What Does a Case Manager Do? (Plus 15 Types of Jobs)

Case managers can work in a variety of healthcare and social services-related fields. They help ensure that their patients and clients receive the best care possible. After earning a Bachelor of Science in Sociology with an Emphasis in Social Work, you will be able to pursue a career in this field.

A case manager organizes, facilitates and evaluates care options to best meet an individual’s mental, physical and emotional health. The case manager strives to achieve holistic client well-being by advocating for their needs, identifying providers and ensuring services are cost-effective.

What’s Case Management? An Example Video

What does a case manager do?

Case managers meet with clients, work to understand their needs and connect them to the appropriate resources. Their duties may also include helping clients make important life decisions, completing paperwork and advocating on a clients behalf. Their goal is usually to improve client self-management strategies and quality of life. These professionals often work in medical and social work settings.

15 types of case management jobs

While all case managers work to coordinate client care, their exact duties can vary greatly. Here are 15 different types of case manager jobs:

1. Hospital case manager

A hospital case manager is responsible for connecting patients with proper care while they are in the hospital. They also coordinate continued care to support patients upon discharge. This may mean arranging time at a rehabilitation center or visits from a home nurse or physical therapist. Additionally, hospital case managers keep track of client health insurance plans and coordinate the best possible care for each patient within their financial constraints. They are also responsible for communicating with the insurance provider to ensure that they approve the patients claims.

2. Home health case manager

Like a hospital case manager, a home health case manager works to coordinate patient care after with caregivers, insurance providers and health care providers. Unlike a hospital case manager, a home case manager may provide hands-on care for the patient, like giving injections or changing bandages. The duties for this role may also include creating a personalized care plan for each patient, which they then submit to the patients physician for approval. These types of case managers dont need to be nurses to perform their duties.

3. Registered nurse case manager

A registered nurse case manager coordinates every aspect of care for their patients. Also known as case management nurses, these professionals may work in or outside of the hospital, often organizing long-term care for clients after hospitalization. As trained medical professionals, registered nurse case managers can review patient charts and meet with other health care providers regarding the patients health care needs.

4. Developmental disabilities case manager

These case managers specialize in helping clients with developmental disabilities. They work to understand clients needs and connect them to recourses that can help them function at their full potential. Duties for case managers with this concentration may include helping disabled clients find appropriate employment, enrolling them in therapy and advocating on their behalf.

5. Health insurance case manager

Health insurance case managers ensure patients receive the best possible care in the most economically efficient manner possible. They communicate with other case managers, health care providers and insurance providers to compare practices and negotiate deals. They also work to foresee future patient needs and incorporate them into the health care plan.

6. Substance abuse case manager

Substance abuse case managers specialize in assisting clients through substance-related recovery. This includes assessing and monitoring the clients progress and making appropriate adjustments in their treatment plan when necessary. Case managers with this specialty may coordinate care and services for their clients across inpatient treatment centers, outpatient facilities, shelters or halfway houses.

7. Child case manager

Child case managers specialize in organizing care and counseling for children under the age of 18. Also known as adolescent case managers or pediatric case managers, they may work with a social service agency or medical facility to provide support for addiction, behavioral issues or other traumatic life events. In addition to addressing the childs physical, mental and emotional needs, the case manager often works with the childs family or school to ensure that their everyday environments encourage growth and personal well-being.

8. Academic case manager

Academic case managers are responsible for coordinating support and assistance for students who might be struggling in school due to personal obstacles. These obstacles might include emotional, mental or financial instability. For example, an academic case manager might explore emergency housing options on a students behalf, or assist in communicating with professors about student absences. By providing this avenue of support, schools are better equipped to keep students healthy, safe and academically successful.

9. Juvenile case manager

Also known as juvenile correctional treatment specialists, juvenile case managers work specifically with children under the age of 18 who have been charged with a crime. These cases may involve helping to navigate the justice system and advocating for clients in face of exploitation. Juvenile case managers can also may help shape the childs path to rehabilitation, recommending services such as counseling, mentoring and crisis intervention. These case managers often work for state and local governments.

10. Housing case manager

Housing case managers coordinate services for individuals and families experiencing housing insecurity or homelessness. This may include working with a shelter to provide job placement services, counseling or other care for clients experiencing homelessness. Alternatively, a housing case manager may provide direct outreach support to individuals experiencing homelessness to connect them with necessities like food, clothing and shelter. For clients at risk of experiencing homelessness, housing case managers may take preventative measures to assist them in retaining their housing security. For example, they might assist with an emergency housing application.

11. Mental health case manager

Mental health case managers are professionals trained to coordinate care for patients experiencing mental illness. These professionals can connect patients to mental health services, aide in crisis planning and address patient support systems. They are also responsible for coordinating with other health and insurance providers to create the optimal mental health strategy for each client.

12. Correctional case manager

A correctional case manager organizes, evaluates and implements correctional casework for incarcerated or formerly incarcerated individuals. They may investigate prison program needs to ensure that the institution is functioning well. This might involve coordinating training programs and other social services for inmate clients. Additionally, a correctional case manager might evaluate the progress of individual offenders and help create rehabilitation or release plans. For example, they might connect inmates with programs intended to transition them back into society upon release.

13. Rehabilitation case manager

A rehabilitation case manager is responsible for planning and monitoring care and compiling resources for patients who have recently received medical care and now require rehabilitation. This is a highly administrative role and involves close coordination with doctors, nurses, physical therapists and other health and rehabilitation professionals. They may also arrange for therapy, occupational therapy or family education to best support the patient.

14. Legal case manager

Administrative coordination is the main duty of a legal case manager. They may organize files, help assign cases and complete paperwork. A legal case manager might also facilitate communication between the clients, the law office and an outside party, such as a health care provider. Unlike most other case management positions, legal case managers work for law offices rather than medical or social services. They often have very little direct interaction with clients. Instead, they generally work directly with an attorney.

15. Geriatric case manager

Geriatric case managers are responsible for developing short- and long-term care plans for older patients. They often facilitate discussions with families and patients about end-of-life care. These individuals work to navigate emotional and logistical burdens for the client and family. Geriatric case managers must also facilitate communication between the client, health care provider and residential provider.


What does a case manager do on a daily basis?

Case Manager duties include assessing, planning, implementing, monitoring and evaluating actions required to meet the client’s health and human services needed. A certified Case Manager is a plus.

How hard is being a case manager?

A case manager is responsible for giving advice, handling plans for the client’s recovery, and connecting with other human service professionals to ask for further options and recommendations for the client’s concerns.

What are the 4 types of case management?

Case management requires much hard work and dedication. Case managers must be flexible and able to assimilate large amounts of information. If you enjoy helping others and finding resources to make life better for clients, you might enjoy the multifaceted work of case management.

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