How to Pay Your Water Bill in Troy, Ohio

Paying your water bill in Troy, Ohio is easy and convenient thanks to the multiple payment options offered by the city’s Utility Billing & Collection department As a Troy resident, it’s important to pay your water bill on time each month to avoid any late fees or service interruptions In this article, I’ll walk you through the different ways you can pay your Troy water bill, as well as provide some key information about the billing process.

Getting Started with Utility Service in Troy

If you’re a new resident in Troy, you’ll need to set up water, sewer, and refuse/recycling service with the city when you move in. The Utility Billing & Collection department is located on the first floor of Troy City Hall. You can go there in person to fill out the necessary paperwork and get your utility services started.

Make sure to have all adults who will be living at the residence go with you to sign up for service You’ll all need to provide a valid ID and sign the utility service contract The city offers both owner and tenant utility service contracts.

Once your service is set up, you’ll receive your first utility bill in the mail. Bills are generated monthly and are typically mailed out around the 20th of each month.

Viewing and Receiving Your Bill

You have a couple options for accessing your utility bill each month:

• Receive a paper bill in the mail – This is the default option when you sign up for service. Bills are mailed to your Troy address around the 20th of each month.

• View your bill online – You can register your account on the city’s website to view bills online before they arrive in the mail.

• Get bill notifications by email – If you prefer electronic bills, you can register to have your statement emailed to you each month.

Your utility bill includes charges for water, sewer, and refuse/recycling service. It’s broken down by service so you can see exactly what you’re being billed for.

The due date for payment is typically around the 10th of each month. Make sure to pay your bill by the due date to avoid late fees.

Paying Your Water Bill Online

The easiest way to pay your Troy water bill is online through the city’s website. You have two options for online payment:

• Pay by credit/debit card – The city accepts all major credit cards. A 2.35% processing fee applies per transaction.

• Pay by ACH transfer – Link your checking or savings account to make a direct bank transfer. A $1 flat fee per ACH transaction.

To pay online, you first need to register your utility account on the city’s website. Have your account number and service address handy.

Once registered, you can log in anytime to view your bill and make a payment. The online payment portal securely stores your payment information to make paying your bill quick and easy each month.

Paying by Mail, Phone, or In Person

If you prefer not to pay your water bill online, Troy offers other payment options:

• Mail payment to City Hall – Detach the payment stub from your paper bill and mail it along with a check or money order to City Hall by the due date.

• Pay by phone – Call the Utility Billing department at 937-335-4151 to make a payment over the phone with a debit/credit card.

• Pay in person – Bring your payment to the Utility Billing office on the 1st floor of City Hall during business hours. They accept cash, check, or credit/debit.

No matter which option you choose, be sure to reference your account number when making a payment so it gets applied correctly. Record your account number in a safe place for easy reference each month.

Payment Assistance and Billing Questions

If you’re having trouble paying your water bill, contact the Utility Billing office to ask about payment arrangements or assistance programs. Limited bill payment assistance may be available for qualifying residents facing financial hardship.

The city also offers payment arrangements if you cannot pay the full balance due. This allows you to pay a portion by the due date and the rest in installments.

For any questions about your water bill or to discuss payment options, call 937-335-4151 or email the Utility Billing department. They can explain charges on your bill or any errors you see. You may qualify for a leak adjustment if high usage was due to a leak.

Avoid Late Fees and Service Disruptions

To avoid late fees on your water bill, make sure to pay the total amount due by the due date each month. Late fees are 10% of the unpaid balance.

If your bill remains unpaid for multiple billing cycles, the city may disconnect your water service. Make every effort to pay on time so this doesn’t happen. Reconnection fees apply if your service is interrupted.

Sign up for bill reminders through the online payment portal so you never forget when your water bill is due. Set a monthly reminder in your calendar as well.

Staying on top of your water bill payments ensures uninterrupted service and avoids extra fees. Reach out to the Utility Billing department if you need help managing payments.