fedex area manager interview questions

FEDEX Interview Questions and Answers! (How to PASS your Job Interview with FedEx!)

What candidates say about the interview process at FedEx Ground

  • A joke. Canned questions but your resume is never inspected or recommendations reviewed.Shared on January 16, 2021 – Operations Manager – Central Point, OR
  • Quick and to the point.Shared on June 16, 2020 – Operations Manager – Clinton, PA
  • Nothing to worry about. Answer the questions to the best of your ability. If there is any prior work experience that may pertain to what you are applying for dont hesitate to say it.Shared on March 10, 2017 – Operations Manager – Missoula, MT
  • When you are answering FedEx interview questions, you can get a leg up on your competition by becoming familiar with life at FedEx. This demonstrates your understanding of the requirements of the position for which you are applying. As a leader in connecting people, innovation is going to be very important to FedEx, as evidenced by its recent moves into robotic deliveries.

    We recommend the STAR method in your FedEx interview. The STAR method stands for: Situation, Task, Action, Result. When answering behavioral interview questions, you can respond by first describing the situation and providing the interviewer with the context he or she might need to understand your response. Next, you go through the tasks that had to be completed, including the options you considered. Then, talk about the actions you took and the results that were achieved.

    Given its global presence and focus on connecting people and businesses, FedEx prioritizes inclusion and diversity. And, because of the service component of its business model, it needs its employees to make every experience outstanding. A true commitment to helping people and solving problems permeates the FedEx culture. FedEx’s belief that a connected world is a better world guides everything the company does. These are things to keep in mind when answering FedEx interview questions.

    The best way to go about FedEx interview prep is to recognize that while you will likely face some traditional interview questions, FedEx interview questions are likely to be behavioral interview questions. Behavioral interviews will ask you to use past experiences to describe a particular capability. You’ll be asked to provide detailed examples of how you’ve previously performed particular skills and demonstrated specific competencies.

    But customer service and general problem solving are perhaps the most important priorities for FedEx employees. It is helpful to be aware of the FedEx “Purple Promise” promise that guides all employees. The Purple Promise is a symbol of commitment to continuous improvement and innovation. Specifically, the Purple Promise is, “I will make every FedEx experience outstanding.” Delivering on the promise means going above and beyond to provide next-level service for each and every customer.

    FedEx Interview Questions (With Example Answers)

    FedEx is known for being one of the largest, most reliable, and most trusted transportation and business service corporations across the world. Between FedEx’s express, ground, freight, office, and logistics services, the company has been pleasing customers since May 1971.

    With over 200,000 motorized delivery vehicles, more than 650 aircrafts, and a fleet of ocean freight vessels, FedEx proudly delivers an estimated 18 million packages across the globe each and every day, amounting to massive revenue streams totaling approximately $69.2 billion annually. Making it all happen is FedEx’s team of more than 600,000 international employees.

    On the front lines of the mega corporation’s operations are the delivery drivers, package handlers, store managers, and associates, ensuring packages arrive quickly and safely to their final destinations.

    If youre looking for a new and rewarding career, you might just find your dream job at FedEx. Professionals employed with FedEx report higher than average employee satisfaction levels and have ample opportunity for professional growth and career development.

    FedEx employees typically go through a unique screening, interviewing, and employee onboarding process before hitting the ground running and keeping their customers connected and content.

    To help you nail your interview and move through the hiring process quickly, we’ve rounded up the most common FedEx interview questions and tips on how to answer them.

    By following the tips outlined in this interview guide, you’ll be delivering packages, managing delivery routes, assisting customers, and handling mail in no time.

    Looking for a job at FedEx? See open positions at FedEx and related jobs:

    The interview process is like your golden ticket to a career at FedEx. Ace the interview, and youre almost guaranteed to be hired by the billion-dollar international delivery company.

    Knowing what to expect and thoroughly preparing for your job interview will ensure you come across as an informed, capable, and composed applicant and even help you have a more successful interview experience.

    Here’s a rough rundown of what to expect at your FedEx job interview:

  • Application submission. The first step in getting hired by FedEx is submitting an application. The majority of employees working at the company apply for open positions through the FedEx Careers website or online job boards. Alternatively, you can also typically submit an application at your local FedEx store or with a company recruiter at a job fair.
  • Phone interview and screening. After successfully submitting your application, you can expect to get an email confirming your submission. Then, depending on the specific position you’re applying to, FedEx will usually contact you within a week or two if your skills and qualifications fit their needs for the open position. If your application piques their interest, you’ll most likely receive an email from a hiring manager or company associate requesting to schedule a phone interview with you. FedEx’s preliminary phone interviews are usually used as a screening tool and can last anywhere from five to 20 minutes. During the phone interview, you can expect to be asked basic questions about your skills and qualifications, including your previous relevant experience and your availability.
  • On-site interview. Here’s your chance to really let your colors shine. After acing the phone interview, if the hiring manager thinks you’re right for the role, you’ll be called in for a traditional in-person interview. The on-site interview will be with a human resources professional or an established FedEx employee and will consist of job-specific interview questions aimed at evaluating your professional performance abilities. For some applicants, like those applying for positions as local delivery drivers, package handlers, couriers, or roles within FedEx Ground, this will usually be the only on-site interview. If thats the case for you, you can expect to hear back from the hiring manager within a week. For other applicants, especially professionals aiming for salaried store or office positions roles within FedEx Freight, or jobs as programmers, analysts, advisors, attorneys, administrative professionals, or store managers, the on-site interview process can be much longer, consisting of several one-on-one, group, or panel interviews.
  • Pre-employment tests and screening. Once you’ve been given a formal job offer, you’ll have to make it through a few pre-employment tests and screening exams before officially becoming a FedEx employee. This usually consists of a background test and a drug screening. For the background check, you can expect to receive an email from FedEx requesting you to provide copies of your license and high school or college diplomas, as well as your full legal name, address, and your social security number. As for the drug test, the hiring manager will usually give you specific instructions on when and where you should go for this.
  • Orientation and training. So you’ve successfully gotten through the application, phone screening, on-site interview, and pre-employment tests? Congratulations, you’ve been hired! The only thing left now is orientation and training. All FedEx employees, no matter the position, are required to participate in new employee orientation. The orientation is usually one day and consists of a series of educational videos and a comprehensive review of company policies and procedures. Depending on the specific positions you’ve been hired for, you may then be required to attend a series of training days. For example, if you are hired to be a delivery truck driver, you’ll typically have to attend driving training courses and pass a driving test.
  • FAQ

    What questions do they ask at a FedEx interview?

    Management interview questions
    • What’s your management style?
    • How do you see a manager’s role on a team?
    • How do you motivate a team?
    • Tell me about a time you dealt with a difficult employee.
    • How would your colleagues describe you?
    • Describe how you delegate tasks to team members.
    • Other frequently asked interview questions.

    How do you ace an area manager interview?

    I understand FedEx has built up an incredible reputation for being reliable, punctual, and customer-focused, and if I am to succeed in this role, I will need to maintain concentration, follow company rules and procedures whilst at the same time ensuring I continually learn, grow and develop.”

    What questions will I be asked in a Management interview?

    I understand FedEx has built up an incredible reputation for being reliable, punctual, and customer-focused, and if I am to succeed in this role, I will need to maintain concentration, follow company rules and procedures whilst at the same time ensuring I continually learn, grow and develop.”

    Why should we hire you FedEx?

    I understand FedEx has built up an incredible reputation for being reliable, punctual, and customer-focused, and if I am to succeed in this role, I will need to maintain concentration, follow company rules and procedures whilst at the same time ensuring I continually learn, grow and develop.”

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