Knoxville Utilities Board (KUB) provides electricity, natural gas, water, and wastewater services to Knoxville and parts of surrounding counties in Tennessee. As a municipal utility owned by the City of Knoxville, KUB aims to offer reliable utilities at affordable rates to the community.
If you live in the KUB service area, you likely receive a monthly bill for one or more KUB services Paying your KUB bill on time each month ensures uninterrupted service while avoiding late fees KUB offers numerous ways to pay your bill conveniently across Knoxville.
Online Payments
The easiest way to pay your KUB bill is online through KUB’s website. You can make secure online payments using a bank account, credit card, or debit card without any fees.
KUB offers two online payment options:
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AutoPay: Set up automatic monthly payments from your bank account so your bill is always paid on time.
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SelectPay: Make one-time online payments whenever needed. Your payment is applied instantly.
When paying online, you’ll need your 10-digit KUB account number, which can be found on your monthly bill. Online payments can be made for up to $2,000 at a time.
Phone Payments
Call KUB’s automated payment system at 865-524-2911 to pay your bill over the phone. Have your KUB account number ready to input when prompted. Phone payments can be made 24/7 using a bank account, credit card, or debit card.
In-Person Payments
For those who prefer to pay their KUB bill in person, numerous payment locations are available across Knoxville, including:
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KUB Customer Service Centers – KUB has three customer service centers where you can pay your bill in person with cash, check, money order, or credit/debit card:
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West – 615 Delaware Avenue
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East – 4428 Western Avenue
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North – 2247 Winona Street
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Authorized Payment Centers – KUB has partnered with PaySite kiosks and retailers like Food City, E-Z Stop, and Quick Stop to accept in-person payments.
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KAT Transit Center – The Knoxville Area Transit bus station accepts KUB payments.
KUB’s payment locator map shows all authorized in-person payment locations in Knoxville so you can find the closest option. Payment kiosks and retail partners may charge a small service fee.
Mail Payments
You can mail your KUB payment to:
Knoxville Utilities Board
P.O. Box 59029
Knoxville, TN 37950-9017
Include your KUB account number on the check or money order. Allow 5-7 business days for mailed payments to process.
Payment Assistance Programs
If you’re having trouble paying your KUB bill, multiple utility assistance programs are available, including:
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Project Help – Provides heating assistance for qualified low-income households
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Round It Up – Rounds your bill up to the next dollar to assist with weatherization
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Budget Billing – Pay a flat monthly amount based on your usage history
Visit KUB’s Financial Assistance page to learn more about bill payment support programs. You can also call KUB Customer Service at 865-524-2911 for help.
Avoid Late Fees and Disconnection
KUB bills are due 21 days after mailing. A 5% late fee is charged if not paid on time. If your past due balance grows too high, KUB may disconnect service.
Pay your KUB bill promptly each month using one of the many available payment options in Knoxville. Online payments, phone payments, and automatic bank drafts make it easy to avoid late fees and keep your utilities connected. Locate an authorized payment center nearby if you prefer paying your KUB bill in person.
New KUB app speeds up bill paying process
FAQ
Where can I pay my KUB bill?
How do I get help with KUB in Knoxville?
Where can you pay UI bills?
How do I pay my Kub utility bill?
Billing and Payments – View and pay your KUB power, water, gas, or wastewater bill with the tap of a button, plus view past bills and payment history – Save a credit card or bank account and enroll in AutoPay to make paying your utilities bill quick and effortless Outages
What is the Knoxville Utilities Board app?
Now managing your utilities is easier than ever for KUB customers. The new Knoxville Utilities Board app is designed to provide a seamless way to handle: Billing and Payments – View and pay your KUB power, water, gas, or wastewater bill with the tap of a button, plus view past bills and payment history
How do I send a check to Knoxville Utilities Board?
Mail your check or money order payable to “Knoxville Utilities Board” to: Pay by phone using our automated system by calling: 865-524-2911 Be sure to include your account number on your check. Make a donation to Project Help to provide heating assistance to those in need. DONATE NOW
How do I buy a Kub gift card?
DONATE NOW Visit a KUB Customer Service Center to purchase a KUB gift card for someone in need. Round your bill up to the next dollar to support weatherization for low-income households. Paperless Billing is a safe and convenient way to receive and pay your bill electronically.
How do I contact Kub?
KUB provides electric, gas, water and wastewater services to more than 400,000 customers in Knoxville and parts of seven surrounding counties. For 24-hour Emergency Service, call 865-524-2911 For billing inquiries, service orders, or questions, call 865-524-2911 Monday-Friday 7 a.m.-6 p.m. TDD – 865-594-7494
Will Kub call or text me threatening to disconnect my service?
We will not call or text you threatening to disconnect your service and demand payment via MoneyPaks, Green Dot Cards, Money Grams, or other prepaid credit cards. If there are questions about your account status or if you feel you are the target of a scam, call KUB at 865-524-2911.
