I made a list of the twenty most common questions they ask to hire new employees at Wells Fargo based on my experience interviewing people for jobs there.
I also looked at a role play that the bank often uses (especially when hiring new tellers and bankers) and some of the problems you will face on the big day you interview for a job at this big bank.
Getting hired at Wells Fargo is no easy feat. With over 200,000 employees Wells Fargo receives thousands of applications for each opening. That means you need to come prepared with smart answers to common Wells Fargo interview questions if you want to stand out from the pack.
In this article, I’ll share the top 15 Wells Fargo interview questions based on my research. I’ll also provide sample answers to each question so you can craft winning responses that highlight your skills and experience.
Whether you’re interviewing for a teller, personal banker, or corporate role, these Wells Fargo interview tips will help you land the job!
Top 15 Wells Fargo Interview Questions and Answers
Here are the most common Wells Fargo interview questions along with advice for answering each one
1. Why do you want to work for Wells Fargo?
This is one of the most common interview questions you’ll face at Wells Fargo. The hiring manager wants to know that you researched the company rather than just applying for any available job.
Sample Answer I’m interested in working for Wells Fargo because of your commitment to ethics and corporate responsibility I appreciate that Wells Fargo empowers team members to do what’s right for customers, as evidenced by your Code of Ethics and Business Conduct. Your values around integrity, accountability, and diversity align with my own. I’m excited by the opportunity to build a career with an industry leader like Wells Fargo
2. What do you know about Wells Fargo?
This question tests your knowledge of the company. Be sure to do your research beforehand so you can discuss Wells Fargo’s background, services, values, and recent news.
Sample Answer: Wells Fargo is one of the world’s largest banking and financial services companies, founded over 160 years ago in 1852. You serve over 70 million customers globally through your diversified set of businesses including retail banking, credit cards, and commercial finance. Your focus on the customer is reflected in your vision to satisfy all financial needs and help them succeed financially. Recently, Wells Fargo has been focused on rebuilding trust after the 2016 scandal through new leadership, governance, and a renewed commitment to ethics.
3. Why do you want to work in banking?
With this question, show your passion for the industry and how your values align with a career in banking.
Sample Answer: I’m interested in banking because I enjoy building relationships with customers and helping them achieve their financial goals. As someone who loves managing details and numbers, I’m drawn to the analytical nature of banking. I also value the stability and training opportunities within the banking industry. Most importantly, I’m inspired by the way banks empower communities and businesses financially.
4. How would you handle an angry, upset customer?
Wells Fargo wants to see that you can maintain composure and diffuse tense situations. Share how you would apply empathy when faced with a disgruntled customer.
Sample Answer: When dealing with an upset customer, I would first listen carefully to understand their frustration. I’d empathize by saying something like “I appreciate you bringing this issue to my attention. I can understand why you’re unhappy, and I want to help resolve the situation.” I would avoid getting defensive and make solving their problem my top priority. If needed, I would involve my manager or the appropriate team to determine the right solution. Above all, I would stay calm and do everything possible to turn an unhappy customer into a satisfied one.
5. Tell me about a time you went above and beyond for a customer.
Wells Fargo prides itself on providing exceptional customer experiences. Share an example that conveys your dedication to customer service. Focus on how you identified a customer’s needs and delivered a solution.
Sample Answer: As a server, I once had a customer call the restaurant half an hour before their reservation to ask if we could prepare a special dessert for their anniversary. Even though we didn’t normally do custom orders, I could tell how important it was to them. I talked to our pastry chef, and we agreed to bake a chocolate torte with “Happy Anniversary” written in raspberry sauce. When the couple arrived, I served them the surprise dessert and they were thrilled. Going the extra mile for customers is extremely rewarding for me.
6. Describe your experience in sales.
Many Wells Fargo roles require sales skills. Discuss any retail, relationship sales, or consultative sales experience you have. Focus on skills like connecting with customers, solving problems, and meeting sales goals.
Sample Answer: As a retail sales associate at ABC Store, I developed expertise in promoting and selling products based on customers’ needs. I would greet each customer, actively listen to determine what they were looking for, and suggest options that met their needs. Using my product knowledge and passion for outstanding service, I consistently exceeded weekly sales goals by 15-20%. I look forward to leveraging my sales skills and customer focus to contribute to Wells Fargo’s continued growth.
7. How do you prioritize when juggling multiple tasks?
Multi-tasking is key in many Wells Fargo positions. Share how you stay organized when faced with competing priorities.
Sample Answer: When juggling multiple tasks, I find it helpful to make a to-do list each morning and prioritize the most time-sensitive and business-critical items. For example, anything involving a deadline or customer service would move to the top. I check in with my manager regularly to ensure we’re aligned on top priorities. Staying calm under pressure, focusing on one task at a time, and being comfortable asking for help when needed are all skills that have allowed me to effectively handle competing demands.
