The idea for Urban Outfitters Inc. came from a class project on entrepreneurship at the University of Pennsylvania in 1970. Urban Outfitters has grown from that project by Richard Hayne, Judy Wicks, and Scott Belair to having 248 stores all over the world.
Originally named Free People, Dick Hayne changed the store name to Urban Outfitters after opening the second storefront. The brand generated $3. 9 billion USD in 2019 and is widely popular amongst teenage and young adult customers.
If you’ve applied for a job at Urban Outfitters or just want to know more about the jobs they offer, This article will explain how to get hired at Urban Outfitters, what kinds of questions you might be asked, and how long the whole process should take. Let’s jump in!.
If you have an Urban Outfitters interview coming up, congratulations! Landing an interview means your application stood out. Now you just need to nail the interview to get the job.
With Urban Outfitters being such a popular retail brand, especially among younger demographics, the competition for jobs can be stiff. Preparation is key to standing out from the pack.
This article will explain what to expect during the Urban Outfitters interview process and share strategies for wowing hiring managers. We provide the top interview questions asked for positions like sales associate, stock associate and more along with sample answers to help you practice.
Overview of the Urban Outfitters Interview Process
While specific procedures vary by location, here is a general overview of what to expect:
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Initial screening call – If your application impresses, you may receive a short 10-15 minute phone screening interview. This preliminarily assesses your customer service skills and fit.
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One-on-one interview – If you pass the phone screen, you will be invited for a 60-90 minute in-person interview. This is your main chance to showcase your qualifications and make an impression.
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Group interview – For some roles, especially sales associate, Urban Outfitters conducts group interviews. You and other candidates will be observed together in activities testing teamwork, problem-solving, and other competencies.
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Fit interview – Unconventional questions about music, fashion, lifestyle, and personality aim to gauge your cultural fit with the Urban Outfitters brand.
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Manager interviews – Additional interviews with the department manager or store manager may sometimes occur. They dive deeper into your background, skills, and management style if relevant.
Thorough preparation is vital for standing out positively at each of these interview stages. Let’s look at specific questions likely to arise.
Common Urban Outfitters Interview Questions and Answers
Questions About Fashion Interest
Urban Outfitters looks for genuine passion for fashion, music, and trends. Be ready to discuss your interests.
1 What fashion brands or trends are you particularly interested in right now?
This opens the door to talk about your fashion knowledge. Align your interests with the Urban Outfitters aesthetic.
Sample Answer: “I’m really into streetwear and athleisure looks right now. Brands like Champion and Adidas Originals have put out great casual pieces lately that catch my eye. Urban Outfitters actually carries a lot of these types of brands already. Your Nalanda pants are a perfect example of the comfy athleisure style I love.”
2. What music genres or artists are you passionate about?
Music is deeply connected to the brand’s identity. Share bands or genres you genuinely enjoy.
Sample Answer: “I’m a huge alternative and indie rock fan. Some of my favorite artists right now are Tame Impala, Arctic Monkeys, MGMT, and Yeah Yeah Yeahs. I love browsing the vinyl section at Urban Outfitters to discover new music. Having so many obscure, indie genre options fits perfectly with my tastes.”
3. Which Urban Outfitters products do you find most compelling and why?
This reveals if you’ve explored their current product catalog. Pick a few favorites.
Sample Answer: “The home decor and furniture selection really appeal to my boho style. I love the eclectic designs like the fingertip bowls or the Moroccan-style mirrors. This aesthetic fits small urban spaces like mine. Clothing-wise, I’m drawn to the dresses – the Addison midi sundress is so unique but totally wearable.”
Customer Service Related Interview Questions
Customer experience is a top priority, so expect several questions on your service skills:
4. How would you handle an unhappy customer complaining about an issue?
Retail involves frequent complaints. Share your empathy and problem-solving.
Sample Answer: “First, I would listen closely without interrupting to understand their concerns. I’d then apologize sincerely that they had a poor experience. If I couldn’t immediately resolve the issue, I would get a manager involved so we can brainstorm solutions and take ownership of the situation. Following up later shows we cared.”
5. Tell me about a time you went above and beyond to satisfy a customer.
Stories demonstrating commitment to service excellence can impress.
Sample Answer: “A customer was disappointed that a coat she wanted was out of stock in her size. She was visiting from out of town for one day only. I offered to call our other local stores to track it down. Luckily, I located one in stock and had it transferred so she could pick it up. She was thrilled that I made the extra effort.”
6. How would you interact with customers if the store wasn’t busy?
Slow periods still require engagement. Discuss your approach.
Sample Answer: “I would mix greeting and assisting any customers that come in with productively using down time. For example, I might tidy up displays, restock items, or review new inventory. If I noticed customers browsing for a while, I would approach them to see if they needed anything. Engaging positively is always a priority.”
Urban Outfitters Interview Questions About You
These personal questions aim to get a sense of you beyond just qualifications:
7. How would your friends describe you?
Share positive personality traits your friends would emphasize.
Sample Answer: “My friends would describe me as passionate. When I care about something, I get fully immersed in it. For example, planning our yearly music festival – I handled every detail because I wanted our vision to come to life. They would also say I’m adventurous and creative. I’m always the one pushing us to take risks, like backpacking Europe for the summer.”
8. What drew you to want to work for Urban Outfitters?
Show you have a genuine interest in their brand and culture.
