A Complete Guide to Paying Your Florida Keys Electric Bill

Keeping the lights on in the beautiful Florida Keys takes reliable power and timely payment of electric bills. This guide will walk you through everything needed to easily pay your Florida Keys Electric Cooperative (FKEC) bill.

About Florida Keys Electric Cooperative

FKEC is a not-for-profit electric utility providing power to over 31,000 homes and businesses across the Keys.

They are a member-owned electric cooperative serving

• Key Largo south through Key West
• Including the islands of No Name Key and Big Pine Key

FKEC is governed by a 7-member Board of Trustees elected by co-op members. They are dedicated to delivering excellent service and value.

Understanding Your Electric Bill

Reviewing the charges on your FKEC bill ensures you pay the correct amount each month

Electric Usage Charge

• Based on the kilowatt-hours (kWh) of electricity used, as read from your meter.

• Rates vary by meter class – residential, commercial, etc.

Facility Charge

• Daily access fee for being connected to the electric system.

• Usually a flat monthly rate.

Taxes

• County and municipal taxes on the electric service.

• Typically a percentage of the usage and facility charges.

Other Charges

• Deposit payments, late fees, reconnection fees, etc.

• Review billing policies so you know what may appear.

When and How Bills Are Issued

Here’s what to expect for receiving and paying your FKEC electric bill:

• Meters read around the 20th of each month.

• Paper bills are mailed by the 1st of the next month.

• Due date is the 25th – allow 5-7 days for mail delivery.

• E-bills can be accessed online a few days earlier than mailed bills.

• Multiple ways to pay including online, phone, auto-pay, etc.

Pay Your Bill Online

The fastest and most convenient way to pay is through FKEC’s online member portal:

• Visit fkec.com and click “Access Your Account”

• Register for an online account with your account number

• Securely login anytime to view and pay bills

• Make one-time payments or setup recurring auto-pay

• Avoid late fees by paying by the due date

Other Authorized Payment Options

In addition to online payments, FKEC offers:

• Phone Pay – Call the automated phone payment line anytime.

• Pay In-Person – Visit an FKEC office in Tavernier, Marathon, or Key West.

• Pay-by-Mail – Send a check or money order to the remittance address.

• Drop Boxes – Place check or money order payments in secure boxes.

• Auto Pay – Have payments automatically deducted from your bank account.

Avoid Late Fees and Disconnection

It’s essential to pay your FKEC bill in full by the due date to avoid penalties:

• A late fee of $5 or 1.5% applies after the due date.

• Accounts 10 days past due receive a disconnect notice.

• Power is disconnected if not paid within 15 days of notice.

• An additional $40 fee is charged for reconnections.

• Protect your credit by keeping your account current.

Payment Assistance Programs

If you are struggling financially, FKEC offers programs to help:

• Payment arrangements – Set up a payment plan for past-due balances.

• Due date extensions – Move your due date to better align with paydays.

• Third-party notification – Have someone assist with bill monitoring.

• Energy audits – Identify ways to reduce power usage and lower your bill.

• LIHEAP assistance – Federal funds may help pay electric bills.

Get Billing Support

FKEC’s member services team is available to assist with any billing questions:

• Call the toll-free customer service line during business hours.

• Chat live on their website for quick assistance.

• Email member services for help with billing issues.

• Schedule an appointment to go over your account in person.

Pay Promptly and Stay Connected

Now you have the tools and know-how to manage your FKEC electric bill with ease. Sign up for online access, pay on time, and contact member support if you ever need a hand. Keeping your account current ensures uninterrupted electric service across the Keys.