8. What is your greatest strength?
Pick one strength that directly relates to the Wells Fargo job and provide a specific example of how you’ve applied it. Lean into strengths like:
- Attention to detail
- Customer orientation
- Communication skills
- Integrity
Sample Answer: My greatest strength is my integrity. I believe it’s critical to do the right thing and lead by example. For example, when I noticed a reporting error at my previous company that inflated our numbers, I brought it to my manager’s attention right away even though it damaged my team’s metrics. It was important for me to be transparent. Wells Fargo’s commitment to ethics and accountability is one reason I’m so excited to work here.
9. What is your greatest weakness?
When discussing your weakness, be honest but pick something minor that won’t seriously impede your performance. Follow up with steps you’ve taken to improve.
Sample Answer: My greatest weakness used to be procrastination. I would postpone tasks and sometimes struggle to complete them on time. However, over the past year I’ve worked hard to improve my time management skills. I now set daily goals, limit distractions, and start projects right away rather than putting them off. The result is I consistently meet deadlines and produce higher quality work. I’m committed to continuous improvement and view feedback as an opportunity to grow.
10. Where do you see yourself in 5 years?
Wells Fargo wants to see you have ambition and interest in growing your career long-term. Express your desire to take on more responsibility and learn new skills.
Sample Answer: In five years, I see myself in a leadership role, managing a team of personal bankers as an assistant branch manager. I plan to leverage the comprehensive training program at Wells Fargo to deepen my product knowledge and hone my customer service skills. I’m excited by the chance to mentor junior bankers and help them develop. With my passion for the industry and eagerness to expand my capabilities, I’m confident I can build a rewarding long-term career at Wells Fargo.
11. Why should we hire you?
Summarize why you’re an ideal fit for the role. Align your skills and experience with the position’s requirements.
Sample Answer: You should hire me because my strong track record in customer service and sales makes me a great match for this personal banker role. Specifically, I have 3 years of retail banking experience where I developed expertise in sales, service, and regulations. My proven ability to generate business and deliver excellent customer experiences will enable me to make immediate contributions. I’m truly passionate about helping customers achieve financial success. Combined with my communication skills, problem-solving abilities, and integrity, I’m confident I will thrive in this role at Wells Fargo.
12. What questions do you have for me?
Always prepare thoughtful questions to ask the interviewer. This demonstrates your interest in the company and role. Focus on big picture topics like culture, leadership philosophy, new initiatives, etc.
Sample Questions to Ask:
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How would you describe the culture at Wells Fargo?
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What are the most important skills and attributes for someone to succeed in this role?
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What training programs does Wells Fargo offer to help employees develop their careers?
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What do you enjoy most about working at Wells Fargo?
13. Are you willing to work weekends and holidays?
For many Wells Fargo positions like tellers and personal bankers, weekend and holiday availability is required. Express your willingness to work a flexible schedule according to business needs.
Sample Answer: Yes, I’m
How far are you willing to travel? / What location do you prefer?
Hint: The more options you mention, the better the chances of getting a job. If you have a car, you should say it.
But I think you should also list your top choice for location to make sure you get the job there if it’s available. Also, I think you should stay away from talking about your kids or any other reason for where you want to live.
People who interview you should think of you as adaptable and willing to give up something for the Wells Fargo job.
Good Answers
I have a car, and I can work anywhere in Washington D.C. and neighboring places.
I would prefer to work in this district. However, I would not mind traveling anywhere in the range of twenty miles.
This is a great opportunity for me. I really want to work at Wells Fargo, and grow professionally with your bank. I would not mind relocating, if there wasn’t another option. However, the best location for me is definitely Denver, a place where I live right now.
It was easy so far, wasn’t it? It was easy because you saw the hints and sample answers. And I analyzed the most simple questions from the list. Let’s try to answer the following questions, without my help:
- How do you handle stress?
- What would you do if you knew someone was stealing?
- Give an example of a time when you had to deal with a rude customer and what you did to make things right.
- Give an example of a time when you went the extra mile towards customer service.
- Talk about successful sales experience.
- When you were getting ready to leave, what would you do if you were short $500?
- What would you do if a customer said you gave bad service?
- Tell me about a time when you were busy and had to decide which tasks were most important.
- When did you think it was important to follow the rules? Why was it important to follow this rule? What happened to the other rules when you did?
- Tell me about a time when you successfully met someone’s request. Tell me about the situation and the kinds of information you gathered to help solve this problem.
- This job can be repetitive. What would motivate you to do it well every day?.
- What are your salary expectations?
- Imagine that I am a customer of this bank. I came to deposit some money to my checking account. You are processing the transaction. I do not have a credit card yet. Please use this chance to sell me the newest credit card you have to offer.
- Let us say we are in a store and I am looking at some notepads. Try to sell me this simple notepad that’s sitting here on the table.
- …..
Were you able to come up with a great answer to every question Wells Fargo asks when they’re hiring people for entry-level jobs?
I hope you did well and are ready to ace your interview! But if you’re not sure, have anxiety, or want to see answers to all the questions (and practice), I can help you.
