Interviewing at C.H. Robinson can be an exciting yet nerve-wracking experience As one of the largest third-party logistics companies in North America, C.H Robinson offers tremendous opportunities for growth and development. However, the interview process aims to select only the best candidates who demonstrate strong problem-solving skills, leadership abilities, and a passion for logistics.
To help you prepare for the C.H. Robinson interviews, here are some of the most commonly asked questions and tips to help you craft winning answers:
Why Do You Want to Work for C.H. Robinson?
CH Robinson seeks candidates who are genuinely passionate about the company, so make sure you’ve done your research beforehand. Some points you can mention are
- C.H. Robinson’s position as an industry leader in logistics and supply chain management
- The company’s emphasis on promoting from within and providing development opportunities
- C.H. Robinson’s reputation for having a collaborative, team-oriented work culture
- How you align with the company’s core values of relationships, expertise, and accountability
Conclude by relating your background and skills to the specific role you’re applying for and express enthusiasm about how you can contribute to C.H. Robinson’s continued success.
How Does Your Previous Experience Relate to This Role?
C.H. Robinson wants to know you have the right foundation to take on the responsibilities of the job. Pick out 1-2 relevant experiences from your resume and explain how they’ve prepared you. For customer service roles, highlight examples of building relationships, resolving issues, and delivering excellent service. For sales roles, discuss how you’ve consistently met/exceeded targets.
Emphasize skills like communication, organization, attention to detail, and problem-solving. Draw parallels between your accomplishments and abilities and what the C.H. Robinson role demands. Focus on how you can apply your existing skills rather than what you’ll have to learn.
How Do You Handle a Difficult Customer?
C.H. Robinson deals with all sorts of demanding customers and clients, so they need people who can maintain composure and resolve issues. When answering, pick an example of a time you turned an upset customer into a satisfied one. Describe the situation briefly, your actions, and the result.
Emphasize listening first to understand the customer’s needs, working collaboratively to solve the issue, following up to ensure satisfaction, and documenting the interaction. Maintaining a positive tone and focusing on the customer experience are key. The example should demonstrate patience, empathy and your commitment to the highest quality service.
Why Are You Looking to Leave Your Current Job?
This question aims to uncover what motivates you and potential red flags about your fit or work ethic. Avoid badmouthing your current employer or making it seem like you’re just looking for more money. Instead, mention positive reasons like seeking greater challenges, opportunities to keep developing your skills, or wanting to work for an industry leader like C.H. Robinson.
If your reason for leaving involves circumstances out of your control (layoffs, closure etc.), keep the explanation brief. Shift the focus to why you’re excited to join C.H. Robinson and how it’s the right next step for advancing your career.
Why Do You Feel You Are a Good Fit for This Position?
This question allows you to connect the dots on why you’re the ideal candidate. Summarize 2-3 key qualifications highlighted on your resume that make you stand out, such as specific skills, achievements, awards or strengths. Explain how each one applies directly to the C.H. Robinson role and supports your ability to excel.
Back up your statements with specific examples or metrics. For instance, if you tout your customer service skills say, “In my last role, I consistently scored over 95% on customer satisfaction surveys thanks to my ability to resolve complaints and provide personalized service”. Make a strong case for why hiring you would benefit C.H. Robinson.
What Are Your Salary Expectations?
C.H. Robinson wants to know you’ve done homework on typical pay scales for the role so your expectations are reasonable. If asked for a number, give a range based on your research of average salaries. Say you’re flexible on compensation depending on the overall opportunity.
If not asked for a figure, defer by saying you’re open to discussing salary later once you’ve learned more about the position’s specific requirements and your potential fit. The interview is focused on assessing mutual fit; compensation can be addressed once an offer is extended.
How Do You Prioritize Work When Everything Seems Important?
Logistics roles require excellent time management abilities and the talent to switch gears amid competing demands. Describe your systems for prioritizing, whether it’s making lists, using productivity tools, or setting internal deadlines. Give examples of times you’ve successfully balanced multiple important assignments with tight turnarounds.
Share any tricks that help you stay focused and avoid procrastination. Emphasize how you always manage up and keep stakeholders updated on timelines or priority changes. Outline how you monitor workloads and when you’d escalate issues to a manager to realign priorities and ensure quality.
Where Do You See Yourself in 5 Years?
With this question, interviewers want to gauge if your aspirations align with opportunities at the company. Express your passion for logistics and eagerness to take on more responsibility over time through C.H. Robinson’s promotion paths. Talk about developing deeper expertise in areas critical to the business.
If a management role appeals to you, mention your interest in mentoring team members. Emphasize that you’re excited about the possibilities at C.H. Robinson and making a long-term impact. Focus more on the company enabling your growth versus personal accomplishments.
How Do You Handle a Heavy Workload or Tight Deadlines?
