Simplifying Bill Payment with Charles Town Utility Board’s Online System

Paying your utility bills can be a hassle – writing checks, mailing payments, keeping track of due dates Who has time for all that these days? Thankfully, the Charles Town Utility Board (CTUB) has implemented an online bill pay system to make things quicker and easier for customers. In this article, we’ll explore the benefits of paying your Charles Town water, sewer, and trash bills online and walk through how to set up an account

Why Pay Bills Online?

There are several advantages to paying bills electronically versus mailing in traditional paper checks:

• It’s faster – Online payments can be made in just a few clicks, any time of day or night No more waiting for the mail. Payments post to your account immediately.

• It’s more secure – Paying online means no more lost checks or worrying about your payment getting stolen from your mailbox. CTUB’s online payment portal is secure and protects your banking information.

• You can set up autopay – The biggest benefit is being able to set up recurring automatic payments. This ensures your bill gets paid on time every month without you having to remember.

• You can view payment history – Once you set up an online account, you can log in anytime to view your balance and pull up past statements. Helpful for budgeting!

• You can monitor usage – CTUB online accounts let you monitor your household’s water and sewer consumption. You can track trends over time and spot abnormal usage.

• You can receive notifications – Through the online account, customers can sign up for email or text alerts about upcoming due dates, past due notices, or high usage warnings.

• It helps the environment – Paying electronically cuts down on paper waste and the carbon emissions associated with mailing bills and checks.

As you can see, transitioning to online payments makes life a lot easier! CTUB wants to help customers move in this digital direction. Read on to learn how.

How To Pay Your CTUB Bill Online

Paying your Charles Town utility bill online is a simple process. Here are step-by-step instructions:

1. Visit the payment portal – Go to ctubwv.com/customers/pay-my-bill and click on the “Payment Portal” button. This will open a new window to the secure payment site.

2. Choose your option – On the payment portal, you can either log into an existing account or make a one-time guest payment without registration. First timers should start by paying as a guest.

3. Enter your information – Guests will be prompted to input their CTUB account number, address, and payment details. Make sure all fields are filled out accurately.

4. Confirm payment – Carefully verify all payment details before submitting. You should receive an immediate on-screen confirmation when your payment goes through.

5. Create an account (optional) – To unlock the full features, click “Register” to set up a free online account. This allows you to store payment methods, view bills, set notifications, and enroll in autopay.

6. Get email reminders – Don’t forget to opt into payment reminders during registration! Email or text alerts will nudge you when your bill is coming due.

Following those steps, you’re all set! CTUB also accepts payments over the phone or in person at their office. But online is the simplest and most convenient way to pay.

Tips for Managing Your Online Account

Here are some tips for getting the most out of your Charles Town Utility Board online account:

• Log in regularly to check your balance. Don’t let your account become past due.

• Update your stored payment method if your credit card expires or is lost/stolen.

• Monitor your usage tab to catch leaks early. Unusually high water bills can indicate problems.

• Review the Customer Service FAQs if you need help troubleshooting.

• Feel free to call or email CTUB’s customer support if you have any other questions.

• Update your contact information if you move. This ensures you continue receiving billing notices.

• Consider enrolling in paperless billing to reduce waste and clutter.

Staying on top of your account will avoid any payment issues or surprise fees. CTUB’s online account management tools make this easy.

eBilling and AutoPay are Game Changers

Two online account features that can really simplify bill pay are eBilling and AutoPay. Let’s look at how these work:

eBilling

• Opt out of mailed paper bills and access bills electronically instead.

• Receive email notification when new bills are ready to view.

• Login online at any time to pull up current and past bills.

• Easy to track usage history each month. No filing paper copies.

• Eco-friendly way to reduce waste and clutter.

AutoPay

• Set up recurring automatic payments from your bank account.

• Payments will debit on the due date every month, ensuring on-time payment.

• Avoid late fees, free up your schedule, and reduce stress.

• Check your account regularly to ensure payments are processing smoothly.

Between eBilling and AutoPay, you may never have to manually pay a bill again! CTUB makes going paperless such an easy and sensible option.

CTUB Online Bill Pay is Convenient and Secure

Paying bills is one of those necessary evils in life. But CTUB has modernized the process for Charles Town utility customers by offering a range of secure online payment options. Paying electronically saves time and hassle compared to traditional paper checks. And features like usage monitoring, email notifications, eBilling, and AutoPay simplify account management.

If you’re still mailing paper checks each month, we highly recommend switching to CTUB’s online bill payment system. Signing up is fast and easy. In no time, you’ll wonder how you ever lived without the convenience of paying your Charles Town water, sewer, and sanitation bills online! Simplify your life and go digital with CTUB today.