But it won’t be completely free (though nearly free ). You will have to sacrifice the wage you’ll make in your first hour or two at Wells Fargo. That’s the deal I have for you today. Are you in?.
In the eBook you will find:
- An explanation of how Wells Fargo interviews really work. You’ll get to see what goes on behind the scenes and know what the interviewers really care about.
- How to act and talk about yourself during the screening, behavioral, and role play parts of your interview.
- Before you can answer Wells Fargo’s behavioral questions, you need to learn three important rules.
- A guide on how to use your body language to show that you are the best person for the job.
- Great answers to the 20 most common technical and behavioral interview questions at Wells Fargo
- Practical example of a role-play (with excellent and in-detail solution).
- Guide on how to follow-up your interview at Wells Fargo
- and much more….
Technical information about the Wells Fargo Interview Guide:
- eBook (PDF format): You can read it on your computer, phone, or Kindle, and it’s easy to print if you want to.
- Author: Jacob Gates (former interviewer at Wells Fargo)
- Pages: 42
- First edition published in 2014, latest edition updated for 2024
- Price: $24.95, Risk free sixty days money back guarantee
- Simple checkout with PayPal, instant download
(After the payment you will be directed back to our website to download your Interview Guide. You will also get an email with a download link and instructions, just to make sure you get the eBook right away, even if the redirect doesn’t work.
If you click the “Check Out” button and don’t see a way to pay with a credit or debit card, click “Create Account with PayPal” or “Sign up.” You can use a credit or debit card to pay with PayPal, and you don’t even have to make an account. You’ll pay as a PayPal guest. ).
Being friendly isn’t really one of my strong points, and talking to people isn’t one of them either. But your guide helped me get over my interview anxiety and get ready for it, especially for the role play. They offered me a position of a teller in my second interview with Wells Fargo. Thank you Jacob!.
It is a funny feeling when other people look at you with envy. It happened to me in a group interview at Wells Fargo. Other people who were applying for the job couldn’t figure out how I had a great answer ready for every question. Apparently I was the only person in the room who had read your eBook.
When Wells Fargo asked me to come in for an interview as a finance analyst, I didn’t want to skimp on my preparation. I hired an interview coach, and bought several books from Amazon. However, only your interview guide was specific to Wells Fargo interviews, describing the nuances of their interview process. I got a job and definitely don’t regret buying the book. Thank you Jacob!.
Just like a lot of other websites, I don’t want to waste your time with long sales pages or fake 24-hour last-chance discounts.
It’s clear from the five questions at the beginning of this article that the eBook is about. You can now decide for yourself if it will help you get a job at Wells Fargo.
I sincerely believe it will. And you can read it easily in two or three hours, it’s not super long (11,500 words).
You have to decide if you want to give up the money you will make at your new job in an hour or two to make sure you get the job in the first place, or if you would rather miss this chance and risk failing the interview and not making any money.
In both cases, I wish you good luck!
What is your availability?
How to figure it out: You shouldn’t look like you’re desperate and need any job right away, nor should you look like you’re not sure if you want to work at Wells Fargo.
The best answer is to say that you are available from the 1st day of the next month. In case that you can not start so soon, you should explain why you can not.
Good Answers
I can start from the 1st July (August, September…)
I can start ASAP. I am unemployed, and though I have also other interviews scheduled, Wells Fargo is my first choice. If you offer me a job, I will accept it and won’t even go to the other interviews.
I could possibly start tomorrow, but I want to finish the project I am currently working on. It would be very unprofessional and irresponsible if I left my current job right now. I need two or three weeks to finish the work and then I can start here.
Wells Fargo Job Interview Questions and Answers
FAQ
What questions are asked at the Wells Fargo interview?
How do I ace my Wells Fargo interview?
Is Wells Fargo interview difficult?
How many rounds of interview are there in Wells Fargo?
How do I prepare for an interview at Wells Fargo?
We ask questions about specific situations, actions, and outcomes to gain a better understanding of how you manage various scenarios. Familiarize yourself with this concept to better anticipate and respond to interview questions. Research the company and job role. Thoroughly research Wells Fargo and the job role for which you are interviewing.
Why do you want to work at Wells Fargo?
Remember that having relevant work experience will put you ahead of the competition. Why do you want to work for Wells Fargo? Possible reasons to work for Wells Fargo are: Express your desire for a rewarding and dynamic career in banking with plenty of opportunities for career growth.
How do you answer a Wells Fargo interview question?
Luckily, there are several approaches you can take when answering this question. Mention any factual information about Wells Fargo to convince the interviewer that you are interested in this banking institution. You can talk about the founders, their services, assets, or even the CEO.
What should you expect from a Wells Fargo interview?
Many roles at Wells Fargo require the employee to be detail-oriented and small mistakes could have a negative impact on the team, business, and customer. The interviewer is trying to discover more about how you focus on your work, if you can avoid distractions, and how you deliver accurate and quality results.
