The Top 25 Gravity Payments Interview Questions To Prepare For

Getting hired at a fast-growing company like Gravity Payments is an exciting opportunity, but you’ll need to really stand out during the interview process. In this competitive job market, Gravity Payments receives hundreds of applicants for every open position.

To get fully prepared and confident for your upcoming Gravity Payments interview, it’s wise to spend time researching and practicing responses to their most commonly asked interview questions. Understanding the types of questions you’re likely to encounter can help you highlight your qualifications and leave a great impression on the hiring team.

In this comprehensive guide, we’ll cover the top 25 most frequently asked interview questions at Gravity Payments and provide tips and examples to ace each one.

Overview of the Gravity Payments Interview Process

The hiring process at Gravity Payments typically involves:

• Initial phone screen with a recruiter (30 min)
• Personality test
• Video interview focused on resume, experience, and motivations (45-60 min)
• For senior roles:
  • Case study analysis
  • Panel interview with multiple department heads (60-90 min)
• Follow up questions and reference checks
• Final decision often within 1 week of final interview

The interviews are described as conversational but structured around behavioral and situational questions aimed at assessing both hard and soft skills. Some tips for excelling in the Gravity Payments interviews include:

• Research the company’s mission, values, products, and news coverage
• Prepare stories and examples that highlight achievements, overcoming challenges, and dealing with conflict
• Ask thoughtful questions that show interest in the company’s future direction
• Express alignment with their culture of transparency and equity

Now let’s get into the detail on how to master the top 25 Gravity Payments interview questions

Gravity Payments Behavioral Interview Questions

1. Tell me about a time you exceed your sales goals. What strategies did you use?

Gravity Payments looks for candidates with a proven track record of success in sales. When answering this question, pick a specific example where you consistently exceeded targets over a period of time. Explain the step-by-step strategies and systems you implemented that led to your success. Quantify your results with metrics.

For example: “In my last role, I exceeded my annual sales target by 147% by optimizing my sales funnel through data analysis. I created a tracking system to identify bottlenecks and recurring customer objections. This allowed me to tailor my outreach strategy, improving my response rate by 35% and my close rate by 22%. Within the first year, I increased my conversion rate from 15% to 28%.”

2. Tell me about a time you successfully handled an unhappy customer. What was the situation and how did you resolve it?

Here they want to know how you deal with conflict and satisfy unhappy customers. Pick an example that was reasonably challenging and share the obstacles the customer faced. Explain how you listened to their concerns, expressed empathy, and presented solutions. Share the ultimate resolution and how your handling improved the customer’s view of the company.

For example: “A client was frustrated with delayed order shipments that were impacting their business. I apologized for the issues, then worked cross-functionally to identify the root causes, which were both technical glitches and supplier problems. I kept the client updated hourly as we addressed each problem. We ended up overnighting a shipment at our expense, and I followed up with a call to explain the process improvements we’d implemented to avoid similar issues going forward. The client was very appreciative of the transparency and solutions.”

3. Tell me about a time you failed and what you learned from it.

For this question, avoid examples where the failure was due to lack of effort. Instead, pick a situation where you made a mistake or encountered an unexpected obstacle. Share what went wrong, but focus most of your answer on the lessons you took away and how you grew from the experience. Demonstrate introspection and accountability.

For example: “Early in my career as a sales rep, I failed to meet my Q3 sales target by a significant margin. I realized that while I had meticulously tracked my funnel and leads, I had overlooked the importance of forging partnerships with key business leaders who could connect me with prospects. Through this experience, I learned the value of nurturing relationships long-term, not just transactionally when I needed an immediate sale. My missed target motivated me to invest more time networking within my territory, which proved invaluable.”

4. Tell me about a time you had a conflict with a coworker. How did you handle it?

With this question, the interviewers want to see that you can deal with interpersonal challenges in a professional manner. Set the context by explaining the nature of the conflict, focusing on facts over emotions. Share how you approached your coworker, listened to their perspective, and identified solutions or compromises. Emphasize resolving the conflict directly and respectfully.

