As an account manager, you have to impress clients on a daily basis. But you have to impress the hiring manager at the company of your dreams before you can start helping clients or making sales.
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Prepare for the interview ahead of time to improve your chances of getting the job, no matter how long you’ve been an account manager or if you have experience in the field. You’ll definitely get a few basic interview questions. But you should also be ready for a lot of questions that are specific to being an account manager. For example, you might be asked to act out how you’ll upsell a client or show them how you use a CRM to stay organized.
Interviewing for an account manager role at TEKsystems can be an exciting yet nerve-wracking experience As a leading IT staffing and services company, TEKsystems has high standards for its account managers. Coming prepared with strong answers to common interview questions is key to landing one of these coveted roles.
In this article, we’ll overview the TEKsystems account manager interview process typical interview questions asked and tips to help you craft winning responses. With some preparation and practice, you’ll be ready to put your best foot forward.
What to Expect in the TEKsystems Account Manager Interview Process
The TEKsystems account manager interview process typically consists of two or three rounds:
Initial Phone Screen
- 30 minute phone call with a TEKsystems recruiter
- Questions focused on your resume, career goals, and availability
In-Person Interview
- 1-2 hour in-person interview at a TEKsystems office
- Panel interview with sales manager and current account managers
- Behavioral questions about past sales experiences and approach
- Opportunity to ask questions about the role and company
Final Round
- Additional panel interview for finalists
- Mock sales scenarios to assess skills
- Chance to elaborate on past sales successes
The in-person interviews are crucial, so bring your A-game. The panel will want to get a sense of your sales abilities, communication skills, and culture fit. Going in armed with stories that convey your talents is key.
10 Common TEKsystems Account Manager Interview Questions and How to Nail Them
Let’s look at some of the most frequently asked interview questions for TEKsystems account managers and tips for crafting your best answers:
1. Tell me about yourself.
TEKsystems will want to get a quick yet compelling overview of your background and talents in 3-5 minutes. Focus on:
- Early career spark notes
- Sales experience highlights
- Key skills and achievements
- Why you’re passionate about this opportunity
Keep it concise, authentic, and relatable. This is your chance to hook the interviewers right off the bat.
2. Why do you want to work at TEKsystems?
To ace this:
- Show you’ve done your research on the company. Know their specialties, values, and goals.
- Share specific things that excite you about their mission and culture. Be detailed.
- Highlight aspects of the role that perfectly match your skills and interests
This shows you’re truly invested in TEKsystems specifically versus just needing a job.
3. What does excellent customer service mean to you?
With this common question, discuss:
- Importance of understanding each client’s unique needs
- Going above-and-beyond to solve problems
- Following-up diligently and providing unexpected value
- How you’ve exemplified service excellence in past roles
Use specific examples to back up your claims here.
4. How do you stay motivated when prospects continuously say no?
This is where you can demonstrate perseverance and tenacity. Discuss:
- The mindset shift of viewing “no’s” as steps toward “yes”
- How you pick yourself up after rejection and keep optimism high
- Tactics you use to analyze lost deals and improve approach
- Times you turned frustrated prospects into happy clients
Convey that you have grit and the ability to bounce back.
5. Tell me about a time you lost a sale. What could you have done differently?
Be honest – everyone loses deals sometimes. Admitting that shows humility. Discuss:
- Quickly what happened without dwelling on negatives
- Objective insights you gained on factors that influenced the loss
- How you later adapted your style or strategy based on this
- Any wins that eventually came from the lessons learned
Show that you can accept feedback without ego and evolve as a salesperson.
6. How do you identify and approach new sales prospects?
This is a chance to prove you have solid lead generation abilities. Share:
- Research tactics you use to identify prospects within target markets
- Ways you get warm introductions or referral partnerships
- The customized value proposition you bring to ideal prospects
- How you initiate contact and build quick rapport
Showcase both your strategic vision and interpersonal skills here.
7. Tell me about a time you successfully onboarded a new client.
Here, spotlight your organized approach for:
- Quickly learning about new clients’ business needs
- Determining the full range of solutions you can provide
- Aligning internal resources to deliver excellent service
- Proactively communicating and setting expectations
- How
Can You Give an Example of a Time You Contributed to a Product Upgrade, Change, or Fix Based on Client Feedback?
Account managers are a company’s eyes and ears into what clients want and need. Good account managers use what they hear from clients to give helpful feedback to their bosses or coworkers in other parts of the business.
It would be best if you could give an example of a time when you heard a customer’s complaint or feedback and shared it with someone at your company to help them make your product or service better. You can use a time when feedback wasn’t taken into account if you don’t have one of those times. But don’t badmouth your current employer during this question for not taking the feedback. Find a way to keep it positive.
Here’s how you might answer:
“One of my top clients wanted their customers to be able to schedule an appointment online. However, our current product didn’t have that feature. For this option to be available, the client had to order a separate service and add it to ours. It was messy and they had to deal with two bills and two separate account managers. I talked to my boss about it and told them that our clients needed this service and were paying someone else to do it. I knew that clients would be willing to pay more for our service if we added the ability to make appointments. It was built after about six months, and I was able to sell that client and a few others the new appointment scheduling service on top of what we already did for them. ”.
When Cold-Calling a Potential New Client, How Would You Respond to Someone Who Says That They’re Too Busy and Want You to Call Again in Six Months?
When employers ask this question, they want to find people who don’t give up at the first sign of trouble. In the sales world, there’s a saying that it takes three nos to get to a yes. Hiring managers want to know that you can get to that yes.
How would you talk to a potential customer about a service or product that the company you’re interviewing at provides? How would you try to persuade them that waiting six months could cost them money or something else that the service or product offers?
You might be asked this question in the form of a role-play, so be ready to get into character and show how good you are on the phone.
One way you could answer is:
Someone tells me they’re too busy to buy right now. I try to quickly explain how our services will save them time and money over the next six months. As their account manager, I might also be able to help them with other issues or fill in any gaps in their strategy for that time frame. ”.
ACCOUNT MANAGER INTERVIEW QUESTIONS & ANSWERS (How to PASS a Key Account Manager Interview)
FAQ
Why should we hire you as an account manager?
Why do I want to work as an account manager?
How to prepare for a tech manager interview?
