The Top 20 Republic Services Interview Questions To Prepare For

Getting hired at a leading company like Republic Services is no easy feat With over 18 million customers across the United States, Republic Services sets a high bar for potential candidates This makes preparing for your Republic Services interview essential.

In this article, I’ll share the top 20 most common Republic Services interview questions. I’ll provide tips and sample answers to help you put your best foot forward. With the right preparation, you can walk into your Republic Services interview with confidence.

Overview of Republic Services

Let’s start with a quick overview of Republic Services for context. Founded in 1998 and headquartered in Phoenix, Arizona Republic Services is the second largest provider of non-hazardous waste collection recycling, and disposal services in the US. They operate in 40 states and Puerto Rico.

Republic Services prides itself on safety, operational efficiency, and sustainability. They aim to provide reliable environmental services while minimizing environmental impact.

Some key facts about the company:

• Employs over 35,000 employees
• Owns 194 landfills and 197 transfer stations
• Operates over 16,000 collection trucks
• Recycles over 6 million tons of commodities annually

Now that we have background on the company, let’s look at the top interview questions and how to answer them impressively.

Top 20 Republic Services Interview Questions

1. Why do you want to work for Republic Services?

This common question tests your understanding of the company and fit for the role. They want to see if you’ve done your research about their mission and values.

Sample Answer: I’m excited to work for Republic Services because of your commitment to safety, sustainability, and customer service. Your investments in advancing recycling and waste reduction align with my personal passion for environmental protection. I’m also drawn to your focus on developing employees and providing opportunities for advancement. With my background in [relevant experience], I believe I would thrive in this role and culture.

2. What do you know about Republic Services?

With this question, interviewers want to gauge your understanding of the company’s business, reputation, and advantages in the waste management industry.

Sample Answer: Republic Services is the second largest environmental services provider in the US, serving over 18 million customers across 40 states. You have built a reputation for reliable, innovative services and utilizing technology to drive operational efficiency. For instance, your use of natural gas fuel for your fleet shows a commitment to sustainability. You also invest heavily in safety training and community engagement programs. Overall, Republic Services stands out with your focus on customers, communities, and the environment.

3. Why do you want to work in the waste management industry?

This question tests your passion and fit for the industry you’ll be entering. Show your genuine interest in the field.

Sample Answer: I’m excited to work in waste management because I’m passionate about developing solutions that benefit the environment. This industry allows me to apply my skills in a meaningful way since effective waste disposal and recycling are crucial for sustainability. I’m also drawn to the variety of challenges and problem-solving opportunities in this fast-paced industry. With my background in [relevant skills], I’m confident I can thrive and make a positive impact in waste management.

4. How does your past experience prepare you for this role?

With this question, interviewers want to understand your qualifications and relevant skills or knowledge. Highlight experiences that show you’re a strong fit.

Sample Answer: In my past roles at [Company X], I spearheaded efficiency initiatives that reduced operational costs by 10%. This directly applies to maximizing productivity and profitability at Republic Services. Additionally, I effectively led teams of 8-10 collection specialists, demonstrating my ability to manage front-line employees successfully. My background in streamlining logistics processes has equipped me with the expertise to optimize routing and fleet operations as well. I’m prepared to leverage these experiences to deliver strong results in this role.

5. What do you think are the biggest challenges facing the waste management industry today?

This question assesses your business acumen and understanding of the industry’s key issues. Focus on challenges tied to the role you’re applying for.

Sample Answer: One major challenge today is balancing profitability with sustainability. With fluctuating recyclable commodity prices, it’s become harder for waste management companies to sustain recycling programs. However, environmental standards and customer demand for ‘green’ options continue rising. Another growing issue is public opposition to new landfills and processing facilities, despite waste generation increasing. If I were in this role, I would use my skills in logistics optimization and community engagement to develop cost-effective, environmentally sound solutions.

