If you’re looking for a job, you might have sensed that it seems to be taking longer to snag an offer than in the past. This is because the hiring process is intensive. Learn about the different stages of the hiring process, including interviews and pre-employment tests, and get hired by Vans.
Always tailor your résumé and cover letter to the job for which you are applying. Work in any keywords you find into your résumé. Be sure that your résumé is no longer than one or two pages and that you include a professional summary that is relevant to the job you are applying for.
Prior to your in-person interview at Vans, you may have a phone interview. During the phone interview you will be asked questions about your availability and experience. You will then be invited to a face-to-face interview. At this interview, you will be asked questions such as “Why do you want to work here?”, “What is your greatest strength and greatest weakness?”, and “What challenges have you overcome at work?”. Practice answering these basic questions to come to your interview ready.
- my why, and reasoning for wanting to join their team. Shared on September 2, 2020 – Sales Associate – Towson, MD.
- What is the difference between selling and service? Shared on April 25, 2019.
- About past job experience, skill set, company knowledge.
Meet Olalla, Sales Associate Vans
2 . Tell me about a time when you’ve resolved a problem for a frustrated customer
Customers are the lifeblood of any business. How you handle a disgruntled customer can make the difference between closing a sale and failing to do so. It takes good people skills to handle such situations, and this question is a good opportunity to demonstrate your people skills.
- How did you feel?
- How did you want to be treated?
- How would the situation ideally be resolved?
- If it were you on the serving side of the table, what would you do differently? Have you had such experiences in the past where you helped a frustrated customer?
- What was the critical factor in a successful resolution of the situation?
Try to define your principles or approach. For example, I know that people tend to be frustrated when they feel neglected and unimportant. Whenever possible, I try to meet in person and establish face-to-face contact with someone who feels disgruntled, so that I can fully focus on the situation. (And believe me, checking your phone while speaking with such a customer is definitely NOT a good idea). Of course, this may not always be possible in your line of business or profession, but I guess you see what I mean – showing full attention greatly improves your chances of mitigating the situation.
A disgruntled customer generally just needs someone to listen to them.
The three Aâs of customer service can help diffuse the difficult situation:
Add the extra âAâ – Ask for the customers contact information so you can update them on any progress on their issue.
This question is asked 2.6x more frequently at Vans than at other companies.
Take a quick quiz and check if youâre ready to answer this question at your next job interview:
Customers are often frustrated by what they perceive as poor service especially when they are on the phone. Which one of the following answers do you consider to be good customer service?
APlacing the customer on hold for too long
BPaying close attention to the customerâs complaint in an attempt to solve their problem
CAsking the customer to repeat their complaint many times
DFailing to empathize with their problem
EDirecting the customer to your website instead of resolving the issue yourself
13 . Describe a time you went above and beyond for a customer
This question lets the interviewer know how well you think on your feet and how great your customer service skills are.
- What are their standards for treating customers?
- What complaints have you seen that can give you a hint of some of the challenges associated with customer service?
Showing you have compassion and empathy for customers is always an excellent way to answer the question. However, always remember to frame your answers in terms of how the company addresses these issues.
This question is asked 30% more frequently at Vans than at other companies.
11 . Tell me about your work experience. What was the most interesting?
This question lets an interviewer gauge what makes you tick and whether the job you are applying for corresponds with your areas of excitement and enthusiasm. Such a fit will earn you important points for being a viable candidate.
Do not start your answer with “as you can see from my resume,” even if you have listed those skills and qualities.
Instead, tell a story showing that you can solve problems similar to their current challenges and that you are enthusiastic about this.
You can best do this through constant practice of your STARs.
This question is asked 83% more frequently at Vans than at other companies.
Do vans employees get free shoes?
What do you wear to a Vans interview?
What are the 10 most common interview questions and answers for retail?
- Have you worked in retail before? …
- Why do you want to work here? …
- What does good customer service mean to you? …
- Do you work well with other people? …
- How long do you intend to stay in retail as a career? …
- How would you handle a difficult customer? …
- Do you work well in a busy environment?
What to expect working at Vans?
It’s a good first job for any college student that needs a couple of hours. They have a good discount for employees, and you don’t typically run into angry customers. It’s also a fun work environment for the most part.