How to Pay Your San Antonio Water System Bill: A Comprehensive Guide

Paying your water bill on time is an important responsibility as a customer of the San Antonio Water System (SAWS) This article will provide a comprehensive guide on the various ways you can pay your SAWS bill, as well as tips for understanding your bill and setting up automatic payments.

Overview of SAWS

SAWS is the largest water and sewer utility in Texas, providing services to over 1.5 million people in Bexar, Atascosa, Medina and Comal counties. The utility is responsible for treating and delivering drinking water from the Edwards Aquifer, as well as managing wastewater treatment.

As a SAWS customer, you receive monthly bills for your water and sewer usage. It’s important to pay these bills on time to avoid late fees or service disruption. SAWS offers various payment options to make it easy and convenient to pay your bill.

Ways to Pay Your SAWS Bill

There are several ways you can pay your SAWS bill each month:

Pay Online

The easiest way to pay is through SAWS’ online self-service portal called My Account. You can view and pay bills, set up automatic payments and more.

To pay online with a debit/credit card you can use SAWS’ third-party processor KUBRA. KUBRA accepts Visa, MasterCard Discover and American Express, and a convenience fee applies.

Automatic Direct Debit

You can enroll in automatic direct debit to have your SAWS bill paid directly from your bank account each month This convenient option is free You can enroll through your My Account portal or by submitting a paper application.

Pay In-Person

You can pay your bill in-person at one of SAWS’ two Customer Service Centers. They accept cash, checks, money orders or debit/credit cards. You can also pay at partner pay agencies around San Antonio.

Pay by Phone

Call 210-704-SAWS (7297) to pay over the phone using a debit/credit card or check. KUBRA processes these payments for a fee.

Pay by Mail

You can mail in a check or money order using the return envelope provided with your paper bill. Send payments to:

San Antonio Water System
P.O. Box 650989
Dallas, TX 75265-0989

Be sure to allow enough time for mailed payments to reach SAWS by your due date.

Tips for Understanding Your Bill

Reviewing your SAWS bill closely each month can help you understand your charges and watch for any spikes in usage. Here are some tips:

• Check the meter read dates – Are they consistent month-to-month? A big jump in days could signal a leak.

• Review water usage history – Compare your usage over the last 13 months to catch inconsistencies.

• Check for rate changes – Rates are updated annually on January 1.

• Verify account & service address – Make sure all details are correct.

• Look for notification flags – These indicate important account notices.

Don’t hesitate to contact SAWS customer service if you have any questions about charges or policy changes.

Setting Up Automatic Payments

Enrolling in automatic payments through SAWS can make bill payment a breeze. Here’s how to do it:

• Log into your My Account portal online or complete a paper application.

• Enter your bank account information for payments to be debited directly.

• Pick a debit date at least 10 days after your bill generation date.

• Confirm the enrollment in your My Account portal or watch for a confirmation letter.

SAWS will continue sending paper or electronic bills for your records, but payments will happen automatically on the date you selected. Keep an eye on your account to make sure payments go through as expected.

Avoid Late Fees and Service Disruption

If you miss a SAWS bill payment, you may face:

• A 10% late fee on unpaid balances

• Water service restriction after 30 days past due

• Possible disconnection after 60+ days past due

• Additional fees for reconnection

Avoid these by paying on time, enrolling in automatic payments, or contacting SAWS immediately if you anticipate difficulty paying a bill. They offer payment plans and assistance programs to customers in need.

Contact SAWS Customer Service

If you have any questions or concerns about your SAWS bill payment, customer service can help:

• Call 210-704-SAWS (7297)

• Visit a SAWS Customer Service Center

• Email or chat through their website

• Submit inquiry through your My Account portal

SAWS provides extensive resources to make bill payment easy. Stay on top of your account, and don’t hesitate to contact them so you can pay your bill on time each month.