6. How would you handle a situation where a customer complains about a missed collection?

This scenario question tests your problem-solving skills and customer service expertise. Show how you’d resolve issues promptly and professionally.

Sample Answer: First, I would apologize sincerely for the inconvenience and hear out their concerns fully. I would then investigate quickly to understand why the pickup was missed. If it was an isolated incident, I would have a truck sent to collect their waste as soon as possible. If it indicates a systemic issue, I would implement a broader solution such as adjusting pickup schedules. Throughout the process, I would provide proactive communication and follow up to ensure the customer’s satisfaction. The end goal is not only to resolve the immediate problem but also restore trust and demonstrate commitment to great service.

7. This job requires interacting with waste regularly. How do you feel about that?

Since handling waste is central to these roles, the interviewer wants to see if you’re comfortable with the nature of the work.

Sample Answer: I understand that regularly interacting with waste comes with the territory in this industry. I am fully prepared for this aspect of the job. In my previous roles, I have successfully managed waste collection responsibilities while upholding safety protocols. I always ensure I have proper protective gear and maintain good personal hygiene. While no one likes handling waste, it’s a necessary service that helps communities and the environment. I am committed to performing these tasks diligently as a waste management professional.

8. How would you promote recycling and waste reduction in the community?

This question tests your knowledge of community outreach tactics and environmental programs. Share creative ideas that are feasible.

Sample Answer: I would partner with schools and community groups to offer educational programs explaining proper recycling procedures. I would also investigate implementing a composting initiative to reduce food waste. To drive participation, I would propose creative contests and incentive programs rewarding citizens who recycle effectively. I would tap into community events as opportunities to engage residents through interactive activities. The key is combining public education, convenient recycling options, and incentives to change behaviors over the long-term.

9. If a coworker wasn’t following safety protocols, what would you do?

Since safety is paramount, interviewers want to ensure you take it seriously and can address unsafe behaviors appropriately.

Sample Answer: I would first have a direct but friendly conversation with the coworker to understand why safety protocols aren’t being followed. I would explain the importance of adhering to safety standards for everyone’s wellbeing. If it continues, I would escalate the issue to management so we can intervene with additional training and consequences if violations persist. While never comfortable, reporting unsafe behaviors quickly is critical in this industry to prevent accidents. My priority is maintaining a safe work environment for the entire team.

10. How do you stay motivated in a physically demanding job?

Waste management roles often involve intense manual labor. This question aims to gauge your work ethic, stamina, and motivation strategies.

Sample Answer: I stay motivated by focusing on the big-picture purpose of our work – providing a societal good and protecting the environment. I also set small daily goals such as completing a certain number of routes which gives me a sense of accomplishment. Maintaining a positive attitude and healthy lifestyle with proper nutrition and rest keeps my energy and drive high. And I thrive off working collaboratively with my team and keeping spirits up, even during grueling days. For me, motivation comes from within and from the team around me.

11. How would you respond if a customer became angry and difficult?

This scenario question assesses your patience, composure, and conflict resolution ability in stressful situations with customers.

Sample Answer: When interacting with an angry customer, I would first let them express their frustrations without interrupting. My tone and body language would remain calm and attentive. Once they finish, I would apologize for the situation, ask clarifying questions if needed, and explain how I plan to resolve their issue. If they remain upset, I would involve a supervisor while maintaining professionalism. My goal is diffusing their anger by validating their concerns, communicating solutions, and restoring trust through compassionate service recovery. Patience and empathy are key, even when interactions become challenging.

12. What makes you a strong fit for our fast-paced work environment?

This question allows you to sell your abilities. Highlight qualities that show you can handle the dynamic, physically intense nature of these jobs.

Sample Answer: I thrive in fast-paced environments that keep me on my toes. I have great stamina and a safety-focused, get-it-done mentality. My experience optimizing logistics processes has equipped me to readily adapt to changing priorities and still drive optimal efficiency. I’m also extremely collaborative – I work just as hard to support my team as