How to Pay Your Water Bill in Copperas Cove, Texas

Paying your water bill in Copperas Cove is easy with the various options available. As a resident, it’s important to understand the billing cycles, fees, and payment methods to avoid late payments or service interruptions. This guide will walk you through everything you need to know about paying your Copperas Cove water bill

Overview of Copperas Cove Water Billing

The City of Copperas Cove Utility Administration handles water, sewer, drainage and solid waste billing and collection for residents and businesses.

• Bills are sent out every month on a predetermined schedule depending on your location. There are 8 billing cycles, each with their own timeline.

• Payment is due 15 days after the billing date printed on your bill. A 5% late fee (up to $5) is added if payment is not received by 8am on the 16th day.

• After 25 days a $25 late charge is added and your account becomes eligible for disconnection.

• The Utility Administration office is located at 305 S Main St and open 8am-4pm Monday through Friday for in-person payments.

Understanding Your Water Bill

Your monthly water bill from Copperas Cove includes charges for water, sewer, drainage and solid waste services. Here’s what to look for:

• Account number – Needed for all payments

• Service address

• Billing date and due dates

• Meter readings – Used to calculate usage

• Fixed rates – Base charges for services

• Volumetric rates – Charges based on usage

• Taxes and fees – Added by the city

• Messages – Announcements and alerts

• Total amount due

Review your bill carefully each month to ensure accuracy. Report any issues immediately to avoid penalties.

Payment Options in Copperas Cove

Copperas Cove offers several convenient ways to pay your water bill:

Online

• Pay online 24/7 through the Municipal Online Payments portal.

• Login or quick pay without registering using your account number.

• Debit/credit cards accepted online for a $4.00 processing fee.

Phone

• Call 254-547-8718 and press Option #1 to pay by debit/credit card.

• Phone payments are accepted 24 hours a day.

Mail

• Send a check or money order to:

  City of Copperas Cove

  Utility Administration

  P.O. Drawer 1419

  Copperas Cove, TX 76522

• Include your bill stub or write your account information.

In Person

• Pay at the Utility Administration office at 305 S Main St in Copperas Cove.

• Open 8am-4pm Monday-Friday.

• Accepts cash, check, debit/credit cards. $2.75 fee for card payments.

Drop Box

• A 24 hour drop box is located outside the Utility Administration office.

• Include your bill stub or account information.

Auto-Pay

• Set up automatic monthly payments from your bank account.

• Avoid late fees and free up time.

• Sign up online through the Municipal Online Payments portal.

No matter which option you choose, be sure to pay your bill by the due date each month to avoid penalties and disruption of service. Setting up auto-pay or keeping your account details handy makes paying your Copperas Cove water bill quick and hassle-free.

Billing Cycles and Due Dates

There are 8 different billing cycles in Copperas Cove, each with their own timeline. Check your bill or the billing cycles map to know your schedule.

Key dates to remember:

• Billing Date – The date your bill is issued, starts the timeline.

• 1st Due Date – 15 days after billing date, 5% late fee added if not paid.

• 2nd Due Date – 25 days after billing date, $25 late charge and disconnection eligible.

• Disconnect Date – 10 days after 2nd due date, scheduled disconnection for non-payment.

Mark your calendar with the due dates each month or sign up for reminders to avoid missed payments. Disconnection can happen fast so don’t let it slip your mind.

Avoid Late Fees and Disconnection

To keep your water service flowing and avoid extra fees, make sure to pay your bill in full by the initial due date. Here are some tips:

• Mark due dates on your calendar or set up reminders.

• Enroll in auto-pay to have payments sent automatically.

• Keep account information handy to make quick payments.

• Check for any billing errors promptly and get them fixed.

• Contact Copperas Cove Utility Administration if you’ll have difficulty paying on time. Payment arrangements may be available.

Disconnection starts 10 days after the second due date if the total owed is not paid. Reconnection costs $20 during business hours or $40 after hours once the balance is paid. Protect your household and finances by paying on time every month.

Moving In or Out of Copperas Cove

When moving to a new home in Copperas Cove, you’ll need to transfer or set up new water service through Utility Administration:

• Call 254-547-8718 or email [email protected] to start service in your name.

• Provide a move-in application, photo ID and proof of property ownership/lease.

• A deposit will be required based on your services.

Be sure to request a final bill and service disconnection at your old address as well. A $25 transfer fee applies on the final bill.

Closing your account is easy – submit a disconnect request online or by calling when moving out. Provide a forwarding address for your final bill.

Starting or stopping water service in Copperas Cove only takes a quick call or click!

Avoid Issues Through Understanding

Avoid the stress of late fees and surprise shut-offs by learning Copperas Cove’s water billing process. Understanding your responsibilities for payment, due dates and fees lets you take control.

Sign up for reminders, enroll in auto-pay, and review bills promptly to catch errors. Reach out with any questions – Copperas Cove Utility Administration is available to help residents manage their water service smoothly. Paying your bill on time takes only a few minutes each month, saving you money and headaches in the long run.