Top Hawaiian Airlines Flight Attendant Interview Questions and Expert Answers

Are you dreaming of soaring through the skies as a flight attendant for Hawaiian Airlines? With its reputation for exceptional service and the allure of working in paradise, securing a position with this airline is a highly coveted opportunity. To help you navigate the interview process successfully, we’ve compiled a comprehensive guide featuring the top Hawaiian Airlines flight attendant interview questions and expert answers.

1. “Tell us about an emergency situation you were involved in, and how did you handle it?”

This question assesses your ability to remain calm and follow proper procedures during critical situations. An effective answer could be:

“During a flight, a passenger suffered from a severe allergic reaction. I immediately notified the lead flight attendant and the pilot. While my colleagues retrieved the emergency medical kit and contacted the ground crew for emergency landing preparations, I remained by the passenger’s side, providing reassurance and monitoring their condition. I followed the airline’s protocols for such situations until the passenger received medical attention upon landing.”

2. “What drives you?”

Hawaiian Airlines seeks motivated individuals who thrive in a team environment. A suitable response could be:

“I am driven by the opportunity to work collaboratively with a team of professionals dedicated to delivering exceptional customer service. The idea of being part of a cohesive unit, where we support and motivate each other to consistently exceed passengers’ expectations, truly inspires me. I find great fulfillment in contributing to a positive and memorable travel experience for every guest.”

3. “A passenger is smoking an e-cigarette on the plane. What do you do?”

This question evaluates your ability to handle policy violations tactfully. Consider an answer like:

“I would approach the passenger politely and explain that, for the safety and comfort of all passengers, Hawaiian Airlines has a strict no-smoking policy that includes electronic cigarettes. If the passenger is uncooperative, I would respectfully request the assistance of the lead flight attendant or the captain to resolve the situation following company protocols.”

4. “There is a couple with a crying baby, and the passengers around them are annoyed. What do you do?”

This question tests your customer service skills and ability to defuse tense situations. A effective response could be:

“I would approach the couple with the crying baby and offer assistance, such as providing a blanket or toy to help soothe the child. If the baby continues crying, I would discreetly offer to reseat the couple in a more isolated area of the cabin, if available. For the annoyed passengers, I would apologize for the disturbance and offer them complimentary earplugs or headphones to minimize the noise. Throughout the situation, I would maintain a calm, empathetic demeanor to ensure all passengers feel respected and supported.”

5. “Why should Hawaiian Airlines hire you?”

This question allows you to highlight your qualifications and fit for the role. Consider an answer like:

“Hawaiian Airlines should hire me because I possess the perfect blend of customer service excellence, cultural awareness, and a genuine passion for the airline industry. With my experience in hospitality and my ability to communicate effectively with diverse groups, I can uphold Hawaiian Airlines’ reputation for warm, personalized service. Moreover, my deep respect for the Hawaiian culture and my commitment to promoting its values through my work make me an ideal ambassador for this esteemed airline.”

6. “A passenger brought their own food on the plane, and another customer is complaining about the bad odor. What do you do?”

This question assesses your conflict resolution and customer service skills. A thoughtful response could be:

“In this situation, I would approach the passenger with the food politely and explain that while Hawaiian Airlines allows passengers to bring their own snacks, the odor is causing discomfort for other guests. I would kindly request that they keep the food stored away during the flight. If the passenger is uncooperative, I would discreetly offer to reseat the complaining passenger to a different section of the cabin, if available. Throughout the interaction, I would maintain a professional and respectful demeanor to ensure a positive resolution for all parties involved.”

7. “Tell me about a time when you made a mistake at work and how you resolved it.”

This question evaluates your ability to take responsibility and learn from mistakes. An effective answer could be:

“During a particularly busy flight, I accidentally served a passenger the wrong meal. As soon as I realized my mistake, I apologized sincerely to the passenger and immediately corrected the order. I also took the opportunity to review the meal preferences of the remaining passengers to ensure no further errors occurred. After the flight, I discussed the incident with my supervisor and suggested implementing a double-checking system for meal orders to prevent similar mistakes in the future. I learned the importance of remaining vigilant, even during hectic situations, and the value of taking proactive steps to improve processes.”

8. “You are preparing for takeoff, and one of the other flight attendants is texting and responding to social media. What would you do?”

This question assesses your ability to handle team dynamics and enforce protocols. Consider an answer like:

“Safety is the top priority during critical phases of the flight, such as takeoff and landing. In this situation, I would discreetly approach the flight attendant and remind them of the airline’s policy prohibiting personal electronic device usage during these times. If they continued to disregard the policy, I would respectfully involve the lead flight attendant or the captain to address the situation appropriately. Throughout the interaction, I would maintain professionalism and a team-oriented approach to ensure compliance with safety protocols.”

By practicing your responses to these common Hawaiian Airlines flight attendant interview questions, you’ll be better prepared to showcase your qualifications, problem-solving abilities, and commitment to exceptional customer service. Remember, authenticity, enthusiasm, and a genuine passion for the role are key to making a lasting impression during your interview.