The Top 25 Delta Air Lines Flight Attendant Interview Questions with Sample Answers

Interviewing for a flight attendant role at Delta Air Lines is both exciting and nerve-wracking. Along with assessing your customer service skills interviewers want to ensure you can handle the demands of the job and align with Delta’s values.

This guide covers the 25 most common Delta flight attendant interview questions with example answers to help you prepare for the recruitment process

1. Tell me about a time you turned a negative customer experience into a positive one.

This behavioral question allows you to demonstrate problem-solving abilities and commitment to customer satisfaction. Share an example of listening to a customer’s complaint, apologizing, then going above and beyond to fix the issue. Emphasize how you turned frustration into appreciation.

Sample Answer: When a passenger’s luggage was misplaced, I apologized sincerely and tracked it down quickly. To make up for the inconvenience, I offered a future travel voucher. The passenger was not only relieved to get their bag back but thanked me for the voucher which turned their frustration into gratitude.

2. Describe a time you adapted your service approach to meet a customer’s needs.

The ability to tailor your service style is key for Delta flight attendants. Provide an example of observing a passenger’s needs, whether related to age, language, anxiety, etc., and adjusting your interactions to make them feel comfortable.

Sample Answer: I had an elderly passenger who was hard of hearing, so I faced them when speaking, enunciated clearly, and confirmed understanding. I wanted to ensure they could fully participate in the onboard experience.

3. How would you handle an irate passenger refusing to comply with safety rules?

Safety is paramount. Demonstrate you can stand firm on compliance while empathizing with frustration. Outline calmly explaining the reasons for rules and offering alternatives like reclining their seat once airborne.

Sample Answer: I would politely explain that I understand their desire to get comfortable but FAA regulations require seats be upright for takeoff and landing. I would assure them that I will let everyone know when it’s safe to recline again.

4. Tell me about your work experience in customer service.

This question allows you to discuss your background providing attentive service in past roles. Focus on examples relevant to being a flight attendant like resolving issues, adapting to different service styles, and managing stressful situations.

Sample Answer: As a restaurant server for 5 years, I honed customer service skills like catering to individual needs, de-escalating tensions, and maintaining composure during rushes. These experiences would transfer well to serving passengers inflight.

5. Describe a time you did something nice for a customer or passenger.

This is your chance to share examples of providing thoughtful touches and personalized service. Discuss instances when you anticipated needs, added special touches, or exceeded expectations to create positive experiences.

Sample Answer: On one flight, I overheard a passenger mention it was his wife’s birthday. I discreetly let the crew know and we surprised them with a little cake, singing Happy Birthday, which brought tears of joy to their eyes.

6. Tell me about a time you saw a coworker not doing their task – how did you handle it?

Honesty and integrity are Delta values. Interviewers want to know you’ll respectfully hold colleagues accountable. Share how you diplomatically pointed out an issue, offered help, and focused on the team’s shared goals.

Sample Answer: I once noticed a fellow flight attendant hadn’t collected passengers’ trash and mentioned it politely so we could work together to get the cabin clean before landing. My focus was on constructive teamwork, not blame.

7. Describe a disagreement you had with a coworker and how you handled it.

The ability to handle conflict is vital given close coworker relationships onboard. Provide an example of a work disagreement you approached calmly by seeing their perspective, communicating respectfully, compromising, and finding common ground.

Sample Answer: A colleague and I disagreed on the boarding process. Rather than argue, I listened to their view, expressed mine politely, and we collaborated on a new system incorporating both our ideas so we could work better together.

8. How do you maintain your workspace cleanliness and organization during shifts?

Delta flight attendants must keep work areas tidy in the confined cabin space. Discuss strategies you’ve used to stay organized amidst the controlled chaos, like immediately removing used service items, neat storage of supplies, and adhering to hygiene and food safety practices.

Sample Answer: I always make cleanliness and organization priorities by immediately clearing trash after service, putting supplies back into designed storage areas, and frequently washing hands. I also ensure my cart is neatly stocked and sanitized. A clean workspace minimizes risk.

