Paying your water bill online is a convenient option offered by the City of Antioch in California The city provides an easy-to-use online portal for residents and businesses to view their account details and make secure payments This article will explain how the Antioch online water bill pay system works, the benefits of paying online, and tips for using the portal smoothly.
Overview of Antioch’s Online Water Bill Payment
The City of Antioch utilizes a third-party system called Municipal Online Payments for their online utility billing and payment portal. Residents and business owners can visit https://antiochca.municipalonlinepayments.com/antiochca to access their account.
To get started, you’ll need your account number and the amount owed on your most recent bill First-time users will need to register for an account on the portal The registration process only takes a couple of minutes.
Once registered you can view your account details including
- Current charges
- Payment history
- Meter readings
- Notices from the city
In addition to viewing your bill, you can also make a payment. The online system accepts Visa, Mastercard and Discover. There is no fee for paying by debit or credit card.
Payments made through the online portal are posted to your account immediately. You’ll receive a confirmation email with your payment details as well.
Benefits of Paying Your Water Bill Online
Paying your City of Antioch water bill online offers several advantages:
Convenience
You can pay at any time of day or night. The online payment system is available 24/7. Payments can be made in your pajamas or on your lunch break.
Avoid Late Fees
When you enroll in autopay, your bill gets paid automatically each month. No more worrying about late fees because you forgot the due date.
Payment History
The portal stores 18 months of payment history. You can log in and view past payments and charges anytime.
Account Access
You can check your current balance and meter readings whenever you want. The portal gives you real-time access to your account details.
Paperless Billing
Go green by opting out of mailed paper bills. The city will send you email notifications when your bill is ready to view and pay online.
Tips for Using the Online Bill Pay Portal
Follow these tips for a smooth experience paying your City of Antioch water bill online:
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Have your account number ready. This 9-digit number is required to register for an online account. Find it printed on your latest paper bill.
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Bookmark the portal URL. Save the web address https://antiochca.municipalonlinepayments.com/antiochca for easy access on return visits.
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Enable autopay. Set up recurring payments from your bank account or credit card so your bill gets paid automatically each billing period.
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Update contact information. Keep your email address and phone number current so the city can reach you about any account issues.
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Check payment history. Log in periodically to view your recent charges and payments for accuracy. Report any discrepancies to the city right away.
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Pay early in the day. Online payments made Monday through Friday before 5:00 p.m. Pacific Time are posted same-day. Weekend payments may take an extra day to process.
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Save payment confirmations. When you pay online, you’ll receive a confirmation email. Save these for your records as proof of payment.
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Contact customer service with questions. The utility billing department can be reached at (925) 779-6140 for account assistance.
What to Do if You Have a Past Due Balance
If your water account with the City of Antioch becomes delinquent, you will need to take additional steps beyond making an online payment.
According to the municipal code, accounts 30 days or more past due are subject to a 5% late penalty fee.
For severely delinquent accounts, water service may be suspended. Important: If your service is discontinued, online payments will NOT restore your water service.
To reactivate suspended water service, you must contact the billing department directly at (925) 779-6140. Payment will need to be made in person or over the phone using guaranteed funds. An additional deposit and same-day turn on fees will apply.
Do not ignore past due notices from the city. Call right away if you are struggling to pay your bill to discuss extended payment plan options before service interruption occurs.
Getting Further Assistance with Your Water Account
For additional questions about your City of Antioch water service and billing account, refer to the following resources:
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Water Services Page: Details about starting/stopping service, billing rates, and conservation are on the city’s website at https://www.antiochca.gov/finance-department/water/
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Customer Service: Call the water billing department at (925) 779-6140 Monday-Friday from 8am to 5pm.
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In-person: Visit the utility billing desk at City Hall, 200 H Street, Antioch CA 94509. Office hours are Monday-Friday 8am-5pm.
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After hours: For urgent water-related issues nights and weekends, call the Antioch Police non-emergency line at (925) 778-2441.
Paying your water bill online to the City of Antioch is fast and easy. The online portal provides secure access to view charges, make payments, and monitor your account anytime. Just be sure to address any past due balances promptly by contacting the billing department directly for assistance. With a few simple clicks, you can take care of your water bill quickly online and avoid late fees.
Pay Water and Sewer bills online
How can I pay my water bill in Antioch CA?
Residents in the City of Antioch, CA can pay their water & sewer bills online using this service. To use this service, you will need to register an account with the provider. The City of Antioch needs to receive payments on or before the due date to avoid a late fee.
How do I contact Antioch water service?
Please email service@antiochca if you have any questions about billing, payment plans, or would like to change your billing address. gov or call (925) 779-7060. You are responsible for all fees until you put in writing to the City of Antioch that you want to stop your water service.
What does Antioch City Water Department do?
Water for Antioch, California comes from surface water in the Sacramento-San Joaquin Delta. Regular testing and improvements make sure the water is safe to drink. The Antioch City Water Department, located in Antioch, California, provides water services to the city’s residents.
How do I create a city of Antioch water account?
If you already have an account, you just need to login to the City of Antioch Water site. City of Antioch Water accepts credit cards, debit, and direct deposit. Click here to login. Want to make a new account? You can do that on the website for the City of Antioch Water.
Can Antioch city pump water from San Joaquin River?
The city can also get water from the San Joaquin River or buy it from CCWD after it has been treated. The Safe Drinking Water Act tells the EPA that the Antioch City Water Department has to check the quality of the water in the area once a year and send out a Consumer Confidence Water Quality Report.
How do I pay my water bill automatically?
Have you monthly water bill automatically paid from your checking account. Make a one-time payment or have your monthly bill automatically paid from your credit card. Call service@antiochca to talk to customer service about billing, making payment plans, or changing your billing address. gov or call (925) 779-7060.
