Paying your water bill in Fulton County is easy with multiple options available for making quick and convenient payments. As a Fulton County resident you have several methods to pay your water bill each month. This guide will walk through the online, phone, in-person, and mail payment options, as well as provide tips on reading your bill and finding your account number.
Online Payment
The fastest and most convenient way to pay your Fulton County water bill is online. The county offers secure online payment through their website, allowing you to pay by credit card debit card or e-check.
To make an online payment, go to the Fulton County water services page and click the “Pay Online” button You’ll need to enter your 8-digit customer number and 8-digit account number, which can be found on your paper bill The online system accepts Visa, Mastercard, Discover, debit cards, and e-checks without any additional convenience fees.
Online payments can be made 24/7, and funds are typically applied to your account within 1 business day. Setting up automatic monthly payments is also an option, ensuring your bill is paid on time each month.
Pay by Phone
Fulton County offers an automated telephone payment system at 404-612-6830. Simply call the number and select option 2, then enter your payment information by touch-tone phone. You can pay by e-check, debit card, or credit card over the phone.
Telephone payments can be made 24 hours a day, 7 days a week. As with online payments, the funds are typically applied to your account within 1 business day. You can also set up recurring payments over the phone.
In-Person Payments
For those who prefer paying their bills in person, Fulton County has set up a self-service payment kiosk and other in-person options:
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Self-Service Kiosk – Located at 11575 Maxwell Rd in Alpharetta, the kiosk accepts e-check, debit card, and credit card payments. No cash is accepted at the kiosk. Payment can be made Monday-Friday 7:30am-6:30pm and Saturday 7:30am-12pm.
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Fulton County Government Center – In-person payments are accepted at 141 Pryor St SW in Atlanta, Suite 7001. Payments can be made by cash, check, money order, or credit/debit card. Hours are Monday-Friday 8:30am-5:00pm.
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Other Authorized Payment Locations – Fulton County has additional authorized payment locations around the region that accept in-person payments. Check your monthly bill for a list of authorized payment centers near you.
When making in-person payments, be sure to bring your water bill with you to reference your account number. Funds are typically applied to your account within 1-2 business days.
Paying by Mail
If you prefer, you can mail your water bill payment to Fulton County each month. To pay by mail, send your payment to:
Water and Sewer Billing and Collections
P.O. Box 105300
Atlanta, GA 30348-5300
Be sure to include your payment stub from your water bill, and allow 5-7 business days for your mailed payment to reach the county and be applied to your account. You can pay by personal check, money order, or cashier’s check through the mail.
To avoid late fees, make sure your payment is mailed out at least 7 business days before the due date listed on your bill. Tracking your mailed payments is recommended to ensure they are received on time each month.
Understanding Your Water Bill
Before making a payment, it’s important to understand what’s on your monthly Fulton County water bill. Here are the key sections to review:
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Account Summary – This provides your account balance and any past due amount if your previous bill was not paid in full. Compare this balance to your payment amount to ensure you are paying the full amount due.
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Service Address – Verify this is the correct address receiving water service. Let Fulton County know if you need to update the service address on your account.
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Account Number – This 8-digit number is required when making payments online, by phone, or in-person. Have this handy before you pay your bill.
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Meter Readings – These show the read dates and water usage amounts that your current charges are based on. Check for any unusually high usage that may indicate leaks.
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Charges – Review the itemized list of water service, sewer, and other charges assessed to your account each month.
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Messages – Read any important messages from Fulton County regarding your account, rates, or water service.
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Payment Stub – Detach and include this stub with mailed payments so your account is properly credited.
Avoid Late Fees
Fulton County charges a 10% late penalty on any overdue water bill balances that are not paid by the due date. This can add an extra $10-$15/month if you consistently pay late.
Set up automatic payments or calendar reminders to receive alerts when your bill is due each month. Online and phone payments are the fastest options and avoid any mail delays.
If you are having difficulty paying on time, contact Fulton County before the due date to discuss payment plan options that may be available. This can help you avoid receiving additional late fees on your account.
Get Payment Assistance
For those facing financial hardship and difficulty paying their water bills, Fulton County does offer payment assistance programs:
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Payment Plans – Payment extensions or installment plans may be available if you cannot pay the full balance due. Contact Fulton County to set up a payment plan.
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LIHEAP Assistance – Low Income Home Energy Assistance Program (LIHEAP) grants can assist with paying water bills. You must meet income eligibility guidelines.
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Project SHARE – Donations provide emergency bill payment assistance. Apply through the Salvation Army to see if you qualify.
Be sure to contact Fulton County as early as possible if you are struggling to pay your water bill. The county can evaluate your account status and offer solutions to help avoid service disruption.
Moving Your Service
If you are moving within Fulton County, you will need to update your water account and service address. Contact customer service at least 3 days before your move date to arrange a final meter reading at your old address and transfer service to your new property.
Provide your new address and moving date, and schedule a date for water to be turned on at your new home. This ensures proper billing and service activation for the new residents at both locations.
Contact Customer Service
Fulton County’s water billing customer service team can answer any questions about your account, payments, or water service. Contact them at:
Phone: 404-612-4000
Email: [email protected]
Customer service representatives are available Monday-Friday (except holidays) from 7am-7pm to assist you.
Customer Service PSA: Paying your water bill
FAQ
What is the phone number for Fulton County water bill?
Anyone who doesn’t know where their meter is can call 404-612-6830 to get help from Water and Sewer Billing and Collections Customer Service.
What is the phone number for CT water bill payment?
Calling our customer service center at 1 during normal business hours with a credit card is how people can make a payment. 800. 286. 5700.
How to pay property tax in Fulton County?
At a Bank – Most banks in Fulton County collect real estate tax payments during their banking hours. You must have your stubs. You cannot pay at County bank once tax installments become delinquent. Drop Box at the Courthouse: Put your check and stubs in an envelope and put it in the drop box at the back door of the courthouse.
Is Fulton County’s water bill service back online?
Fulton County’s water bill service is back online, so customers can now access their accounts and pay online. The recent cybersecurity incident that affected Fulton County systems had prevented access to the water billing system.
When will Fulton County increase water & sewer rates?
The Board of Commissioners for Fulton County approved a series of 5% rate increases for combined water and sewer services starting January 23, 2020. There will be more increases on January 23, 2020, and January 25, 2020.
Does Fulton County offer a pool fill credit?
Fulton County offers a one-time sewer service credit to customers for filling their pools. To qualify for a pool fill credit, you must receive sewer service from Fulton County. If the qualifications are met, the credit is applied to the sewer portion of the bill. For this reason, Water Only accounts DO NOT qualify for a pool fill credit.
What does Fulton County public works do?
From drinking water to wastewater, Fulton County’s Public Works is committed to protecting our most important natural resource. We focus our operations and education on giving our citizens the best services possible in a way that is good for the environment. Do I need an irrigation meter?.
Does Fulton County have a dedicated irrigation meter?
Fulton County lets customers install a second, separate irrigation meter that doesn’t have to pay sewer fees because of this. This may represent substantial savings on your water bill expenses during the warmer months. Customers may apply for a separate irrigation meter by contacting Simone Rolland at (404) 612-0883.
Did Fulton County pay a ransom?
Commission Chairman Robb Pitts said today, Feb. 14, that Fulton County did not pay a ransom for its data after it was attacked by the LockBit hacker group with ransomware. 20.