Sample Answer: “I’m attracted to Urban Outfitters’ laidback but creative vibe that respects individuality. You don’t feel pressured to fit a certain mold. Beyond the clothes, the music selection and home decor speak to me. I also have friends who work at Urban Outfitters and love the supportive environment. Aligning with a brand I authentically admire makes me excited to work here.”
9. Where do you see yourself in 5 years?
While an entry-level role, share your bigger growth potential.
Sample Answer: “In 5 years, I see myself in a retail management position taking on more responsibility. I plan to excel in my early retail roles by absorbing as much knowledge as possible. I’d love to eventually manage a high-performing store team known for service and sales. With hard work, I could see that being a reality at Urban Outfitters someday.”
Common Urban Outfitters Sales Interview Questions
For sales roles, be ready for targeted questions on driving sales:
10. How would you convert a browsing customer into a sale?
Demonstrate your approach to initiating engagement.
Sample Answer: “The key is making a great first impression with a warm greeting when they enter my area. If they continue browsing, I would approach after a few minutes to ask if they need help finding anything. If I notice them returning to a particular item, I might highlight why I love that piece or suggest trying it on. Reading body language and making thoughtful suggestions tailored to them shows I aim to understand their taste and needs to drive a sale.”
11. How would you respond if a customer said a dress was too expensive?
Overcoming price objections is critical in sales. Share your tactics.
Sample Answer: “First, I would empathize and acknowledge the price concern. I might say ‘I understand, the cost can feel high.’ Then I would highlight ways the piece offers value like quality fabric or a unique design you won’t find elsewhere. If still uncertain, I would mention possible price promotions or offer to hold the item while they consider it. My goal is addressing their worry, not pressuring them.”
12. Tell me about a time you effectively upsold a purchase. What techniques did you use?
Upsells boost sales. Recount a specific example.
Sample Answer: “A customer was buying a graphic t-shirt so I showed her a flannel shirt I thought would perfectly complement the tee. I explained why the styles and colors worked well together. She loved the pairing idea since she was looking for a layered look. I also reminded her about our discount for 2 or more tops. My product knowledge combined with relevant merchandising suggestions helped secure the upsell.”
Urban Outfitters Stock & Inventory Interview Questions
For stock and inventory roles, interviewers will assess your organization, attention to detail, and time management.
13. How would you prioritize restocking needed items quickly but also meticulously?
Explain your approach to this common balancing act.
*Sample Answer: “I would first restock the high volume staple items needed to replenish their inventory count quickly. For example – getting more of the classic BDG
What Are Some Questions I Can Expect In The Urban Outfitters Interview Process?
When you go in for an interview at Urban Outfitters, the questions they ask are usually based on the job you are applying for. You can expect questions directly related to your role that you may have received for similar positions. For example, questions like these seem to come up a lot, no matter what job is being hired for:
1. Walk me through your previous job experience
2. Why do you want to work at Urban Outfitters?
3. Where do you get inspired in life?
4. Walk me through your resume
- What would you do if you saw another worker trying to steal something?
- How would you describe the Urban Outfitter customer?
- What is your experience in customer service like?
- What is your experience in sales like?
- What is one thing you can contribute to the team?
- What brand do you think runs their social media well?
- How would you handle the online conversations between each store and its customers?
Urban Outfitters Hiring Process Overview
Depending on the job you’re applying for, Urban Outfitters has three to five rounds of interviews with members of their team. The 3-5 rounds of interviews include:
- A Phone Screening with a Recruiter / Team Member
- A Group Zoom Interview for any Sales / Retail Roles
- Zoom Call with a Team Member
- Possible In-Person Interview
- Sample Presentation / Take Home Assessment
Although this is the typical hiring process, the amount of interviews differ between roles. As a general rule of thumb, the more senior your role is the more interviews you will undergo.
The most common role Urban Outfitters hire for are the Sales / Retail roles. In these jobs, you’ll be asked to join a Zoom call for what is probably going to be a group interview with other people who want the job. They might also call you in to do these group interviews in person at the place they want. There, they’ll show you around and rate you on things like:
- Pick out outfits for different pretend customers
- How do you react to scenarios regarding customers e. g. customer who is angry, wants a different size, or is looking for a salesperson
Urban Outfitters Interview – Sales Associate
How long did it take to get a job at Urban Outfitters?
The process took 2 weeks. I interviewed at Urban Outfitters (New York, NY) Good the interview started with a video interview and proceeded to a in person interview where I was notified the same day. Super chill and relaxed as they proceeded in a group interview format then orientation. I applied online.
How many interview questions are there at Urban Outfitters?
Urban Outfitters interview details: 2,409 interview questions and 1,862 interview reviews posted anonymously by Urban Outfitters interview candidates. Sign In Companies Jobs Companies Salaries Interviews Search Explore Jobs Companies Salaries Careers For Employers Post a Job Jobs Discover Jobs Companies Discover Companies Compare Companies
What is the interview process like at Urban Outfitters?
I interviewed at Urban Outfitters (New York, NY) Good the interview started with a video interview and proceeded to a in person interview where I was notified the same day. Super chill and relaxed as they proceeded in a group interview format then orientation. I applied online. I interviewed at Urban Outfitters (Vancouver, BC) in Jul 2023
Will I get a drug test at an Urban Outfitters group interview?
After reading various posts on different sites, most respondents report not getting drug tests. If you have an Urban Outfitters Group Interview study the questions above and you will do fine. Just remember to speak up and when asked a question and do not interrupt other applicants. After you submit your application you usually do a video interview.
