Paying your water bill is a necessity that ensures your home or business continues to receive uninterrupted water service. However, many people dread paying bills – it can feel like a hassle to remember due dates, write checks, buy stamps and mail payments. Fortunately, the City of Dallas offers a convenient online payment system called DallasGo that takes the pain out of paying your water bill.
An Overview of DallasGo for Paying Water Bills
DallasGo is an online platform created by the City of Dallas Water Utilities department to provide a fast, easy way to pay your water bill. With DallasGo, you can:
- View your current balance
- Set up automatic payments
- Change payment methods
- Update account information
- Make one-time payments as a guest without logging in
The system is mobile-friendly, allowing payments by computer, tablet or smartphone. DallasGo offers the ultimate in convenience for City of Dallas water customers.
Creating a DallasGo Account
To start using DallasGo, you’ll need to register for an account. It’s a simple process that requires your account number and service address. You can find these on your paper bill.
When entering your address during registration, only input the house number, not the full street address. For example, if your address is 1234 Main Street, you would enter 1234.
After registration, take advantage of auto-pay to ensure you never miss a payment. Existing auto-pay customers will need to re-enroll in auto-pay through DallasGo.
Making One-Time Payments
If you don’t want the hassle of registering, you can make one-time guest payments without an account. Just click the Guest Pay button on the DallasGo login page.
Guests will need the account number and service address too. It’s the fastest way to pay if you don’t have outstanding balances or regularly get water service from the City of Dallas.
Getting Help with DallasGo
Don’t struggle to register or make payments on your own. The City offers several ways to get DallasGo assistance:
- Click the request assistance button on DallasGo
- Call 214-651-1441 from 8am to 5pm Monday to Friday
- Email [email protected]
You can also get help with payment plans if your account is past due over 60 days. Just email [email protected].
Other Ways to Pay Your Dallas Water Bill
If you prefer not to pay online, the City does offer other payment options:
- Mail in a check or money order
- Pay in person at a walk-in kiosk
- Pay over the phone
- Auto-draft from your bank account
However, DallasGo is undoubtedly the most convenient choice for most customers.
The Benefits of Paying Online with DallasGo
DallasGo provides many benefits over traditional payment methods:
- Speed – Payments post instantly, no mailing delays
- Convenience – Pay 24/7 from anywhere by computer, phone or tablet
- Security – Data is encrypted and secure
- Control – Update details and view balance anytime
- Efficiency – Auto-pay and guest pay options reduce effort
As you can see, DallasGo is the best choice for easily paying your City of Dallas water bill. It takes just minutes to register and start enjoying a faster, smarter way to pay. So visit DallasGo and get set up today!
City of Dallas introduces new payment system for water bills called DallasGo
How do I pay my city of Dallas water bill online?
If you already have an ePay online account for paying your City of Dallas water bill, you will receive an email when it’s time to set a new password and activate your DallasGo profile. If you were registered for automatic payments, you must re-enroll in AutoPay and provide your banking or credit/debit card information on DallasGo.
What’s new at Dallas Water Utilities?
Sarah Standifer, Dallas Water Utilities interim director, said, “This new payment platform is being launched as part of our effort to continuously improve the customer experience and make doing business with the city easier,” said. “DallasGo aligns with our innovative and transformational technology strategy.”
How do I make a payment at City Hall?
find an authorized payment station near you. Deliver a payment by check or money order using the drop box outside City Hall, in the driveway between Young Street and Canton Street. Call (214) 651-1441 to make a payment using the automated phone system.
Who is Dallas Water Utilities?
Dallas Water Utilities (DWU) proudly serves over 2.6 million people as a local and regional provider of water, wastewater, stormwater and flood control services. DWU’s One Water vision is to provide services vital to the health, safety and quality of life of Dallas residents and customers. Visit 311 Online or Download the IOS or Android app
