The Top Braum’s Interview Questions and How to Ace Your Interview

Getting a job at Braum’s the popular fast food chain and dairy store based in Oklahoma can be highly competitive. With over 300 locations across multiple states, they receive a high volume of applicants for their various customer service, food prep, and management roles.

If you have an interview lined up, it’s important to prepare thoroughly to stand out from the pack. In this article, I’ll share some of the most common Braum’s interview questions along with tips to nail your responses.

Whether you’re applying to be a Braum’s crew member, shift manager or any other role, this inside look at their interview process will help you put your best foot forward. Let’s dive in!

Common Interview Questions for Braum’s Crew Members

For entry-level roles like crew members and cashiers, Braum’s interviews tend to focus on assessing your customer service skills and availability. Here are some frequent questions to expect:

1. Why do you want to work at Braum’s?

With this opening question, interviewers want to gauge your interest in the company and role. Show you’ve done your research on Braum’s history and values. Share your admiration for their commitment to quality products and customer satisfaction. Explain why these align with your own priorities and passions.

For example: “I’m very impressed with Braum’s commitment to using fresh, local ingredients and providing excellent service. I love interacting with customers and enjoy food prep, so working here would allow me to combine both my interests.”

2. What hours and shifts are you available to work?

Braum’s needs people who can work very early mornings, late nights, weekends and holidays since they operate extended hours. Be prepared to discuss your schedule flexibility and any constraints you may have due to school childcare or other obligations.

For example “I’m available from 5am to 3pm on weekdays and have full availability on weekends Once the fall semester starts, I can continue working weekends but will need to reduce my weekday hours.”

3. How do you handle a dissatisfied customer?

Braum’s values customer satisfaction highly. Share an example of when you calmed an upset customer, addressed their complaint, and left them satisfied. Emphasize patience, active listening, ownership and solution-focused thinking.

For example: “I would first apologize sincerely and listen closely to understand the full context of their dissatisfaction. I would then own the issue by thanking them for bringing it to my attention and assure them I’ll do everything I can to make it right. Finally, I would explore solutions like remaking their order or offering a replacement item to turn the situation around.”

4. How do you stay energized and focused on this fast-paced job?

Working at Braum’s can be tiring with long hours. Discuss tactics you use for physical and mental stamina like healthy eating, exercising, relaxing on breaks or reminding yourself of the positive outcomes like customer smiles.

For example: “To stay energized, I make sure to eat nutritious meals before my shift and snack on fruits and veggies throughout. During short breaks, I’ll do some quick stretches or deep breathing exercises to re-center myself. Interacting with pleased customers after serving them also energizes me.”

Common Interview Questions for Braum’s Managers

For managerial roles like store managers and shift leaders, Braum’s also assesses leadership ability, problem-solving and other soft skills. Some frequent questions include:

1. How would you respond if a crew member weren’t following proper food safety protocols?

Demonstrate you hold employees accountable while also coaching them. Explain how you’d have a constructive discussion focused on finding solutions together and emphasizing food safety’s importance.

For example: “First, I would have a respectful, one-on-one conversation to understand why they are struggling with following protocols. I would then offer guidance like reviewing our safety training materials together or adjusting their workstation layout to make compliance easier. My focus would be on instilling the value of food safety standards through supportive coaching.”

2. How do you keep team morale high during stressful rush periods?

Show that you lead with empathy and care for employees’ needs. Discuss tactics like checking in with people frequently, praising good efforts, reminding them of past successes, and offering shoulder massages or encouraging words.

For example: “I start by making sure my team is well-prepared in advance with all the tools and information needed to handle rushes smoothly. During busy times, I’ll walk the floor, thank the crew for their hard work and ask how I can further support them. Celebrating wins together afterward is also a great morale booster.”

3. What performance indicators would you track for your store?

Share key metrics you would monitor like customer wait times, food safety scores, inventory waste percentages, and sales or profit goals. Discuss how you would analyze the data to identify problems and opportunities.

For example: “I would closely monitor food safety inspection scores, inventory waste, and customer satisfaction metrics like wait times and survey ratings. If waste was high, I’d dig into reasons why certain ingredients spoil quicker and adjust ordering. If satisfaction declined, I’d implement new practices like faster table bussing. Tracking metrics allows me to proactively enhance operations.”

4. How do you balance quality and speed during busy shifts?

Demonstrate good judgment in maintaining standards without unacceptable compromises. Emphasize cross-training employees for flexibility, strategic station assignments, and open communication on capacity.

For example: “It’s vital that we maintain Braum’s premium standards always, even during rushes. I would avoid overstretching staff and make sure stations are balanced based on people’s strengths. If we get backed up, I will step in to help the busiest roles. I’ll also regularly check in with the team on what support they need to deliver consistent quality and reasonable speed.”

Tips for Acing Your Braum’s Interview

Here are some top tips to stand out in your Braum’s interview:

• Research the company – Study their website and news articles to showcase your knowledge.

• Practice commonly asked questions – Rehearse responses to frequent questions ahead of time.

• Highlight customer service skills – Emphasize your passion for delighting customers.

• Discuss schedule availability – Be ready to provide details on your ideal hours.

• Ask thoughtful questions – Inquiries about training, growth opportunities, and company priorities demonstrate engagement.

• Send thank you notes – Following up afterward can leave a great final impression on the interviewers.

With the right preparation, you can impress your Braum’s interviewers and potentially land an exciting new job opportunity. Best of luck as you pursue the next steps in your career journey!

More Interview Tips

Here are some additional tips to help you have a successful job interview:

• Dress professionally – Make sure your interview outfit is clean, wrinkle-free, and appropriate for the role. Avoid casual clothes.

• Arrive early – Plan to arrive at least 10-15 minutes before your scheduled interview time to account for traffic/parking and allow yourself time to relax.

• Bring extra copies of your resume – Print out a few copies of your most updated resume to hand to each of your interviewers.

• Turn your phone off – Ensure your phone is switched to silent mode during the interview to avoid disruptive notifications.

• Make eye contact – When answering questions, maintain regular eye contact with your interviewers to cultivate trust and engagement.

• Use positive body language – Sit up straight, nod, smile, and lean in slightly to show your interest in the conversation.

• Ask for next steps – Before leaving, ask your interviewer about anticipated next steps in the hiring process. This shows eagerness.

• Get the interviewers’ contact info – Request business cards from everyone you met so you can follow up easily afterward.

With preparation and confidence, you’ll be ready to succeed in your Braum’s interview. The tips above will help you make a stellar impression and move forward in potentially launching an exciting new career with a well-respected company. Best of luck!