilities like water sewer and natural gas requires keeping your Knox Chapman Utility account in good standing. Paying your bill by the due date each month avoids service interruption. Knox Chapman offers flexible payment options to fit every schedule and preference. This guide provides step-by-step instructions on how to pay your Knox Chapman utility bill.
Pay Online
The fastest and most convenient way to pay your Knox Chapman bill is online through their customer portal Follow these simple steps
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Go to billing.knoxchapman.com/onlineportal and log into your account
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Select whether to pay the full balance or specify a partial payment amount
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Choose your payment method – credit card, debit card or bank account
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Enter your card details or bank account information
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Review all payment details before submitting
Online payments are processed instantly, so your account is updated right away. You can also view payment history and print receipts through the portal.
Pay By Phone
Call 865-577-4497 during business hours to make a payment over the phone using your credit/debit card or bank account. Have your account number ready.
Pay By Mail
Mail a check or money order payable to Knox Chapman Utility District along with your payment stub to:
Knox Chapman Utility District
PO Box 51347
Knoxville, TN 37950-1347
Write your account number on the payment and allow 5-7 days for processing.
Pay In Person
You can pay your Knox Chapman bill in person at:
Knox Chapman Utility District Office
1905 E Governor John Sevier Hwy
Knoxville, TN 37920
Office hours are Monday-Friday from 8am-4:30pm. Cash, check, money order or card accepted.
Authorized Payment Locations
For added convenience, Knox Chapman allows payments at:
- Walmart Supercenter – Knoxville locations
- Kroger – Knoxville locations
- Food City – Knoxville locations
A small fee may apply at these locations. Cash, check or card accepted.
Automatic Bank Draft Payments
For easy automatic payments, enroll in bank draft payments to have your bill amount withdrawn from your account on the due date monthly. Sign up online or call.
Payment Arrangements and Assistance
If you are having difficulty paying your bill, Knox Chapman offers payment arrangements and extensions. Low-income assistance is also available. Contact customer service for details.
Avoid Late Fees and Disconnection
Knox Chapman bills are due by the 15th of each month. A 10% late fee applies after the due date. Accounts 30+ days past due may face disconnection. Avoid fees and service interruptions by paying on time. Knox Chapman offers flexible payment options to fit every schedule and budget. Keeping your account current ensures you have continuous access to the essential utilities you rely on every day.
Knox County utilities won’t be shut off for non-payment, Mayor Jacobs confirms
FAQ
Who provides water in Knoxville?
More than 400,000 people in Knoxville and parts of seven nearby counties use KUB’s water, sewer, gas, electricity, and gas.
How much is water in Knoxville, TN?
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Amount
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Inside City
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Outside City
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1-2 CCF*
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$2.00 per ccf
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$2.20 per ccf
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Over 2 CCF
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$3.70 per ccf
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$4.45 per ccf
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Basic Service (5/8″ Meter)
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$18.00
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$19.40
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How do I Pay my Knox Chapman Bill?
Sign up for Bank Draft through the Online Portal or in person at Knox Chapman’s Office. The following area banks accept Knox Chapman payments for free. Customers must have their printed statement and bill can not be past due. Call 865-577-4497, Option 4 to pay bill by phone. Fee Applies Commissioners Meetings are the First Monday of Every Month.
What payment methods does Knox Chapman accept?
The customer agrees that Knox Chapman can enter their property at any time to check or fix water or sewer lines, meters, or laterals. We accept Visa, MasterCard, Discover, and American Express. Cut Off of Service: According to our policy, Knox Chapman Utility District will cut off service for the following reasons:
How do I pay my doxo Bill?
Doxo lets you pay your bills safely, but it’s not connected to or backed by Knox Chapman Utility District (TN). Credit or debit cards from Visa, MasterCard, or Discover can be used to pay. You can also use Apple Pay or your bank account.