Logistics pros must operate well under pressure, so expect this behavioral interview question. Pick an example of successfully beating a tight deadline on an important project or deliverable. Describe how you approached the workload, including steps like:
- Creating an action plan and timeline
- Prioritizing what had to get done first
- Eliminating distractions and avoiding multitasking
- Asking for help when needed
- Staying calm under pressure
Emphasize work you delegated and how you motivated team members. Share any tips that help you focus and be productive. Demonstrate that you know when you’ve hit capacity and can escalate accordingly while still driving progress.
What Are Your Strengths and Weaknesses?
With this classic question, discuss strengths that align with C.H. Robinson’s needs, like relationship-building, communication, and problem-solving. Pick qualities the company values rather than technical skills. Back up claims (i.e. “I’m an excellent team player”) with real examples that showcase those abilities.
When discussing weaknesses, choose minor ones that won’t raise red flags. For example, mention you tend to get caught up in details or you have to work to not set overly ambitious deadlines. Follow up with the steps you take to manage that weakness and prevent it from impacting your job performance.
Why Should We Hire You Over Other Candidates?
This question allows you to close strong and compel the interviewer to want to hire you. Summarize 3-4 key selling points that position you as the top choice, like:
- Industry-specific experience that means you can hit the ground running
- A proven track record of success based on metrics and achievements
- Passion for the company and role
- Transferable skills and strengths tailored to the role’s requirements
- Cultural fit and work ethic aligned with C.H. Robinson’s values
Keep it concise but persuasive. You want to be memorable and give a clear picture of the unique value you’ll contribute if hired.
Ask Insightful, Researched Questions
Interviewers pay attention to the questions you ask them as well. Focus on big picture challenges C.H. Robinson is facing and how the department you’d work in contributes to strategic goals. Ask smart questions that demonstrate your industry knowledge. Inquire about possibilities for advancement and training opportunities. Avoid questions about logistics you could easily find online.
Prepare at least 5-6 thoughtful questions to choose from. Jot them down beforehand so you don’t draw a blank. This shows your engagement and preparation.
C.H. Robinson interviews allow candidates to showcase their abilities while assessing fit with the company and role. Expect questions evaluating your industry passion, customer service ethic, leadership potential, and communications skills.
Preparing responses using real examples, tying your background to C.H. Robinson’s needs, and asking strategic questions will help you stand out. With some practice and confidence in your experience, you’ll be ready to have a successful interview and launch an exciting career at one of the top third-party logistics firms.
Raul, Ocean Product Leader, Mumbai, India
- After the interview, we’ll let you know as soon as possible if we decide to hire you.
- You would have time to think about the offer, ask questions, and find out more.
- The hiring process ends with your choice, which we hope means you’ll accept the job and join the team at C H. Robinson.
- Time to celebrate!
Once you have identified the role that best suits your experience, skills, and interest, please visit jobs. chrobinson. com to apply online. The application process should take about 3 minutes.
Yes, you can apply for more than one job. Though, we recommend you identify the role that best fits your skills and abilities. You can visit our careers home page to match your LinkedIn Profile with our open jobs.
When you log in to your candidate home, you can see what jobs you have applied for and how far along your application is.
C. H. Robinson is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. Please call us at 1-877-692-4791 or email us at [email protected] if you need a reasonable accommodation during the application process. com.
We encourage you to dress in a manner that is most comfortable for you, while still maintaining professionalism. Our interview team will be focused on what you bring to the company and the position.
Yes. The safety of our employees and candidates is our top priority. Your recruiter will set up a time and date for a phone or video interview that works best for you. Your recruiter can also help you test your technology, give you tips on how to do well in a virtual interview, and make sure you are ready to do well. Thank you for your flexibility and patience. We are here to support you!.
During your interview, you can tell us about your skills, experiences, and general interest in C H. Robinson. Based on the job you are interviewing for, your recruiter will give you more information about what to expect during the experience. They will also make you aware of any pre-interview activities, assessments/scenarios, presentations, etc. that you may need to prepare for. We encourage you to reach out to your recruiter with any additional questions related to the interview process.
After you accept our offer, we will initiate a background check. All employment opportunities with C. H. Robinson are contingent upon successful completion of a background check.
Yes! We offer comprehensive benefits focused on keeping you healthy, happy, and promote work life balance. Benefits packages vary by region and may include paid time off, health, dental, and vision insurance, a 401(k) plan with a company match, an employee stock purchase plan, help with infertility, an adoption program, and more.
Yes, we do provide internal opportunities for growth. Global employees have access to Career Central which allows them to view professional development opportunities, including open positions.
EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION EMPLOYER
C. H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equal rights for everyone and love the different kinds of people who work for us, shop here, and live in our communities. We believe this increases creativity and innovation, drives business growth, and enables engaged and thriving teams. We’re committed to making sure that all of our employees feel welcome, valued, and respected in a workplace that is free of harassment and discrimination. Here, you are heard, safe and supported to be your best self.
C.H. Robinson
FAQ
Why should we hire you as a bus driver?
How does CH Robinson currently recruit new talent?
Why should we hire you?
