Landing a job as a pharmacy technician at Walgreens can be a highly competitive process With over 9,000 stores across all 50 states, Walgreens is one of the largest pharmacy chains in the United States As such, they can afford to be selective with their hiring process.
If you have an interview lined up for a pharmacy technician role at Walgreens congratulations! You’ve made it past the initial application screening. Now the real preparation begins.
In this article, we’ll cover the top 25 most commonly asked interview questions for Walgreens pharmacy technician candidates. Knowing what to expect and how to best respond can help give you an edge over the competition.
1. Why do you want to work as a pharmacy technician for Walgreens?
This is likely to be one of the very first questions asked. It assess your interest in both the role and the company. Walgreens wants to know what draws you specifically to their organization over other pharmacy chains.
In your response, convey your passion for patient care and community health Highlight why Walgreens’ commitment to accessible pharmacy services and quality patient experience appeals to you Share how you believe your skills make you a great fit for the technician position and culture at Walgreens.
2. What healthcare or pharmacy experience do you have?
Even if you are new to the field, discuss any healthcare-related education, clinical rotations, volunteering, or shadowing. For experienced candidates, detail your specific day-to-day responsibilities in previous pharmacy technician or related roles.
Emphasize skills like attention to detail, customer service, multitasking, and use of pharmacy management systems. Highlight how your experience makes you well-prepared for this role.
3. Why do you want to be a pharmacy technician?
Focus your response on your passion for patient care, interest in healthcare, and desire to help people effectively manage medications. Share any experiences that sparked your interest, such as job shadowing, volunteering, or personal interactions with pharmacy technicians.
Convey your commitment to patient safety, adherence to pharmacy protocols, and delivering compassionate service. Show that you see being a technician as more than just a job.
4. How do you handle difficult customers?
Discuss your empathy, patience, and conflict resolution skills. Share an example of successfully calming an anxious or angry customer. Emphasize listening, understanding perspectives, and finding mutually acceptable solutions.
Convey the ability to remain calm under pressure and treat all customers with respect, regardless of behavior. Outline the customer service skills that make you a great fit for Walgreens.
5. Are you certified as a pharmacy technician?
If certified, great! Share details like your certifying body, when you obtained certification, and if it is national or state specific. If not yet certified, briefly explain your plan and timeline for gaining certification. Many states require national certification for technicians.
Either way, reaffirm your commitment to pursuing the necessary credentials for this healthcare role and keeping skills/knowledge current through ongoing education.
6. What computer or pharmacy systems experience do you have?
Discuss specific pharmacy management software, inventory systems, insurance claims platforms, and automation tools you have used. Draw connections to systems used at Walgreens like Intercom Plus.
Highlight comfort learning new technology and the importance of accuracy when entering and managing data in these systems. Being technologically adept is key for a Walgreens technician.
7. How do you stay up to date on pharmacy laws, regulations, and protocols?
Highlight ongoing reading of pharmaceutical publications, forums, and news sites. Discuss the importance of regular training on regulatory changes and pharmacy best practices. Share how you implement updated protocols.
Convey your understanding of the technician’s role in adhering to laws and commitment to remaining current on requirements. Assure interviewers of your diligence in this regard.
8. Tell us about a time you made a mistake. How did you handle it?
Choose an example that highlights accountability, integrity, and learning from errors. Explain the situation objectively, actions taken to address the immediate issue, and steps taken afterwards to prevent repeat issues.
Emphasize being transparent about the error and gaining valuable skills for the future. Conveying accountability and commitment to quality patient care is key.
9. Why should we hire you over other pharmacy technician candidates?
Focus this answer on what makes you uniquely qualified for the role. Share specific examples that highlight your strengths, values, and fit with the position. Convey passion and commitment to patient care.
Avoid criticizing other candidates and keep statements positive. Confidently summarize why you are an asset to the Walgreens team over others.
10. How do you handle pressure or stressful situations?
Share focused strategies for managing stress: communicating clearly with colleagues, taking quick breathing breaks, compartmentalizing urgent tasks, asking for assistance when needed.
Provide an example of successfully delivering quality work during a high pressure situation. Emphasize that patient care and safety are always top priorities regardless of stress levels.
11. What qualities make an exceptional pharmacy technician?
Align your response with Walgreens’ values. Highlight: attention to detail, commitment to accuracy, empathy, ethics, customer service skills, collaboration abilities, communication skills, passion for healthcare, and aptitude for multitasking.
