Navigating medical bills can be confusing, but paying your Bon Secours Medical Group bill doesn’t have to be. Bon Secours offers several easy ways to view your account balance and make payments online, by phone, or by mail.
In this comprehensive guide, we’ll walk through the various options to pay your Bon Secours Medical Group bill. We’ll also provide tips to understand your statement and get answers to billing questions.
Bon Secours Medical Group Billing Overview
Bon Secours Medical Group (BSMG) is part of the Bon Secours Mercy Health system providing care across Virginia, Maryland, South Carolina, Kentucky, Florida and beyond
After receiving care from a Bon Secours facility or physician, you’ll get a bill summarizing the medical services provided Depending on your insurance coverage, you may owe a balance for out-of-pocket costs like
- Copays
- Deductibles
- Coinsurance
- Non-covered services
Bon Secours offers several ways to check your account balance and make payments. You’ll typically receive a bill by mail, but can also access statements and pay online through MyChart.
Getting Answers to Billing Questions
If you have questions about your Bon Secours Medical Group statement, need to update your insurance information, or want to arrange a payment plan, contact the billing department for help:
- Call: 1-844-286-6358 (toll free)
- Email: [email protected]
- Chat online: Available Monday-Friday, 8am-5pm EST at www.bonsecours.com
The billing team can explain unclear charges, work with you on financial concerns, set up installment plans, and more. Reach out before unpaid bills are sent to collections.
How to Understand Your Bon Secours Medical Group Bill
When you receive your Bon Secours statement in the mail, review it closely. Here are key sections to understand:
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Patient information: Verify your name, account number, address, etc.
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Date of service: The date you received medical treatment. Bills may cover multiple dates.
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Description of services: A list of all services rendered, like office visits, lab tests, imaging, procedures, etc.
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Charges: The full cost of each service before insurance adjustments.
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Insurance payments: Any amounts paid by your health insurance to date.
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Adjustments/discounts: Reductions to the full charge.
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Balance due: The remaining amount you owe for out-of-pocket costs.
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Due date: The date your payment must be received to avoid late fees.
Double check that all services listed match the care you received. Contact Bon Secours billing immediately if you spot any discrepancies.
How to Pay Your Bon Secours Medical Group Bill Online
Paying your Bon Secours bill online via MyChart is the quickest way to settle your balance. Here are step-by-step instructions:
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Go to www.bonsecours.com and click on “MyChart” at the top right.
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Log into your MyChart account, either as a returning user or by creating a new account.
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On the home screen, select “Pay Bill” from the menu.
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Select the appropriate account(s) if you have bills from multiple facilities. Choose the balance(s) you wish to pay.
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Enter your credit/debit card details or log into PayPal to complete payment.
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Carefully review the payment details then submit payment. Print or save the receipt.
Payments made before 5pm EST on business days will typically process same day. The funds should deduct from your bank account within a few days.
Paying Your Bon Secours Bill by Phone
To pay your Bon Secours Medical Group bill over the phone:
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Call the automated pay-by-phone line at 1-877-920-2937.
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Follow the prompts to enter your Bon Secours account number, then select billing account you wish to pay.
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Enter your credit/debit card details or PayPal information.
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Listen to the payment summary then confirm the payment.
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Make a note of your confirmation number before hanging up.
This automated phone line is available 24/7 for fast, simple bill payment.
Paying Your Bill by Mail
If you prefer to pay your Bon Secours bill via check or money order by traditional mail, follow these steps:
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Write your Bon Secours account number on the check or money order.
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Include the payment stub from your printed statement, if available.
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Make the payment out to Bon Secours.
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Mail the payment to the address below for centralized processing:
Bon Secours
P.O. Box 11501
Richmond, VA 23230-5501
Expect mail payments to take 7-10 business days to post to your account. Pay by the due date to avoid late fees.
Setting Up Recurring Payments
For convenience, you can enroll in auto-pay through MyChart to have your Bon Secours balance paid automatically each month with a credit card. Simply:
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Log into MyChart and select “Pay Bill.”
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Choose to pay the full balance or fixed amount each month.
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Enter your credit card details under “Recurring Payments.”
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Review and submit the request.
Recurring auto-pay is an easy way to stay on top of payments. Just be sure your card doesn’t expire! You can cancel or edit auto-pay anytime through MyChart.
Financial Assistance for Bon Secours Bills
If you’re uninsured or struggling to pay your Bon Secours balance, you may qualify for financial assistance:
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Payment plans – Set up monthly installments to pay over time.
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Discounts – Reduced costs based on your financial situation.
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Charity care – 100% bill forgiveness for those under 300% of the federal poverty level.
Visit www.bonsecours.com or ask to speak with a financial counselor about bill relief options. Aid is available for those who qualify.
What Happens if You Don’t Pay Your Bon Secours Bill?
It’s important to pay your Bon Secours Medical Group bills in a timely manner. Here’s what could occur if you fail to pay:
- Late fees added to your balance
- Significant balance sent to collections agency
- Credit score damage from unpaid debts
- Potential legal action
To avoid extra fees and credit impacts, pay at least the minimum amount due each month. Set up payment plans or financial aid if needed.
Other Billing FAQs
Here are answers to some other frequently asked questions about Bon Secours Medical Group billing:
Can I get an itemized bill? Yes, you can request a detailed statement breaking down each charge.
Do you offer cash discounts? No, the full billed charge is required regardless of payment type.
Can I dispute a charge? Yes, contact billing to contest any charges you believe are incorrect.
Can I change my due date? Potentially – call billing to explain your situation and request a different due date.
What is the latest I can pay? Bills must be paid on the due date to avoid a late penalty.
Understanding Your Medical Bills
Medical billing can be complex. If you have any questions about your Bon Secours statement – don’t hesitate to reach out. The billing team is here to help you understand what you owe and arrange payment solutions that fit your budget. Paying online through MyChart is the fastest and simplest way to take care of your Bon Secours Medical Group bills.
