Paying your CPS Energy bill over the phone is a convenient option offered to customers looking for a quick and easy way to pay each month. While CPS Energy offers several payment methods, their pay by phone system is straightforward and only takes a few minutes.
Below I’ll explain step-by-step how to pay your CPS Energy bill over the phone using their automated system or by speaking with a representative
Pay by Phone with Automated System
The fastest way to pay your CPS Energy bill by phone is using their automated pay by phone system. To use the automated system to pay your bill, call 877-257-1172 for residential accounts or 855-290-7615 for commercial accounts.
When calling, make sure you have your CPS Energy account number handy. You’ll need to enter it in along with either your ZIP code or phone number associated with the account.
After verifying your account, you can then enter your payment info using your credit/debit card or checking account. The system will guide you through step-by-step. The whole process only takes about 5 minutes.
Pay by Phone with Representative
If you prefer to speak with a live agent to process your CPS Energy bill payment over the phone, call 210-353-2222 and select the billing and payment options
Let the representative know you want to make a one-time payment over the phone. Have your account number, balance amount, and payment details ready to provide. The agent will then assist you in processing the payment.
This option takes a little longer than the automated system but allows you to speak directly with a representative if you have any payment questions or need extra assistance.
What Information is Needed?
Whether you use the automated system or speak with an agent, you’ll need to provide the same key payment information when paying your CPS Energy bill by phone:
- CPS Energy account number
- Service address ZIP code
- Payment amount
- Credit/debit card number or checking account and routing number
Having this information ready speeds up the phone payment process so you can get your bill paid quickly.
Payment Receipt and Processing
Once your CPS Energy bill payment goes through over the phone, you’ll receive a confirmation number and payment receipt. If paying through a representative, make sure to write down the confirmation number.
Payments made before 5 pm through the automated system are typically processed the same business day. Payments after 5 pm process the next business day. Allow extra time for phone payments made with a representative, which take 1-2 business days to process.
Avoid Late Fees
To avoid late fees, make sure to pay your CPS Energy bill at least 1 business day before the due date when paying by phone. automated payments made before 5 pm process quicker, so you may be able to pay the same day if needed. But allow extra time for representative-assisted payments.
Convenience of Phone Payments
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FAQ
How do I get help paying my electric bill in San Antonio?
You can apply for help with your CPS Energy bills through Project REAP. m. – 4:30 p. m. Monday – Friday.
Does CPS Energy have an app for iPhone?
Click Save Programs. The CPS Energy Home Manager App is available FREE for iPhone/iPad and Android devices, including phones and tablets. Most of the features of the full web portal are in the app, which has an easy-to-use interface made especially for phones. Follow the download instructions for the App of your choice.
Does San Antonio CPS have an app?
How do I pay my CPS Energy Bill?
Pay online, by phone, or by mail. Please Note: Our customer service centers are not taking credit card payments at this time. Not near one of these locations? Other payment locations include: A third-party vendor fee of one dollar ($1. 00) will be charged to CPS Energy customers who pay their bills at non-CPS Energy locations.
What are CPS Energy customer service hours?
CPS Energy has four customer service locations; Hours: Monday – Friday, 7:45 AM – 5:00 PM, except holidays. Customer service hours will be temporarily extended to 6:45 PM on Wednesdays only. Each CPS Energy Customer Service Center has a night deposit box for around-the-clock payments.
How do I contact CPS Energy?
Please login to CPS Energy. Please call the CPS Energy Customer Contact Center at (210) 353-2222 if you have any questions or need more help. If you are a business, please call the Commercial Contact Center at (210) 353-3333 (Monday through Friday, 7:30 a.m. to 5 p.m. m. – 5:30 p. m. ) Copyright © 2024, CPS Energy.
What is a CPS payment?
When regular MBR (Monthly Benefit Rate) payments are being made but more benefits are due, the CPS (Continued Payment System) sends out payments. It can generate a one-time (single) payment or be used to establish continuing (repetitive) monthly payments.
Does CPS have a night deposit box?
Each CPS Energy Customer Service Center has a night deposit box for around-the-clock payments. The mailing address for City Public Service is P. O. Box 1771 San Antonio, Texas 78296. The main phone number is (210) 353-2222. Here are the prompts on the main number: Press option 1 for a gas leak or if you smell gas.
How do I make a payment?
Call (210) 353-2222 To make a payment, please enter your information. You need to enter your contract account number along with the zip code or phone number that goes with it. Go to the Payment Processing FAQs to learn more. You can get the most up-to-date account information online at any time for free.