Share how you exemplify these qualities already and your eagerness to develop them further as a Walgreens technician.
12. Why do you want to work for Walgreens rather than another pharmacy?
Show you understand Walgreens’ reputation, scope of services, and company culture. Share specific reasons why these appeal to you and align with your values and passions.
For example, discuss their accessible services, community health programs, training opportunities, work culture/environment, or core company mission. Convey why you are committed to growing with Walgreens specifically.
13. What do you think this pharmacy technician job will entail?
Demonstrate understanding of key technician duties: data entry, prescription preparation, inventory management, insurance claims, customer service, quality assurance, adherence to safety/compliance protocols, etc. You can ask the interviewer to further expand on day-to-day responsibilities.
Align your strengths and interests with the details they provide. Affirm your passion for providing compassionate care and support as part of the pharmacy team.
14. Describe your approach to customer service.
Emphasize the importance of patience, active listening, clear communication, and resolving issues. Share how you build rapport through empathy and courtesy, even during stressful interactions.
Provide examples of satisfying unhappy customers or exceeding expectations. Outline how you remain cool under pressure while also meeting individual needs. Excellent customer service is core for Walgreens.
15. How do you stay organized while multitasking in a busy pharmacy?
Discuss strategies like maintaining detailed task lists, focusing on one task at a time, asking for assistance when overwhelmed, and frequent communication with colleagues to stay coordinated.
Provide examples of smoothly managing multiple priorities in past roles. Share how you ensure nothing falls through cracks by verifying completed tasks.
16. How would you handle a customer complaining about a long wait time?
Express empathy for their frustration while explaining steps being taken to fill prescriptions promptly and accurately. Outline strategies for providing updates on wait times and setting proper expectations.
Share how you would listen attentively to fully understand if anyurgency in getting the medication exists. Highlight how you stay positive and focused on solutions to ensure good customer experiences.
17. Why should we feel comfortable entrusting you with confidential patient information?
Affirm your deep understanding of privacy laws like HIPAA and protecting sensitive data. Share training you have undertaken in this area and your strict adherence to healthcare ethics.
Provide assurances that you always verify identity and authorization before releasing information. Discuss your dedication to honoring patients’ trust in you to maintain confidentiality at all times.
18. What qualities do you believe are important as a pharmacy technician?
Highlight accuracy, organization, accountability, communication skills, customer service, positivity, teamwork, ethics, compliance, and technology skills. Share how you exemplify these qualities already and your commitment to cultivating them further through Walgreens training.
Align your values and strengths with the technician role. Convey your dedication to upholding the highest patient care and pharmacy practice standards.
19. How do you stay motivated in a fast-paced pharmacy environment?
Discuss deriving internal motivation from making a positive impact on patients’ lives and health outcomes. Share external motivation from excellent colleagues, continuous learning opportunities, and growth potential within Walgreens.
Provide examples of maintaining positivity and focus during high stress situations. Convey passion for healthcare and delivering quality pharmacy services.
20. Describe your approach to working on a team.
Discuss commitment to open communication, supporting colleagues, pulling your weight, and maintaining positivity. Share how you build trusting relationships and promote team success through collaboration.
Provide examples of resolving conflicts and helping motivate coworkers. Outline how you regularly recognize others’ contributions. Emphasize being a team player.
21. How
Walgreens Interview Questions with Answer Examples
FAQ
What is your weakness in a pharmacy technician interview?
How long does a Walgreens interview last?
What are the best Walgreens interview questions & answers?
Here’s a look at our top three Walgreens interview questions and answers. 1. If you saw a cashier was struggling with a long line but you weren’t authorized to open up another register, what would you do to help? Any store can experience an unexpected rush, including Walgreens.
What does a pharmacy technician do at Walgreens?
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you’ll be front and center – interacting with our customers and developing strong patient relationships.
Is Walgreens a good place to work?
When you’re looking for a new job, neighborhood staples like the Walgreens pharmacy and drug store can be a great choice. Plus, with over 225,000 employees, the company is a major employer. Still, you want to make sure you’re ready to nail the Walgreens interview questions, ensuring you can stand out from the competition when you apply.
Does Walgreens recertify pharmacy technicians?
Successfully passing the Walgreens pretest. Certified Pharmacy Technicians (CPhTs) are required to re-certify every two years to maintain their certification. Pharmacy techs stay up-to-date through the completion of 20 hours of Continuing Education (CE). Recertification fees will be paid for by Walgreens for employees in eligible position titles.