For example: “When I was collaborating with a coworker on a client presentation, we had differing ideas about the direction we should take. I set up a 1-on-1 meeting and objectively explained my approach and reasoning while asking for their opinion. The discussion revealed we both had the client’s best interests in mind but were lacking visibility into each other’s workloads and constraints. We wound up merging our perspectives into a presentation that drew on both our strengths.”

Gravity Payments Situational Interview Questions

5. Your manager assigns you a project that will conflict with the team’s current priorities. How would you handle this?

This tests your judgment, communication skills, and poise under pressure. Explain how you would approach your manager calmly, gain insight into the urgency of the new project, and request a team discussion. Share ideas how you could balance priorities like postponing less critical tasks, delegating, or suggesting overtime. Express willingness to be flexible and collaborate with teammates.

For example: “I would set up a meeting with my manager to fully understand the urgency and goals of the new project. I would explain my concerns about conflicting with existing priorities and recommend we have an open discussion with the team to brainstorm solutions focused on the broader business objectives. If necessary, I would be willing to take on extra hours or delegate some of my other tasks to colleagues if they could absorb the capacity. My priority would be finding a solution that maintains delivery quality without overburdening the team.”

6. If you observed a coworker behaving unethically, how would you approach the situation?

With this question, interviewers want to assess your integrity, discretion, and ability to handle sensitive issues. Explain how you would first discretely but frankly discuss your concerns with your coworker directly, focusing on facts over speculation. Share how you would escalate to a supervisor if the behavior persisted and suggest the company’s ethics policies be reiterated. Emphasize following official protocols.

For example: “If I observed truly unethical behavior from a coworker, I would feel obligated to address it professionally. My first step would be scheduling a 1-on-1 meeting to discuss my concerns directly, keeping an open mind about intent versus misunderstandings. If the behavior persisted, I would follow the proper channels such as our employee handbook and code of conduct to report it without making accusations. My priority would be upholding ethical standards while allowing for due process.”

7. You notice the website is extremely slow during peak traffic periods. What steps would you take to investigate further and potentially resolve this issue?

This assesses your approach to investigating technical issues impacting customers. First, explain how you would replicate the issue to isolate the circumstances where it occurs. Share tools you would use like site speed tests to quantify the slowdowns. Then outline how you would narrow potential causes through technical analysis and discuss solutions like caching static content or scaling bandwidth.

For example: “I would start by replicating the website slowness during peak load times to verify the issue. I’d run diagnostics like speed tests to quantify the extent and circumstances of the slowdowns. Next I would analyze server load metrics, consulta with our hosting provider, and review our codebase to pinpoint bottlenecks. Potential solutions could include implementing a content delivery network for static assets, optimizing inefficient code, and scaling our hosting plan during peak periods. I would estimate the costs and benefits of each approach to determine an effective resolution.”

8. Your top salesperson resigned abruptly. How would you ensure continuity of the accounts they managed?

This demonstrates your capacity to deal with sudden changes. Share ideas like temporarily reassigning the accounts to someone with availability and expertise. Discuss incentives you could offer for taking on the extra workload. Highlight the importance of reviewing major deals in the pipeline and having the salesperson introduce you to key contacts for smooth handovers.

For example: “In the wake of an abrupt resignation, my priority would be ensuring continuity for the exiting salesperson’s accounts. I would identify who on my team has availability and familiarity with those accounts’ needs to determine the best temporary coverage assignments. I would offer overtime and future bonuses to incentivize taking on the extra work. Before their departure, I would have the salesperson walk me through all major deals in progress and make introductions to key client contacts to enable smooth handovers. Long-term we would need to recruit and train replacements, but these steps allow us to maintain service levels during transitions.”

Gravity Payments Technical Interview Questions