Convenient Options for Paying Your City of Abilene Water Bill

Paying your water bill can feel like a chore. But the City of Abilene offers convenient online and in-person payment options to fit every resident’s needs. Read on to learn how to quickly and easily pay your Abilene water bill.

Overview of City of Abilene Water Services

The City of Abilene provides water service and billing to residents and businesses within Abilene city limits. Water is sourced from multiple lakes treated at water treatment facilities, and distributed through an extensive pipeline network.

• Water usage is metered and billed on a monthly basis.

• Bills include charges for water service, wastewater treatment, and street maintenance fees.

• The typical single family residential bill is $60-$100 per month.

• Bills are due by the 10th of each month to avoid late fees.

Pay Your Abilene Water Bill Online

The fastest way to pay your City of Abilene water bill is online through the Municipal Online Payments portal. Here’s how to pay online:

1. Go to wwwabilenetxgov/onlinepayments.

2. Click on “Pay My Municipal Services Statement”.

3. Register for an account or log in.

4. Locate your water bill and click “Pay Now”.

5. Enter your payment information. A 3% processing fee applies to credit card payments.

6. Review payment details and click submit.

You’ll receive an emailed receipt confirming your payment. You can also set up automatic monthly payments through this online system.

Pay by Phone

For those who prefer to pay by phone, call 1-800-444-1187 to use the automated phone payment system. Have your account number ready.

• A 6.5% processing fee applies to phone payments.

• The minimum fee is $3.95 per transaction.

• Phone payments can be made 24/7 for your convenience.

Pay by Mail

If you would rather mail in a payment, send your check or money order payable to City of Abilene with your remittance stub to:

City of Abilene
P.O. Box 3479
Abilene, TX 79604

Allow 5-7 days for mailed payments to be processed. Payments must be received by the due date to avoid late fees.

Pay in Person

You can also pay your City of Abilene water bill in person at the following locations:

• Municipal Building (555 Walnut St)

• Rose Park Senior Center (2625 S. 7th St)

• Community Service Center (345 Walnut St)

• United Supermarket – Winters Freeway

• Cash, check, money order and credit/debit cards are accepted.

Visit during business hours and bring your payment stub.

Late Payments & Disconnection

To encourage prompt payment, late fees apply to overdue Abilene water bills:

• A 10% penalty is added if payment is received after the due date.

• A $30 fee is charged if a disconnect notice is issued.

• Water service may be physically disconnected if a bill is 60+ days past due.

Avoid late fees and service interruption by paying your water bill through one of the City’s convenient payment options. For assistance with past due balances, contact the City to discuss payment plan options.

Setting Up Automatic Payments

For ultimate convenience, enroll in automatic monthly payments through the online payment portal. Your City of Abilene water bill will be paid on time, every time.

To enroll:

1. Log into your Municipal Online Payments account.

2. Click on “Recurring Payments”.

3. Enter your bank account information.

4. Set the payment date for a few days before your bill’s due date.

You’ll receive an email confirmation each month the automatic payment is processed. Log in anytime to update your account information or cancel automatic bill pay.

Accessing Billing Histories and Account Details

Your secure Municipal Online Payments account stores past water bills and payment histories for easy access. Log in anytime to:

• View or print current and previous water bills.

• Access 18 months of payment history.

• Update account and contact information.

• Monitor water usage.

This centralized hub makes managing your City of Abilene water account a breeze!

Convenient Water Bill Management

Don’t let paying your water bill become an annoyance. The City of Abilene offers numerous ways to quickly and easily pay online, by phone, by mail, or in person. Sign up for automatic payments to simplify water bill management. Take advantage of the City’s online account portal to monitor usage and access billing histories. Keeping up with your Abilene water bill has never been simpler!