The Dos and Don’ts of Social Media Branding: A Complete Guide

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Social media has become an indispensable tool for establishing a personal or business brand. Platforms like Facebook, Instagram, Twitter and LinkedIn allow you to directly engage with your target audience and shape their perception of you or your company. However, using social media for branding comes with many potential pitfalls. A single careless post can severely damage your reputation if it goes viral for the wrong reasons.

This comprehensive guide outlines strategic dos and don’ts for successfully leveraging social media to build your brand image. Follow these best practices to earn credibility, grow your following, and avoid PR disasters.

The Do’s of Social Media Branding

Do: Inject Personality

Social media users follow brands to connect with the real people and stories behind them Don’t hide behind a faceless corporate identity. Share fun facts, behind-the-scenes photos, employee spotlights, and lighthearted videos to add personality. Just ensure your content aligns with your brand identity. Outdoor retailer REI often posts stunning #optoutside photos from staff adventures to highlight their values

Do: Engage With Your Audience

Social media excels at facilitating two-way conversations. Respond promptly and thoughtfully to comments, questions and feedback. Ask followers questions to spur discussion. Thank those who share or recommend your content. This engagement humanizes your brand and forges genuine connections. Software company Groove makes outstanding use of Twitter chats to engage its community.

Do: Post Often

Posting frequently keeps your brand top of mind. But avoid spamming followers. For most brands, 2-5 posts per day on Facebook, 1-3 daily posts on Twitter, and 1-2 daily on Instagram hits the sweet spot. Consider tools like Hootsuite to schedule posts in advance.

Do: Post and Share Relevant Content

Offer truly useful, entertaining or inspiring updates – not just sales pitches. Share articles, videos, infographics, case studies, and other content tailored to your audience’s needs and interests Repurposing blog posts or website content works well. When possible, opt for original content over just sharing others’ material.

Do: Use Hashtags Strategically

Hashtags help users find related content. Identify hashtags associated with your industry, brand and campaigns, and use them consistently. You can also sponsor hashtags to promote branded content. However, don’t overdo hashtags – one or two per post is usually sufficient.

Do: Run Contests and Giveaways

Contests, sweepstakes and giveaways grab attention and build followers. Require entrants to follow you, share posts, tag friends or submit user-generated content to maximize engagement. Follow legal guidelines for contests, and avoid making them too gimmicky. Offer prizes that tie into your brand like gift cards or branded merchandise.

Do: Use Stories

Posting ephemeral photos and videos as Stories on platforms like Instagram, Facebook, Snapchat and Twitter allows you to share behind-the-scenes glimpses in real time. Stories generate high engagement when posted daily, especially via influencers or employees. Highlight events, tours, conferences and product launches.

The Don’ts of Social Media Branding

Don’t: Be Unprofessional

Avoid typos, bad grammar, slang, profanity, political rants, insensitive remarks and other unprofessional communication Remain cordial and take the high road in any public confrontations Delete offensive posts or comments instead of engaging. Your social content directly reflects your brand.

Don’t: Respond to Messages You Can’t Leverage

With limited time and resources, you cannot reply to every comment and message. Focus your efforts on responding when you have an opportunity to meaningfully engage the follower by answering a question, resolving an issue, or starting a dialogue. Otherwise, simply liking the comment achieves public acknowledgment.

Don’t: Spam Your Followers

Avoid blasting promotions and links constantly. Follow the 80/20 rule – only 20% of posts should directly promote your business. The other 80% should share quality content, engage followers, or humanize your brand. Irrelevant or excessive posts will cause followers to tune you out.

Don’t: Use Bots and Fake Followers

Buying fake followers and using bots to automate liking or commenting is tempting for inflating vanity metrics. But social platforms can detect and ban these inauthentic accounts. And real users ignore brands with followings full of fake profiles. Grow your community organically for meaningful impact.

