Getting hired as a Personal Shopper at Walmart can be a great way to start a career in retail. But first, you need to ace the interview by impressing the hiring manager with your relevant skills and experience.
In this comprehensive guide we will explore some of the most common Walmart Personal Shopper interview questions along with tips on how to prepare winning answers.
Why Personal Shoppers are Critical for Walmart
The role of a Personal Shopper has become increasingly important in retail giants like Walmart. As consumers gravitate towards more personalized and convenient shopping experiences, Personal Shoppers help bridge the gap between online and brick-and-mortar retail.
By providing tailored product recommendations and fulfilling orders accurately and efficiently, Personal Shoppers enhance the overall customer experience. This helps boost sales and build loyalty.
For Walmart, recruiting candidates with the right balance of customer service skills, work ethic and ability to perform in a fast-paced environment is key for this role. The interview aims to assess these qualities.
Most Common Walmart Personal Shopper Interview Questions
Here are some of the most frequently asked Walmart Personal Shopper interview questions:
1. Why are you interested in working as a Personal Shopper for Walmart?
This is often the opening question in an interview. It assesses your motivation for applying to this role. The interviewer wants to know what attracts you specifically to the Personal Shopper position at Walmart.
Sample Answer: I am interested in becoming a Personal Shopper at Walmart because I appreciate the level of customer interaction this role entails. I enjoy providing personalized recommendations and believe I have the product knowledge and interpersonal skills to excel in this position. Walmart’s reputation as a leader in retail also motivates me to be part of the company.
2. What do you understand to be the key responsibilities of a Walmart Personal Shopper?
This question gauges your understanding of the core duties involved in being a Personal Shopper for Walmart. The interviewer wants to see if you have thoroughly researched what the job entails.
Sample Answer: The key responsibilities of a Walmart Personal Shopper involve providing excellent customer service through timely and accurate fulfillment of orders. This includes interfacing with customers to understand their preferences, locating and picking products efficiently, packing orders carefully, and arranging delivery or in-store pickup. Maintaining up-to-date knowledge about inventory and prices is also essential. Above all, representing the Walmart brand through exceptional service is crucial.
3. How would your skills and experience make you a great Personal Shopper?
The aim here is to assess your confidence in your abilities and how well your qualifications align with the skills needed for the role. The STAR method can be helpful in structuring your response.
Sample Answer: Through my 3 years of experience as a Personal Shopper for a boutique retailer, I have honed valuable skills like customer service, communication, and organization. For instance, there was a time during the holiday season when I had to juggle 40 client orders simultaneously. By planning deliveries based on proximity and keeping customers updated on timelines, I ensured timely fulfillment of all orders. The boutique owner commended me for my composure under pressure. I am confident that experiences like these have prepared me to take on the responsibilities of a Personal Shopper at a large retail chain like Walmart.
4. How would you respond if a customer was dissatisfied with a substitution you made?
The aim here is to assess your problem-solving skills and customer service orientation. The interviewer wants to know how you would handle unhappy customers in a professional manner.
Sample Answer: In such a situation, I would first apologize sincerely to the customer and request them to explain the reason for their dissatisfaction. I’d offer a replacement or refund as a resolution. If they agree to a replacement, I would ask questions to understand their needs better and offer an alternative aligned with their preferences. Maintaining a polite, patient, and empathetic approach throughout the interaction is key. I would also take it as feedback to improve my understanding of customers’ needs.
5. Imagine you need to find an item that is out of stock. What steps would you take?
This evaluates your problem-solving abilities amid inventory issues, which are common in retail. The focus is on your process for resolving such situations efficiently.
Sample Answer: If a requested item is out of stock, the first thing I would do is double check on the store inventory system if it is available at another location or expected to be replenished shortly. If so, I would communicate this timeline to the customer and offer to hold the item when it arrives. If it is confirmed to be completely unavailable, I would apologize and suggest the closest possible alternatives based on brand, specifications, price range etc. I would also ask the customer if they would like me to order the item for home delivery when it is replenished. Throughout the process, I would keep the customer updated on the status.
6. How do you stay up-to-date on our products, pricing, and promotions?
Being aware of the latest offerings, deals, and inventory is crucial for Personal Shoppers to provide the best recommendations. This question tests your motivation to stay in the loop.
Sample Answer: I understand that Walmart frequently runs new promotions and introduces new products. To stay updated, I would proactively seek information through Daily Briefing docs, checking Walmart’s app and website regularly, and engaging with store associates. I would also leverage customer feedback and reviews on products to guide recommendations. In addition, I would take the initiative to walk the store floors frequently, observing endcaps, signage and displays for new offers.
