Ramp agents, also known as baggage handlers or fleet service representatives, provide a variety of ground and under-wing services to make sure an aircraft is prepared for takeoff and that all requirements for baggage and cargo, including loading and unloading, are met. Successful candidates will follow occupational safety laws and exhibit excellent teamwork. Avoid candidates who lack physical strength and dexterity.
- Tell us about a time you had to take charge of a difficult situation. …
- Tell us about a time where you had to deal with an emergency. …
- Tell us about a time you went above and beyond for colleague/customer.
Ramp Agent Interview Questions with Answer Examples
Interviews for Top Jobs at Delta Air Lines
Ramp Agent Interview
I applied online. The process took 2 days. I interviewed at Delta Air Lines (Indianapolis, IN) in Dec 2021
Interview
Went through a 15 min presentation that goes through the job description, wage, responsibilities, benefits, and STAR format answers. After that, we moved on to a 1-on-1 interview where you will answer 3-4 situational questions with the STAR format. If you got accepted, you will be ask to fill up forms right after and create an airport badge.Currently waiting on physical & background check.
- Name a time when you were in charge of a task, and describe how you handled it. Describe a situation where you had to deal with a difficult coworker. Q: Name a time where you had to prioritize safety.
Ramp Agent Interview
I interviewed at Delta Air Lines
Interview
It was good I was interviewed and tested for the job all in the same day. The background check and drug test was quick and easy. The day took about 6 hours.
- What issue did I have at work, and how did I resolve it?
Are you able to work in cramped, confined spaces?
demonstrates the capacity to work in small spaces, which is particularly important when working near or inside baggage conveyor systems.
Have you loaded dangerous goods onto an aircraft before? What are the correct procedures to follow in such a scenario?
demonstrates familiarity with safety protocols and experience handling hazardous materials.
Interview Questions for Ramp Agents:
Tests ability to drive and operate ground support equipment.
Example: “I was in charge of taking orders from patrons in my previous position as a server at a restaurant. I always made an effort to welcome guests to the restaurant. When they were ready to place their order, I would take it and record it on a notepad. I would then return to the kitchen to inform the cooks of the orders from the customers. This made it possible for me to offer our visitors excellent service. ”.
Therefore, whether you’re applying for a job at Delta or another company, make sure to brush up on your interview techniques and prepare responses to frequently asked interview questions.
Working nights, weekends, and holidays may be necessary if you work in the airline industry. Employers check to see if you’re ok with these kinds of schedules by asking this question. Explain in your response that you are prepared to take any necessary measures to complete the task. Describe how you are aware of the significance of customer service to airlines.
Since I’ve been a baggage handler for five years, I have a lot of experience loading and unloading luggage from commercial aircraft. When handling bags, my first priority is always safety. I make sure to adhere to all company policies when lifting heavy bags to prevent us from dropping any bags or injuring ourselves or others. I also work quickly but carefully to remove the luggage from the aircraft as soon as I can. ”.
Example: “When I first started working as an accountant, the last time I missed a deadline was.” My manager requested that I create a spreadsheet to aid them in understanding the financial situation of their business. I had never made one before, so I devoted several hours to learning about the various types of spreadsheets and how to use them. I discovered the spreadsheet had some errors after creating it. I made those corrections and gave my manager the spreadsheet. ”.
Other questions could focus on working on various aircrafts. An employer might want to know, for instance, if you’ve handled the safe and orderly transportation of luggage or de-icing of large aircraft. Give concrete examples of how your experience relates to the position to the interviewer.
If you want to work in the aviation industry, think about becoming a ramp agent. Ramp agents play a significant role as ground-support service workers, whether they are sorting luggage or using hand signals to get pilots ready for takeoff. Employers will inquire about your background and professional abilities during your interview. The specifics of working in a busy, noisy environment, regardless of the weather, and in a situation where safety procedures are important will be covered in the interview questions for ramp agents.
Candidates with certain skills needed in this field, like communication and customer service skills, are sought after during interviews. During an interview, they may ask you questions like:
Don’t be afraid to discuss your shortcomings if they are brought up in an interview. Instead, make use of them to emphasize positive traits like persistence and inventive problem-solving abilities. For instance, if your weakness is getting anxious when there is too much noise, you could emphasize your strength in managing your emotions and recharging during your free time to prevent your work from suffering when you are anxious.
The interview questions and answers for ramp agents will probably be tailored to the particular setting in which your work will be done. Since ramp agents work in stressful circumstances, interviewers might inquire about your previous experience handling pressure. To demonstrate that you can work in a busy environment, give examples of helping rowdy customers or attempting to de-ice a plane during a snowstorm. They might be curious about how you feel about working outside, especially in bad weather. You may discuss instances where you had to work inclement weather, stay late, or deal with emergencies at the airport.
FAQ
What do you say in a ramp agent interview?
- Tell about a time you had to operate and drive a baggage tug.
- Have you loaded dangerous goods onto an aircraft before? …
- How can you make sure a plane is prepared for its upcoming flight?
- Are you able to work in cramped, confined spaces?
What questions are asked in a Delta interview?
- Tell us about yourself, including your interests, prior employment, and educational background.
- Why do you want to work for Delta? …
- What is your greatest strength? …
- What is your greatest weakness?
What does a ramp agent do at Delta?
Guide incoming and departing aircraft from the gate positions, safely lift, load, unload, and transport luggage, mail, and cargo to and from aircraft, and be in charge of making connections on time.
How much does a ramp agent make for Delta Air Lines?
The average annual wage for a ramp agent delta in the United States is $30,225, or $14 per hour. 53 per hour. Beginning salaries for entry-level positions are $29,006, while those with the most experience can earn up to $33,150 annually.
