Preparing for Your Dairy Queen Crew Member Interview: Common Questions and How to Answer Them

Landing a job as a crew member at Dairy Queen can be exciting. With over 7,000 locations across the United States Dairy Queen is a fun place to work especially for those who love ice cream! As a crew member, your duties will likely include taking customer orders, preparing food, maintaining cleanliness, handling transactions, and providing excellent customer service.

If you have an interview coming up for a crew member position at Dairy Queen, you’ll want to spend some time preparing. While every interviewer asks different questions, there are several commonly asked questions you can expect to come up. Read on for examples of popular Dairy Queen crew member interview questions along with tips for crafting strong responses.

Common Dairy Queen Crew Member Interview Questions and Answers

Tell Me About Yourself

This open-ended question is frequently used by interviewers to start off the interview. When answering, focus on highlights from your background that make you a great fit for the crew member role. Share details on your work experience, education, and interests/hobbies that show skills like customer service, teamwork, and responsibility. Keep your answer to under 2 minutes.

A good sample response is: “I recently earned my high school diploma from Lincoln High School. During my senior year, I worked part-time as a cashier at a local grocery store. This experience taught me the importance of providing excellent customer service. In my free time, I enjoy playing on my high school soccer team which has helped me build teamwork and communication skills. I’m excited to apply my customer service skills and interest in working hard as part of a team to this crew member role at Dairy Queen.”

Why Do You Want to Work at Dairy Queen?

Hiring managers want to gauge your level of interest and fit for the company When answering this question, show your enthusiasm for Dairy Queen and highlight specific things that attract you to the job. Focus on your love of ice cream, desire to gain experience in the food industry, or interest in working for a fun, fast-paced brand Back up your points with examples.

A sample response is: “I’m really excited about the opportunity to work at Dairy Queen. I’ve always loved stopping in for a Blizzard on hot summer days. Dairy Queen is such an iconic brand and I would enjoy being able to work behind the scenes serving up fan favorite treats. In addition to my personal love of ice cream, I appreciate that Dairy Queen offers a fast-paced work environment that allows me to gain experience preparing food, providing customer service, and working as part of a team. My goal is to gain skills in the food and hospitality industry and I feel that working as a crew member at Dairy Queen would allow me to learn valuable skills while working for a reputable brand that I truly enjoy.”

What Do You Know About Our Company?

Interviewers like to see that you’ve done your research on Dairy Queen. When answering this question, showcase your knowledge of the company’s history, menu offerings, special promotions, values, and anything else you can learn about the brand. Share 2-3 key facts to demonstrate you understand the company.

For example: “I know that Dairy Queen first opened in 1940 and has grown to over 7,000 locations today. It’s famous for signature items like the Blizzard and the Dilly Bar. I also read that Dairy Queen focuses on community involvement through partnerships like the Children’s Miracle Network Hospitals. It seems like social responsibility is an important value, which I appreciate. Dairy Queen also offers unique promotions like Free Cone Day that keep customers engaged all year long.”

How Do You Handle a Rush?

Since Dairy Queen can get very busy, interviewers want to know you can handle rushes smoothly. Describe your strategies for staying cool under pressure. You may reference past jobs where you successfully handled rushes or give examples of techniques like staying organized, prioritizing tasks, asking team members for help, and maintaining a positive attitude. Emphasize that you enjoy taking on the challenge of busier shifts.

“In my previous retail job, there would be really busy rushes on the weekends and holidays. When things got hectic, I stayed focused by making a mental list of the most important tasks, such as taking customer orders and operating the cash register. If I felt overwhelmed, I would ask a co-worker to help restock items. I also made sure to keep a positive attitude even when things were stressful, which helped keep the team motivated. Rather than feeling flustered, I actually enjoyed the satisfaction of helping manage our team through the busiest times. I would feel prepared to handle a lunch or dinner rush at Dairy Queen in the same way – by staying organized, asking for help when needed, and keeping a cool head.”

How Do You Prioritize Tasks in a Busy Environment?

Crew members need to juggle many different tasks throughout a shift. When answering this question, give specific examples of techniques you use to prioritize when multitasking, such as:

• Making a list of tasks that need to get done and tackling most important ones first

• Checking with the manager if unsure which tasks should take priority

• Finishing urgent customer-related tasks like taking orders before moving on to other duties

• Balancing short term urgent tasks with long term important tasks

• Asking coworkers for help when overloaded

• Staying focused and avoiding distractions that could impact productivity

A sample response is: “In busy jobs, I always keep a running mental checklist of tasks ranked by importance, such as taking customer orders and preparing food at the top. Between customers, I multitask by wiping down counters or restocking napkins. If I’m ever unsure what to work on, I check with the manager. I also avoid distractions like personal conversations with co-workers when we’re swamped. By sticking to my priority list, asking for help, and focusing on customers first, I’m able to keep things moving efficiently.”

How Do You Stay Motivated at Work?

Since crew members have a lot of repetitive tasks, interviewers want to know you can maintain a positive attitude. Share examples of what motivates you:

• Having friendly competitions with co-workers to complete tasks quickly

• Making a game out of mundane tasks

• Rewarding yourself with a treat on breaks

• Thinking about the paycheck you’re earning

• Reminding yourself that you’re gaining job skills

• Building relationships with co-workers and customers

A good sample response is: “I stay motivated at work by setting little goals for myself, like beating my personal best time preparing a certain menu item. I also try to make repetitive tasks fun by chatting with my coworkers or listening to upbeat music when possible. Focusing on the benefits I get from working – like earning a paycheck, learning new skills, and meeting customers – keeps me energized. Most importantly, I see each shift as an opportunity to grow, which motivates me to always have a positive attitude and do my best.”

How Do You Handle a Disappointed Customer?

Since crew members are on the front lines, it’s crucial they know how to handle unhappy customers. Share your approach to turning frustrated customers into happy ones. Strategies include:

• Staying positive, listening closely to their complaint, and apologizing

• Quickly working to find a resolution, like offering to remake an order

• Thanking them for the feedback and passing it along to a manager

• Going above and beyond to leave them satisfied, like offering a coupon for their next visit

Sample response: “If a customer ever received an incorrect order or had any reason to be unhappy, I would start by sincerely apologizing and listening to their full complaint. My goal would be turning around their experience before they leave, so I would offer on-the-spot solutions like remaking their order or giving them a coupon for their next visit. I would thank them for letting me know about the issue and pass their feedback along to my manager so we could improve going forward. My top priority is ensuring customers leave happy.”

Why Should We Hire You?

This is your chance to summarize why you’re the best candidate. Recap your strongest qualifications that make you a great fit. Highlight your enthusiasm for Dairy Queen, applicable skills/experiences, and eagerness to learn and grow in the role. Close by expressing how excited you are for the opportunity to join the team.

Sample response: “As we’ve discussed today, I have the customer service, teamwork, and fast-paced work experience needed to thrive as a crew member. I would love to bring my skills in providing excellent customer experiences and multitasking in busy settings to the Dairy Queen team. Most importantly, I have a genuine passion for ice cream and desire to work for your iconic brand. I’m committed to always giving my best, having a positive attitude, and going the extra mile for customers and coworkers. Thank you so much for your time today. I hope I’ve conveyed why hiring me would be a great investment, and I’m so excited by the prospect of joining the Dairy Queen team.”

With the right preparation, you can ace your Dairy Queen crew member interview. Now that you’re familiar