7. Tell us about a time you had to adapt to a customer’s special request quickly. How did you handle it?
The goal is to assess your flexibility and ability to adjust your service based on diverse customer needs. Share examples that showcase your quick thinking.
Sample Answer: Recently, I had a client request a home delivery urgently for a special occasion that night. Although I had already finished picking that day’s orders, I understood the customer’s need. I promptly contacted the dispatch team, explained the urgency, and hand-delivered the order myself in order to meet the customer’s timeline, staying late after my shift. The client was very grateful, mentioning that I went above and beyond to fulfill her last-minute request. It taught me to always keep the customer’s needs first.
8. How would you promote our new private-label brand to customers?
The aim is to understand your ability to merchandise and upsell Walmart’s owned brands. Highlight strategies you would use.
Sample Answer: I would utilize my extensive product knowledge to highlight the key benefits and value proposition of Walmart’s private label brand compared to name brands. For instance, I would inform customers how the product was made exclusively for Walmart and offers great quality at an affordable price-point. I would proactively offer samples of the private label products to customers to try. During checkout, I would suggest complementing items from the private label range to encourage additional purchases. My approach would be to organically weave in mentions of the private brand while interacting with customers.
9. Tell us about a time you successfully recovered after providing sub-par service. What did you learn from it?
The goal is to assess your accountability, self-awareness, and commitment to improvement when things go wrong. Share an example that demonstrates you can own up to mistakes.
Sample Answer: Recently, I misheard a customer’s product request and picked up the wrong item. When the customer pointed out the error, I promptly apologized for the mix-up and fetched the correct item. To prevent such mistakes in the future, I started taking written notes when handling complex orders. I also decided to repeat orders back to customers to confirm details. This experience taught me the importance of active listening, organization, and double-checking work. I became more conscious of providing attentive service at all times.
10. How do you typically deal with unhappy or rude customers?
This evaluates your patience, composure, and conflict resolution skills when faced with difficult situations that require tact.
Sample Answer: When faced with an unhappy customer, I listen to them patiently and empathize with their perspective. I apologize for their poor experience and take ownership, outlining how I plan to immediately resolve the issue. I also thank them for their feedback as it will help improve our service. Remaining calm and professional in these interactions is key. My aim is to turn a negative interaction into a positive outcome by actively addressing their concerns.
7 Tips to Ace Your Walmart Personal Shopper Interview
Here are some top tips to help you have a successful Walmart Personal Shopper interview:
1. Research the role extensively – Understand the nitty-gritty like daily responsibilities, tools used, performance metrics, and challenges. This shows your commitment.
2. Review Walmart’s website and values – Familiarize yourself with the company culture and brand image. This allows you to align your answers.
3. Prepare STAR responses – Structure your answers using real examples and quantifiable outcomes. STAR (Situation, Task, Action, Result) answers can make you stand out.
4. Have questions ready – Ask
Walmart Interview Questions (With Example Answers)
Walmart is an American mega-corporation serving North America and beyond. Walmart is now one of the most common and well-known big stores in the country. It opened in 1962.
Walmart offers a huge variety of jobs to individuals of all skill sets and experience levels. Walmart often doesn’t have enough people to fill sales associate jobs, so if you apply, you should be able to get it and work a lot. However, this also means that these hours may be excessively long or busy.
If you are looking to ensure a spot on the Walmart crew, look no further. Here are some useful tips about how to apply and get chosen, as well as some common interview questions and sample answers.
- Submit an application. First, you will apply, either online or in person. After that, your application will be received, and the facilities you applied to will look over it.
- Complete the interview. You will be called in for an in-person interview if your application looks good. Staff at Walmart decide whether to respond to an application based on the role they are filling and how well the applicant fits the job.
- Pre-employment checks. As soon as the interview is over, you will either hear back with a job offer or a rejection. Pre-employment checks will come next. If you get the job, these may include a background check and a drug test.
- Orientation. The Welcome to Walmart orientation is the last step in the onboarding process. This is where you will learn more about the company and what your job entails.
Common Walmart Interview Questions and Example Answers
- Why do you want to work for Walmart? The “why do you want to work here” question is a tired one that will be asked in some way. It’s possible that you just want to make money and this is the best way for you to do that right now. Even though that’s a good answer, you might want to think of some ways you fit in with this company and this role and stress those. As an example, I’ve always liked helping people and working with them, and I know that this job at Walmart will let me do both.