Don’t: Abandon Social Platforms

Consistently maintain your brand’s presence on active social platforms. If you must scale back, pause accounts rather than abandoning them altogether. Leaving social accounts dormant damages your brand’s credibility. And it forfeits the followers you worked hard to build up.

Don’t: Break the Platform Guidelines

Carefully follow each platform’s posting policies and terms of use. Avoid spam, selling prohibited items, spreading misinformation, infringing copyrights, or other violations that can get your account restricted or banned entirely. Twitter famously bans abusive trolls, for example.

Best Practices for Key Platforms

Certain best practices optimize your branding on specific popular platforms:

Facebook

  • Post 2-4 times per day maximum to avoid oversaturation.

  • Use relevant hashtags but don’t overdo them.

  • Post consistently both as page updates and in relevant Facebook Groups.

  • Run contests requiring users to like, comment and share for engagement.

Instagram

  • Maintain a consistent visual theme and style.

  • Post at least once daily, preferably twice.

  • Use 10+ relevant hashtags. Location tags also help.

  • Leverage Instagram Stories and ephemeral content daily.

  • Partner with influencers to expand your reach.

Twitter

  • Tweet 1-3 times daily to stay active in feeds.

  • Keep tweets concise, under 110-120 characters.

  • Respond to as many @mentions as possible.

  • Schedule tweets in advance for when audiences are most active.

  • Use relevant hashtags and handles strategically.

LinkedIn

  • Publish long-form thought leadership content.

  • Post articles, videos, presentations, white papers, e-books.

  • Demonstrate expertise by sharing advice and engaging in discussions.

  • Join and actively participate in relevant industry groups.

  • Follow company pages related to your brand and niche.

Mastering social media branding takes time, but following these dos and don’ts will help you effectively shape your image. Focus on consistency, quality over quantity, and genuine engagement. Avoid common pitfalls like automation and infringing platform policies. Tailor your strategy to leverage the unique strengths of each platform. With strategic, mindful use of social media, you can build a recognizable, credible brand that resonates with your target audience.

dos and donts of social media branding

Don’t use slang or jargon

One of the most important things to remember is that not all your followers are industry experts. Actually, most of them are looking to you for thought leadership. Make sure your content doesn’t include high-level industry lingo, especially abbreviations without a brief explanation. This way, anyone coming across your message can clearly understand.

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Don’t spam your followers with an unreasonable amount of content. While you may think that more posts will lead to more online visibility, the opposite is more likely to happen. If your business is posting too often, followers may become annoyed and unfollow your account. Instead of flooding social feeds, carefully and strategically spread posts out to keep your audience engaged.

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Don’t force the sale

A lot of people follow brands to stay in the loop of new product or service offerings. Some may follow a brand due to their funny personality or creative posts. The majority of users are not following a company to see pushy or salesy content. Try building connections first and focusing on creating consistent content. Once that trust is established, sales will come naturally.

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The Dos and Don’ts of Social Media Management in 2023

What are the Do’s & Don’ts for effective social media branding?

In this article, we provide a list of 25 do’s and don’ts for effective social media branding. 1. Use interesting graphics One helpful method for establishing a brand on social media is to include images in your posts with which your followers can engage. Pictures allow you to communicate a message efficiently.

Should you use the same branding guidelines on social media?

If you already have branding guidelines for other marketing materials, apply the same concepts on social media. For example, you might choose to use the same fonts that appear on your website to develop your social media graphics. Creating posts that have a similar look can make it easier for people to recognize your brand online.

How to build a brand on social media?

2. DO: Separate business and personal. When building a brand, it helps to keep your personal and professional pages separate on social media. By being consistent with the types of content you share via your business profile, your clients know which account to follow.

How do you promote your brand on social media?

Posting content consistently is important for encouraging your audience’s engagement with your brand. This helps customers remember a company and identify with its social media messaging. Try maintaining a different schedule for each social media platform on which you operate.

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