9. What steps would you take to accommodate passengers with special needs or requests?

Providing an inclusive service is key at Delta. Share how you’d make passengers with disabilities, dietary restrictions, religious considerations, etc. feel welcomed and supported through your words, actions, and collaboration with colleagues.

Sample Answer: To accommodate special needs, I would discreetly ask the passenger how I can best help and partner with the crew to make sure we have proper equipment, food options, and are prepared to handle any situation respectfully.

10. Tell me about a time you exceeded normal service duties to positively impact a customer.

Going above and beyond is crucial for Delta flight attendants. Provide an example of anticipating passenger needs, adding personal touches, or providing an unexpected service that enhanced their experience and built loyalty.

Sample Answer: When I heard a passenger mention it was their birthday, I discreetly told the pilot. We made a special announcement and brought the shocked passenger some chocolate and a card signed by the crew to make their day memorable.

11. How would you relay a customer complaint about a meal to the airline kitchen staff?

The ability to give constructive feedback politely is imperative. Share how you’d professionally and respectfully communicate a food quality or preparation issue to the kitchen team, emphasizing shared goals and room for improvement.

Sample Answer: I would say, “A passenger felt their chicken was undercooked. Let’s collaborate on ways we can ensure food is thoroughly prepped and cooked while maintaining freshness. It presents an opportunity to enhance quality.”

12. Tell me about your familiarity with airline computer systems and point of sale platforms.

Delta seeks flight attendants who can adeptly navigate their tech tools. Discuss any hands-on experience you have with airline-grade POS platforms for tasks like ticketing, passenger check-in, inventory, etc. If minimal experience, emphasize your ability to learn new systems quickly.

Sample Answer: I regularly processed ticket sales, check-ins, and flight manifests using Sabre at my previous airline role. I am adept at navigating various POS functions and comfortable learning Delta’s systems during training.

13. How would you handle a medical emergency inflight?

Calmly handling emergencies is a key duty. Walk through how you would respond to a medical situation like assessing the issue, contacting pilots, retrieving medical supplies and any available doctors, updating ground crews, and completing documentation.

Sample Answer: To manage an inflight medical issue, I would gather details, notify the captain to coordinate any needs, provide medical supplies and assist any doctors onboard. I would ensure thorough documentation is completed and submitted to proper teams post-flight.

14. How would you respond if a colleague needed help with their duties during a busy service?

Teamwork is crucial, especially when things get hectic. Discuss that you understand assisting coworkers maintains smooth operations. Provide examples of how you’ve supported colleagues without hesitation by offering to grab supplies, manage cabin issues, answer passenger requests, etc.

Sample Answer: I fully understand that helping crew members benefits the team’s performance and the passengers’ experience. If a colleague needs assistance, I step in without question – whether it’s handling passenger needs, tidying cabins or replenishing supplies.

15. Delta emphasizes integrity, honesty and ethical behavior. What do those values mean to you?

This question evaluates your personal alignment with Delta’s core values. Discuss how you uphold qualities like trustworthiness, transparency, and morality in both your professional and personal life. Share why they are non-negotiable values.

Sample Answer: Integrity and ethical behavior are my utmost priorities. I believe in keeping my word, taking accountability, and doing the right thing even when it’s difficult. I’m committed to maintaining the highest of standards.

16. Describe what exceptional customer service means to you.

Delta looks for flight attendants passionate about service excellence. Share what high-quality customer service entails in your view such as attentiveness, positivity, handling issues with care, and creating a welcoming environment.

Sample Answer: Exceptional service to me means making every passenger feel welcomed, comfortable, and valued. It’s characterized by positivity, active listening, resolving any concerns promptly, and making the flight enjoyable through thoughtful gestures big and small.

17. How would you stay energized and engaged during a long, overnight flight?

Long hauls require mental stamina. Discuss tactics like staying hydrated, using break times wisely, engaging with passengers, exercising, and staying focused on tasks to maintain enthusiasm