- How many hours are you available to work? This is a simple but very important question. Companies like Walmart have more shifts than employees, and the person they want to hire has a lot of free time, especially during less busy times. When you say when you’re available and what else you have going on, be honest. The more open you are, the better your chances are. Example Answer: I’m available any time before 4:00 p.m. during the week because my spouse and I share parenting duties. I would also be occasionally available on weekends.
- Please tell me about a time when you provided great customer service. When applying for a job in customer service, it’s clear that you need to have great people skills. If you’ve worked in customer service before, that’s even better. Walmart has a lot of job openings for people who don’t have much or any experience. You would think of examples from past jobs, school, or even personal experiences that can help you answer the question. Example Answer: When I worked at McDonald’s before, I was known for how quickly I could deal with customer complaints. People came in angry that their drive-thru order was wrong during one of my shifts. I talked to her, told her I was sorry for what happened, and promised she that her order would be made again. She was thankful and left the establishment happy.
- How do you keep up with a lot of work while still making sure it’s done well? No matter what job you’re applying for at Walmart, there will be days when your tasks keep piling up and overlapping. The person interviewing you wants to know that you can handle the stress of the job and still do a great job. Example Answer: I like to prioritize my tasks by urgency. Customer requests are usually at the top of my list of things to do.
- Question: “Where do you see yourself in five years?” This is a bit of a trick question because when employers ask it, they want to hear that you plan to stay with the company for a long time. However, it would be good to talk about your future with the company, even if this isn’t your plan. Answer Example: If I get this job, I’d like to keep growing with this company and moving up in my career.
- What would you do if you saw a coworker stealing money from the register? This question is meant to see if you are willing to speak out when you see other employees doing things that are against the rules and bad for the company as a whole. Example Answer: I would tell my boss right away if I saw a coworker stealing money from the cash register.
- How would you deal with an angry customer? If you work in customer service, you will definitely have customers who are unhappy for a variety of reasons, some of which are more valid than others. An angry customer can be annoying, but the person asking this question wants to know that you can handle your anger and make a sincere effort to address and solve the customer’s problem. First, I would remind myself not to take their anger personally, as long as it’s not out of line with what’s going on, so I don’t get too emotional about it. Then I would work to resolve this customer’s issue quickly. To solve the problem if I can’t do it myself, I will call my boss.
- How well do you deal with stress? The job you’re applying for might be pretty hard and stressful. There are some jobs at Walmart that you won’t enjoy, and if you’re not ready for the stress, you can quickly feel worn out. Talk about some of the things you do to stay grounded at work and after work to answer this question. As an example, I’m good at dealing with stress at work because I never take on more than I can handle.
- Do you like working at the cash register or on the sales floor? Depending on the job you’re applying for, you might have to use a cash register to check customers out or stock items and keep the store aisles in order. During your interview, it can help to stress how versatile and adaptable these roles are. I like working at the cash register better, but I’m okay with either job.
- How do you feel about asking people to sign up for Walmart credit cards? If you work at Walmart, you might be asked to sell people rewards cards and other things. The person interviewing you wants to know that you are good at selling things and that you are comfortable talking to customers. It’s okay if you’ve never done this before; they’ll probably give you a script to follow. Example Answer: It’s fine for me to ask customers about Walmart credit cards and help them sign up for them.
Walmart Behavioral Interview Questions and Answers – How to Get Hired at Walmart
FAQ
What kind of questions does Walmart ask in an interview?
What does a Walmart personal shopper do?
Why do you want to work as a personal shopper?
How do I prepare for a Walmart interview?
Before your interview, it’s a good idea to research and highlight how Walmart’s mission and values align with your personal or career goals. Walmart emphasizes community, customer service, and innovation. Acknowledge Walmart’s role as a global retail leader and its impact on communities and the retail industry.
What questions will be asked in a personal shopper interview?
Questions pertaining to your knowledge of different products will be asked as well. A set of interview questions for a personal shopper position is provided here for your reference: 1. Tell me a little about yourself. I have worked as a personal shopper for 3 years, and love everything about my work.
What questions should you ask in a Walmart interview?
Walmart interview questions vary depending on the exact job, so you need to review the job description to find out what’s important for the precise role. For example, if you keep seeing the same skills and qualities listed over and over again, you can bet that the hiring manager thinks those are important.
Does Walmart do in-person interviews?
The retailer doesn’t conduct in-person interviews in most cases. Instead, it uses the virtual meet and greet. In the most basic sense, a Walmart virtual meet and greet is a phone or video interview. You’ll connect with a hiring manager to discuss your qualifications and determine if you’re a fit for the role.
