Top Elation Health Interview Questions and Answers to Help You Prepare

Elation Health is a leading health tech company focused on improving the patient experience through better communication and coordination between providers and patients. With its innovative virtual care platform, Elation is transforming healthcare delivery for major health systems across the country.

If you have an interview coming up with this fast-growing company, proper preparation will help you stand out. In this comprehensive guide, we’ll cover:

• Background on Elation Health
• Overview of the interview process
• Most frequently asked interview questions
• Detailed sample responses to help you ace your interview

Let’s get started!

About Elation Health

Founded in 2014 and headquartered in San Francisco, Elation Health aims to streamline clinical workflows and enhance patient engagement through their cloud-based platform. Their solutions enable healthcare teams to collaborate more efficiently while also improving access and communication with patients

Some key facts about the company

• Works with over 25 major health systems and 100,000 providers nationwide
• Raised over $50 million in funding to date
• Experienced high growth, doubling revenue in 2020
• Provides virtual visits, scheduling, intake, referrals, and more

Elation Health looks for candidates passionate about improving healthcare through technology. Core values include empathy, grit, speaking candidly, and taking ownership.

Elation Health Interview Process

The Elation Health interview process typically follows these stages:

1. Initial 30 minute phone screening with HR
2. Take-home skills assessment (for some roles)
3. 2-3 rounds of remote interviews via video call
   • With hiring manager and cross-functional team members
   • Mix of technical and behavioral questions
4. Final interview may be in person (post-COVID)

The interviews aim to assess both your technical abilities and cultural fit. Elation wants team players who are excited to disrupt healthcare. Show passion for their mission throughout the process.

Most Common Elation Health Interview Questions and Answers

Let’s look at some of the most frequently asked questions and tips for crafting winning responses:

1. What excites you about our mission at Elation Health?

This is your opportunity to display enthusiasm for their company and industry. Share why you’re genuinely excited to be part of improving healthcare coordination and patient experiences. Mention specific parts of their work or values that resonate with you.

Sample Response:

What really excites me about Elation Health is your focus on humanizing healthcare again – putting patients back at the center through better communication and access. I love that you’re using technology to break down silos, connect providers, and engage patients in their own care. Your rapid growth shows the immense demand for solutions like yours. I’m passionate about leveraging my background in health tech and patient advocacy to help drive your mission forward.

2. Why do you want to work at Elation Health versus another health tech company?

Demonstrate that you’ve specifically researched Elation Health and feel aligned with their approach over others. Show what sets them apart in your mind.

Sample Response:

I’m extremely excited by Elation’s collaborative clinical workflow tools and patient self-service offerings compared to other players in the space. You really understand the key pain points around fragmented systems, burnout, and poor patient access that plague healthcare. I’m impressed by your ability to boost revenue and satisfaction rates for major health networks like Stanford – proving your solutions deliver measurable impact. Your rapid growth is a testament to your stellar, empathetic leadership team. I’d be honored to join a mission-driven company like Elation that is truly at the forefront transforming care delivery.

3. How would you handle an unhappy customer or client?

This behavior-based question tests your customer service skills and problem-solving poise. Share your approach for resolving issues and retaining trust.

Sample Response:

When facing an unhappy client, I would first listen closely to understand their concerns without getting defensive. I know sometimes our users’ frustrations stem from processes we need to refine on our end. So I would apologize sincerely, then outline steps we can take to immediately resolve the issue. This might involve escalating for internal troubleshooting, extending trial periods, or providing complimentary services if needed. Rebuilding trust requires transparency. So I would follow up consistently and even seek feedback on how we can improve. My aim is to turn dissatisfied clients into raving fans by taking ownership and proactively strengthening the partnership long-term.

4. How do you stay motivated working in healthcare technology?

Convey your intrinsic passion for improving healthcare delivery through innovation. Share what energizes you in this space on a daily basis despite the challenges.

