Paying your phone, internet, or cable TV bill should be simple and straightforward. Alma Telephone Company offers a convenient online bill payment system called SmartHub that makes paying your bill easy and fast. In this comprehensive guide, we’ll explain how to use SmartHub to view and pay your Alma Telephone Company bill online.
Overview of Alma Telephone Company SmartHub
Alma Telephone Company SmartHub is an online account management and bill pay system. With SmartHub you can:
- View and pay your current bill online
- Set up recurring auto-pay
- Review previous bills and payment history
- Update account and contact information
- Report service issues and make requests
- And more!
SmartHub provides a simple yet powerful portal to manage your Alma Telephone Company services and billing all in one place.
Getting Started with SmartHub
To get started with SmartHub, you’ll first need to create an account. Here are the steps:
Visit the SmartHub Website
Go to the Alma Telephone Company SmartHub website at
This is the main login page for SmartHub.
Click “New User”
On the SmartHub login page, click on “New User” below the login fields.
Enter Your Account Number
You’ll be prompted to enter your Alma Telephone Company account number. Enter your full account number and click “Continue”.
Verify Your Identity
To confirm your identity, you’ll need to enter your account phone number or email on file. Click “Continue” once entered.
Create Username and Password
Next, create your unique SmartHub username and password. Make sure to use a strong password for security.
Accept Terms and Conditions
Review and accept the SmartHub terms and conditions. Then click “Create Account”.
Your new SmartHub account will be created! You can now login with your new credentials.
Paying Your Bill Through SmartHub
Once logged into your SmartHub account, here is the process to view and pay your Alma Telephone Company bill:
Navigate to Billing & Payments
Click on the “Billing & Payments” menu option to view your bills.
View Current Bill
You will see your current outstanding bill with the due date and total amount due. Click on it to view full details.
Review Bill Details
The bill details page shows your previous balance, new activity, amount due, due date, and payment history for the current billing period. Review this information to understand what services you are being billed for.
Select Payment Type
At the bottom, select how you want to pay your bill – credit/debit card or electronic funds transfer (EFT) from your bank account.
Enter Payment Info
If paying by card, enter your card details. For EFT, enter your bank routing and account numbers.
Submit Payment
Double check that the payment amount covers your full bill. Then click “Submit Payment” to process and pay your bill.
That’s it! Your Alma Telephone Company bill is now paid conveniently online using SmartHub.
SmartHub Account Management Features
In addition to paying your bill, SmartHub provides many other useful account management features:
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View previous bills – Access up to 12 months of past bills to review details and statements.
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Set up AutoPay – Schedule recurring automatic payments from a credit/debit card or bank account.
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Store payment methods – Safely store preferred credit/debit cards or bank accounts for easier future payments.
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Paperless billing – Opt into paperless billing to receive bills electronically vs paper statements.
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Account profile – Update account name, phone number, email, mailing address and other profile details.
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Notifications – Set up email or text alerts for order confirmations, payments, past due notices, etc.
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Service management – Report service issues, make requests for new services, and submit questions.
Take advantage of all these great features to simplify managing your Alma Telephone Company services.
Benefits of Paying Your Bill Online
Paying your Alma Telephone Company bill online through SmartHub provides many benefits:
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Convenience – Pay anywhere, anytime online or via mobile app. Avoid mailing checks or visiting an office.
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Payment flexibility – Use a variety of payment methods like credit/debit cards, bank accounts, PayPal, etc.
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Payment history – Review past bills and payment dates and amounts all in one place.
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Paperless billing – Go green with electronic billing and avoid clutter from paper statements.
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Account management – Manage your full account and services through one easy online portal.
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Better cash flow – Set payment due dates to align with your pay schedule.
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No late fees – Pay on time and avoid late charges when you receive bill alerts.
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Enhanced security – Your information is safe and payments are processed on secure servers.
Paying online with SmartHub makes managing your monthly bill simpler and more convenient.
Paying Your Bill Without Logging In
Don’t want to set up a full SmartHub account? Alma Telephone Company offers a guest pay option to quickly pay your bill without logging in or setting up an account.
On the main SmartHub login page, click on the “Pay As Guest” link. You can then make a one-time bill payment by entering just your account number, name, and contact details.
While you won’t have access to the full account management capabilities, guest pay allows you to quickly pay an outstanding bill online without logging in.
Paying by Phone
If you prefer to speak to someone directly to pay your bill, Alma Telephone Company offers pay-by-phone options:
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24/7 Automated Payments – Call toll-free 1-855-939-3704 to pay your bill via automated phone system.
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Assisted Support – Call 1-877-217-2842 during business hours for help from a customer service representative.
When paying by phone, you’ll need your account number and payment details like card number or bank account info ready.
Setting Up Recurring AutoPay
One of the most convenient features of SmartHub is the ability to set up automatic recurring payments. With auto-pay your bill is paid on time each month automatically.
To set up recurring auto-payments in SmartHub:
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Login to your SmartHub account.
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Click on Billing & Payments → AutoPay Program.
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Select if you want payments on your bill’s due date or a set date.
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Enter the payment method you want to use.
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Review and submit the auto-pay request.
Once enrolled, Alma Telephone Company will automatically charge your selected card or bank account to pay your bill on the scheduled date each month. You’ll receive an email confirming the payment. It’s one less bill to worry about!
Getting Account Support
If you ever have questions about your account or bill, Alma Telephone Company offers several ways to get help:
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SmartHub Support – Submit support questions and messages directly through SmartHub.
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Live Chat – Chat with an agent in real-time on the SmartHub website.
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Email – Reach out to support staff at [email protected].
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Phone – Call 1-877-217-2842 to speak with a customer service representative.
The friendly Alma Telephone Company customer support team is available to answer any questions and provide billing and account help when needed.
Avoiding Late Fees and Disconnection
It’s important to always pay your Alma Telephone Company bill in full and on time each month. This avoids late fees or potential disconnection of services for non-payment.
Follow these tips to avoid late fees:
- Enroll in autopay or set calendar reminders for bill due dates.
- Pay a few days early to account for processing time.
- Contact Alma Telephone Company immediately if you anticipate issues paying on time.
- Set up text and email alerts through SmartHub for your bill and due dates.
- Review billing history so you know what to expect each month.
Staying current on your bill ensures you keep connected telephone, internet, TV, and other critical services.
Changing Your Bill Due Date
If your current bill due date doesn’t align well with your pay schedule, you may be able to change it through SmartHub.
To request a new due date:
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Login and click on “Bill & Payments”
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Click “Request New Due Date”
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Choose your preferred new due date.
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Submit the request.
If approved, your new due date will take effect within 1-2 billing periods. This can help align your bill payment timing and due dates.
Closing Your Account
If you are moving
