How to Pay Your Water Bill for the City of Sanford

Paying your water bill is an essential part of being a resident in the City of Sanford. While it may seem confusing at first, this process is actually quite straightforward once you understand the various options available. In this comprehensive guide, we will walk through the step-by-step process for paying your Sanford water bill online, by phone, by mail or in person.

Overview of Paying Your Sanford Water Bill

The City of Sanford provides water and sewer utilities to residents and charges for this service through regular water bills These bills are typically sent out monthly and payment is due by the due date printed on your bill to avoid late fees or service disruption

There are a few key pieces of information you will need to have on hand to pay your bill:

• Account number – This account number is unique to your property and listed on your bill It is usually 9-10 digits

• Amount due – Your current charges for water/sewer service and any previous balance.

• Due date – The date your payment must be received by to avoid late fees.

With these details, you can then utilize one of the following payment options:

• Online via Click2Gov
• By phone
• By mail
• In person at City Hall

We will now go through how to use each of these payment methods step-by-step.

Paying Your Water Bill Online

The easiest and most convenient way to pay your Sanford water bill is online through the Click2Gov online payment portal. Here is how to do this:

1. Go to https://sanf-egov.aspgov.com/Click2GovCX/index.html

2. Select “One Time Payment”

3. Enter your 9 or 10 digit account number from your water bill

4. Enter the last name on the account

5. Select your payment method – credit/debit card or checking account

6. Enter your payment information and complete the transaction

Online payments are processed the next business day, so make sure to pay before the due date to avoid late fees. You can also set up recurring payments through Click2Gov.

Paying Your Water Bill by Phone

You can pay your City of Sanford water bill over the phone using the automated payment system.

To pay by phone:

1. Call 1-800-830-9098

2. Enter your 9 or 10 digit account number when prompted

3. Follow the automated prompts to enter your credit card information and complete payment

This automated phone payment system is available 24/7 and charges will post to your account the next business day.

Paying Your Water Bill by Mail

If you prefer, you can mail in a payment for your Sanford water bill.

To pay by mail:

1. Write your 9 or 10 digit account number on your check or money order

2. Make the check or money order out to “City of Sanford”

3. Write your service address on the payment

4. Mail your payment to:

City of Sanford
Attn: Utility Billing
PO Box 1788
Sanford, FL 32772

Be sure to mail your payment several days before the due date to ensure it arrives on time.

Paying Your Water Bill in Person

You can also pay your water bill in person at the Utility Customer Service desk at Sanford City Hall.

To pay in person:

1. Bring your payment (cash, check, credit/debit card)

2. Bring a photo ID if paying by check

3. Provide your account number and billing address

4. Make your payment at the customer service desk

City Hall is open Monday – Thursday 7AM – 5:30PM and Friday 8AM – 1PM for in-person payments.

Avoid Late Fees and Service Disruption

To avoid late fees and prevent disruption of your water service, it is essential to pay your Sanford water bill by the due date printed on your statement. Late fees are 10% of the past due balance.

If your service is disconnected for non-payment, you will also have to pay a $50 reconnection fee on top of your past due balance to resume service. Avoid these extra charges and hassle by paying on time using one of the options outlined above.

Get Account Alerts and Go Paperless

The City of Sanford offers both paperless billing and account alerts to help you stay on top of your water bill. You can enroll in paperless billing through Click2Gov and receive your bill via email instead of mail.

You can also sign up for due date reminders and past due alerts through Click2Gov so you never miss a payment. Enable these notifications under “My Profile”.

Going paperless and setting up alerts helps guarantee you pay your Sanford water bill on time every month.

Review Billing History and Update Account

Through Click2Gov, you can also view your billing history and make changes to your account details. It is a good idea to periodically check your history for abnormalities and update details like your phone number or email.

You can also set up automatic payments through Click2Gov for hassle free bills. Just be sure to regularly review your charges first before payments are processed.

Get Assistance from Customer Service

If you have any questions or issues related to your Sanford water bill or account, reach out to the customer service team for assistance:

Phone: 407-688-5100

Email: [email protected]

The friendly and knowledgeable customer service team can help with bill clarification, due date extensions, payment arrangements, establishing service, final payments and termination of service. Don’t hesitate to contact them!

In Summary

Paying your water bill on time is a key responsibility as a City of Sanford utility customer. Avoid the stress of late fees and service disruption by utilizing one of the many payment options – online, phone, mail or in person.

Sign up for paperless billing and account alerts to stay on top of your bill. Review your charges and billing history periodically. And contact customer service if you ever need assistance. Following these steps makes paying your Sanford water fast, easy and hassle-free!