Working Solutions is a leading provider of on-demand customer service, sales, and technical support solutions With thousands of remote positions available, landing a job at Working Solutions can be a great opportunity for those seeking flexibility and work-life balance However, to stand out among the competition, you need to thoroughly prepare for the Working Solutions interview questions you’re likely to face.
In this comprehensive guide. we’ll discuss
- An overview of Working Solutions and their hiring process
- The most common interview questions asked and how to answer them
- Tips and strategies to help you ace your Working Solutions interview
About Working Solutions and Their Hiring Process
Founded in 1996, Working Solutions specializes in providing talented home-based agents to their client companies for customer sales and support needs. They are one of the largest employers of remote workers in the US with over 8000 agents across all 50 states.
The Working Solutions hiring process typically begins with completing an online application. This involves basic information, screening questions, and an assessment focused on customer service scenarios, personality, and computer skills.
If your application is selected, the next step is a phone interview with a Placement Consultant. This interview covers questions about your technical setup, work-from-home experience, communication abilities, and approach to customer service.
Some applicants may also complete a video interview, where you record responses to preset questions. This evaluates your presentation skills.
If successful so far, you will receive a conditional job offer pending background checks and equipment/system testing. The entire hiring process can be as quick as 2-3 days for some roles.
Most Common Working Solutions Interview Questions
Here are some of the most frequently asked questions during Working Solutions interviews:
1. Why do you want to work from home?
This is often the very first question. Working Solutions wants to know what draws you specifically to remote work. Focus your response on the advantages and flexibility of remote work rather than just not wanting to commute or work in an office.
Sample Answer: I am interested in remote work because of the flexibility it offers. With remote work, I can have a better work-life balance while still pursuing a fulfilling career. I also find I am more productive working from home as I can minimize distractions and focus more efficiently. Working Solutions provides great opportunities to leverage my skills in customer service or sales from the comfort of my home office.
2. What experience do you have with remote jobs or working independently?
This question aims to understand your ability to work productively with minimal supervision. Highlight any situations where you successfully worked independently or virtually with a remote team.
Sample Answer: Although this would be my first formal remote job, I have experience managing my time and work effectively without much direct supervision. During my last job, I worked on a virtual team with members across the globe. I was often assigned independent projects with deadlines I needed to meet on my own. This required discipline, effective communication skills, and the ability to stay focused. I also pick up new tools and technology quickly, which I think helps me adapt seamlessly to remote work environments.
3. How do you stay motivated and productive when working independently?
Hiring managers want to ensure you have the drive and discipline to perform consistently without office oversight. Emphasize your self-motivation along with tactics you use to minimize distractions and maintain productivity when working solo.
Sample Answer: I am a self-starter who takes responsibility for my own productivity regardless of where I’m working. For example, I create daily to-do lists to prioritize important tasks and deadlines. To minimize home distractions, I designate a specific workspace just for work. I also set work hours for myself as I find having a routine boosts my productivity. If I ever feel my motivation flagging, I re-energize by taking a quick break or going for a walk. My productivity has never suffered even when working independently, thanks to my self-discipline.
4. How would you handle an angry or dissatisfied caller?
Expect scenarios that test your patience, empathy and conflict resolution abilities. Your response will demonstrate how you de-escalate tense situations and turn dissatisfied customers around.
Sample Answer: When handling an upset caller, I listen attentively without interrupting to fully understand their concerns. I empathize with their frustration and apologize for the trouble while remaining calm and professional. If I cannot resolve the issue directly, I take responsibility to find the information or resources to satisfy them. I know staying cool under pressure and showing the customer I genuinely care about their experience makes defusing even the most difficult interactions possible.
5. Have you handled confidential information in past roles? If so, how did you ensure data security?
As you will handle sensitive customer data, interviewers want to know you grasp the importance of data security and privacy. Your response should highlight vigilance, discretion, and any protocols you have practiced to keep information secure and confidential.
Sample Answer: Yes, in previous customer service roles I routinely handled customers’ confidential personal and financial information. To keep this secure, I followed strict protocols like encrypting files, using strong unique passwords, and accessing data only on authorized devices. I understand the importance of discretion and would never share private customer details externally or access internal systems without permission. Adhering to data security best practices is critical for building trust and protecting customers.
6. Are you comfortable working a variable schedule, including nights and weekends?
Flexible scheduling is central to Working Solutions, so they want people willing to work shifts outside 9 to 5. Convey your willingness to work a variable schedule and your understanding that evenings/weekends are peak customer demand times.
Sample Answer: Absolutely. One of the key advantages I see in Working Solutions is the flexible scheduling. I understand customer needs often require variable shifts, including nights and weekends when call volumes are highest. I am fully comfortable working a flexible schedule that fits business needs. My availability is extremely open right now, so I can easily work shifts that cover peak hours.