Sample Response:

What keeps me fired up working in health tech are those lightbulb moments when you see concepts translate into tools that truly enhance patient lives and provider workflows. Getting to collaborate with end-users like clinicians and patients to solve real-world problems is so rewarding. I’m constantly motivated by breakthroughs that make care more coordinated, accessible and human again. Knowing our work has compounding impact by transforming entire systems keeps me driven. My passion comes from envisioning how our solutions can tangibly help people and save lives – that purpose propels me through setbacks.

5. Can you describe a time you successfully led a cross-functional team project?

Use a specific example that conveys your leadership abilities and collaboration skills across groups like product, engineering, sales, etc.

Sample Response:

As a project manager, I led the development of a patient self-scheduling module that hinged on tight coordination between our product, engineering and implementation teams. To ensure alignment, I facilitated immersive planning sessions where we mapped requirements, assigned ownership, and addressed concerns upfront. Understanding that silos emerge easily, I proactively kept all players in the loop through status meetings, demos, and email updates. When tensions flared, I mediated compromise. The project met all deadlines and KPIs ahead of schedule. Leadership praised our teamwork. This experience demonstrated my ability to steer complex initiatives through strong communication, stakeholder engagement, and relentless prioritization.

6. How would you go about improving our product?

Demonstrate your user-focused mindset and ability to enhance products based on market gaps, customer feedback, and industry trends. Outline your process for continuously innovating.

Sample Response:

To constantly improve the product, I would leverage several strategies. First, closely monitor user feedback through rating systems, social media, and support calls to spot pain points. Second, stay on top of market trends and emerging technologies to identify feature gaps or enhancement opportunities. Third, regularly interface with customers and patients to capture ideas for optimizing workflows or engagement. Fourth, run concept sprints and ideation sessions internally to brainstorm and rapid prototype new capabilities. Fifth, develop mechanisms for all team members to contribute ideas. Finally, I would analyze feature usage data and user sentiment metrics to double down on the highest impact areas. This multi-pronged approach would ensure we deliver the maximum value.

7. Describe your experience working in an agile development environment.

Share specific examples that showcase your agile fluency – such as leading standups, prioritizing user stories, participating in sprints, and utilizing frameworks like Scrum or Kanban.

Sample Response:

I have deep expertise using agile methodologies from my work at [Company]. As a technical product manager, I facilitated scrum processes across multiple engineering squads. This involved leading standups, grooming backlogs, clarifying acceptance criteria, slicing projects into sprints, and continuously delivering incremental value. I also served as scrum master occasionally – coaching teams on agile best practices. Through 1:1s and retros, I worked to continuously improve team velocity and alignment. I brought new squads up to speed on agile by leading interactive workshops on frameworks, rituals and tools. I’m passionate about agile’s focus on collaboration, flexibility and shipping value – and love shepherding teams through that transformation.

8. How do you explain technical concepts to people without a technical background?

Proving you can break down complex topics for non-technical audiences is crucial. Share examples simplifying technology for executives, partners, investors, etc.

Sample Response:

Communicating technical concepts in plain language is an essential skill I’ve honed over my career. For example, when demonstrating new product capabilities to our CEO, I avoid jargon and draw parallels to everyday tools like social media to explain the technology simply. To convey complex architecture to our sales team, I use vivid analogies like cars on a highway versus trains on tracks. I’ve even leveraged physical props in presentations to illustrate flows. No matter the audience, I frame technology in relatable human terms aligned to what they care about – like how a feature improves a patient’s experience. This ability to “translate” complex concepts has enabled me to connect with diverse stakeholders and drive consensus.

9. Why are you interested in the position you’re applying for?

Share why the role resonates with your skills, interests, and career goals. Explain why it’s the perfect next move for you.

Sample Response:

*The [job title] role strongly appeals to me because it fully leverages my background in [X skill] while also allowing me to expand my capabilities in [Y skill] – which is a personal development goal. After speaking with [employees],