Franciscan Health is a leading healthcare provider with a long-standing commitment to serving communities across the United States. Founded in 1875 by the Sisters of St. Francis of Perpetual Adoration, this respected group has grown to include 12 hospitals, as well as many medical practices, specialty centers, and outpatient services. Franciscan Health is consistently ranked as one of the best healthcare systems in the country. They are known for their compassionate care and commitment to new ideas. As you get ready for your interview with this prestigious company, it’s important to learn about their history, values, and the kinds of questions they might ask. We will talk about the most common Franciscan Health interview questions in this article and give you tips on how to do well on these tests.
Interviewing at Franciscan Health for any role – whether clinical, administrative or support – requires thoughtful preparation and insight into their culture This comprehensive guide shares tips from experts to help ready you for the recruiting process at this faith-based healthcare system.
With locations across Indiana and Illinois, Franciscan Health has a 150-year legacy of compassionate care They look for team members as mission-driven as they are, with the skills to serve diverse communities Understanding their values and outlook is key to positioning yourself as an ideal candidate.
We will overview:
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Franciscan Health’s interview approach and values
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Sample questions and how to ace them
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Tips to showcase your cultural fit
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How to dress for the interview
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Questions to ask at the end
Let’s start with what to expect from the interview process itself.
Franciscan Health’s Interview Methodology
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For clinical roles, multiple interviews may be required including peer interviews with unit staff.
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Leadership prioritizes cultural fit – expect behavior-based questions.
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Technically proficient candidates still get screened out if values don’t align.
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Interviews tend to be conversational rather than strictly scripted.
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Hiring managers look for service-minded team players who embody Franciscan values.
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Customer service and compassion are top evaluation criteria even for non-clinical jobs.
Understanding their priorities is invaluable context for crafting responses. Now let’s look at some sample questions:
Common Interview Questions and How to Nail Them
1. Why do you want to work for Franciscan Health specifically?
This open-ended question tests your cultural awareness. Discuss how their faith-based mission and values resonate with you. Highlight specific initiatives that impress you about how they serve communities. Convey genuine enthusiasm for their approach.
2. When have you gone above and beyond to help someone in need?
Share a story highlighting compassion, empathy and commitment to service. Align your example with Franciscan values. Quantify the impact on the person in need.
3. How would you handle an angry customer?
Discuss de-escalating through active listening and empathy. Reference the HEART values and being present. Outline resolving the issue, following up and sharing feedback to prevent recurrence.
4. Tell me about a time you had a conflict with a coworker. How did you handle it?
Share a specific example illustrating communication, tact, and conflict resolution skills. Emphasize finding common ground, preserving dignity, and achieving win-win resolution.
5. A patient’s family is distraught over their loved one’s prognosis and lashes out at you. What would you do?
Reference compassion and care for the whole person – body, mind and spirit. Discuss providing supportive resources for families and caregivers. Explain importance of clear, ongoing communication.
6. Why do you want to pursue a career in healthcare/your specific role?
Connect your values, passions and skills to role-specific requirements. Discuss prior relevant experience. Share your viewpoint on Franciscan’s mission and how you’ll contribute.
7. How would you handle a patient exhibiting signs of substance abuse?
Highlight following proper protocols while preserving dignity. Involve care team and social work. Reference getting patient help needed while adhering to care standards.
8. Tell me about a time you made a significant mistake. How did you handle it?
Share an example that highlights accountability, learning from mistakes and putting preventions in place. Emphasize honesty, transparency and continuous improvement.
9. How do you prioritize when faced with competing urgent requests?
Discuss considering impact and workflow coordination. Explain securing needed direction and communicating with parties involved. Outline balancing timeliness and care quality.
10. Where do you see your career in 3-5 years?
Align your aspirations with role scope and Franciscan’s talent development. Share desire to grow capabilities and responsibilities. Discuss continuing to learn and contribute to their mission.
These examples provide a sampling of Franciscan’s behavioral and situational interview questions. Now let’s cover some insider tips to maximize your performance.
7 Tips to Demonstrate Culture Fit
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Reflect their values – Discuss compassion, human dignity, responsible stewardship and justice.
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Highlight community service – Franciscan prioritizes caring for the underserved.
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Prepare behavior-based answers – Use the STAR method (Situation, Task, Action, Result) to convey relevant skills and values through stories.
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Convey passion for healing – Both clinical and non-clinical jobs involve enabling care.
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Ask thoughtful questions – Inquiries should demonstrate understanding of their mission and services.
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Project warmth and positivity – This signals team orientation and commitment to exceptional service.
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Avoid sounding entitled – Be humble, grateful for the opportunity and focused on meaningfully contributing.
Making a great impression also requires presenting yourself professionally. Here’s advice on attire.
What to Wear to Your Franciscan Health Interview
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Clinical roles – Scrubs or a neatly pressed uniform appropriate to your discipline.
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Leadership roles – Formal business attire like a suit, dress and tie.
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Administrative/support roles – Business casual including dress slacks, button-down shirt, blouse, skirt or dress.
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All roles – Shoes should be closed-toed, minimal jewelry and accessories. Well-groomed hair and nails.
Dressing appropriately reassures hiring managers you understand healthcare environment expectations should you join the team.
Finally, let’s discuss smart questions to ask at your interview conclusion.
5 Questions to Ask Your Franciscan Health Interviewer
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What attracted you personally to Franciscan Health’s culture and mission?
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How does the team work together to enable your care philosophy?
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What qualities and skills make someone successful in this role at Franciscan?
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What development opportunities are available to help me grow my capabilities?
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What can I clarify for you that would help with your hiring decision?
Asking thoughtful questions demonstrates genuine interest and consideration of fit. With preparation and cultural insight, you will be ready to distinguish yourself in your Franciscan Health interview. Best of luck!
Franciscan Health Hiring Process
Franciscan Health usually starts the hiring process with an online application. The next step is a phone interview or screening with HR. Candidates may be required to submit references and complete a Predictive Index assessment. After the initial screening, applicants may be invited for in-person or virtual interviews with managers or department heads. The process can take anywhere from a few weeks to a few months, and some candidates say they have to wait a long time for feedback and communication. Overall, the interview experience is described as positive, with friendly and approachable interviewers.
HEALTHCARE Interview Questions and TOP-SCORING ANSWERS!
FAQ
How do I prepare for a health interview?