7. What metrics or goals have you exceeded in previous roles? What strategies helped you achieve this?
With this behavioral question, interviewers are assessing goal orientation, sales capabilities, and strategic thinking. Respond with examples that highlight goal-setting, innovative thinking, and strong execution that drove measurable results.
Sample Answer: In my last customer service job, I exceeded my quarterly customer satisfaction score target by 15% through several strategies. First, I analyzed feedback surveys to pinpoint areas needing improvement and proposed changes like more email support options. I also initiated daily team huddles to motivate agents and brainstorm ways to better assist customers. Finally, I partnered with our sales team to offer current clients special loyalty promotions. My proactive approach led to significant increases in both customer satisfaction numbers and sales figures.
8. How do you stay up-to-date with product features, industry trends, and our services?
Employers want to see commitment to continuous learning. Discuss any habits or practices you have for remaining knowledgeable and current in your field, such as reading blogs, taking online courses, studying provided materials, etc.
Sample Answer: I make a habit of setting aside 30 minutes each morning to review industry news, product update emails, and our company knowledge base. This helps me stay constantly updated with the latest features, policies, and trends. Whenever there is internal training on new products or services, I ensure I complete it right away to refresh my knowledge. I also love utilizing tools like SkillsHub that provide quick learning bytes I can access whenever needed – like if a customer asks about a new feature I’m not yet familiar with. Staying current is key for me to provide accurate information and helpful service.
9. Tell me about a time you had to collaborate or resolve a conflict with a difficult team member.
This question tests your teamwork, communication, and conflict-resolution abilities – all vital for succeeding at Working Solutions. Provide an example focused on listening, finding common ground, and achieving a constructive outcome.
Sample Answer: As a project manager, I once had a team member who was negative about every strategy I proposed. Rather than get frustrated, I scheduled a 1-on-1 where we discussed our differing perspectives openly. I asked questions to understand their viewpoint and concerns. By actively listening, we found common goals like wanting what’s best for the client and the project’s success. To move forward constructively, we compromised on combining aspects of both our approaches. This collaborative conflict resolution not only improved our working relationship but also resulted in an innovative solution the client loved.
10. Where do you see your career in the next 3-5 years?
With this common closing question, interviewers want to gauge your long-term fit and growth potential within the company. Share your career aspirations and highlight how you believe Working Solutions can help you develop the right skills and experience to get there.
Sample Answer: In the next few years, I hope to take on more responsibilities in a customer education or training role, helping other reps enhance their service skills. Working Solutions seems like a great place to start by sharpening my customer support and communication abilities. I’m also interested in learning more about sales through Working Solutions’ micro-business opportunities. The mentoring and resources here can really help me achieve my long-term goal of managing a customer success team, and I’m excited about growing my career as part of the company.
Tips to Ace Your Working Solutions Interview
Here are some top tips for interview success:
I’ve passed the assessment. What comes next?
Good news! Those who meet the requirements can move on to the next step in the application process, which is the PC scan. After the scan is done, you’ll be able to see all open and “Coming Soon” contracts. You can also choose and answer the program-specific questions for the client program that interests you the most.
Random Access Memory (RAM):
- 8 GB RAM or more: Some computers may say they have 8 GB of RAM, but they may actually have less. Please contact your computer manufacturer .
- When you can, Working Solutions says to use SSDs (Solid State Drives).
At least 50 GB free space available
Minimum Optimal Screen Resolution:
- 1440 pixels by 900 pixels OR 1280 pixels by 1024 pixels: If your monitor or display doesn’t have these screen resolutions, you may have trouble with client software.
- The best screen resolution is at least 1920 pixels by 1080 pixels, which is called “Full HD.”
Step by Step Working Solutions Application | GET HIRED IMMEDIATELY
FAQ
How long does it take to hear from working solutions?
Can you give me an example of a difficult problem you solved at work?
What kind of work is working solutions?
How does working solutions work?
It was a quick and easy hiring process with a self led interview for each client you select when applicable. The working solutions platform will conduct your background check when you first register. If selected by a client of your choice, they will email you over onboarding instructions and get you enrolled in a course.
What questions are asked in a customer service interview?
The interview is usually conducted over the phone or through a video recording, where candidates answer pre-written questions. Interviewers may ask about technical setup, work-from-home experience, and customer service skills.
What is the interview process like at working solutions?
I interviewed at Working Solutions Interview process was easy. It was a video interview where the questions are already written and all you have to do is answer within 2 mn time frame. You can start over again if you don’t feel like your answer is good enough. But that’s before you submit your answer. You can retry as much as you want.
How do I get a job at working solutions?
The hiring process for Working Solutions typically begins with an online application and assessment, which includes questions related to customer service scenarios, personality, and computer skills. After passing the assessment, candidates may apply for internal opportunities and schedule an interview with a Placement Consultant.
