Paying your utility bill is an unavoidable part of life. But it doesn’t have to be painful. National Grid offers Upstate New York customers several convenient and easy ways to pay their gas and electric bills. In this article, we’ll break down the various bill payment options available through National Grid as well as tips for understanding your bill and getting help if you’re having trouble paying.
Ways to Pay Your Upstate NY National Grid Bill
National Grid offers a range of payment options to fit your needs and preferences
Pay Online
The easiest way for most people to pay their National Grid bill is online through the My Account portal. You can pay by debit card, credit card or electronic check. Payments post to your account immediately, so it’s a great option if your bill is due soon.
To pay online, simply log into or create your My Account and select “Pay Bill.” Make sure to have your account number handy.
Pay by Phone
Call 1-800-642-4272 and select the “Pay by Phone” option. You’ll need to enter your account number and zip code. Have your payment info ready as you’ll be prompted to enter it.
Pay by Mail
If you prefer to mail payments, send your check or money order along with your bill stub to the P.O. Box listed on your National Grid bill. Make sure it arrives by the due date to avoid late fees. Allow 7-10 days for mailed payments to process.
Pay in Person
Take your bill to an authorized National Grid payment location to pay in cash, check or money order. Visit the National Grid website to find a payment location near you.
Automatic Payments
For ultimate convenience, enroll in AutoPay to have payments automatically deducted from your bank account each month. Log into My Account and select “Update AutoPay” to get started.
Budget Billing
To make payments more predictable, consider Budget Billing, which averages usage over 12 months to determine your payment amount. Your account will be reviewed periodically and the amount adjusted if needed.
Pay Near Me
Use the PayNearMe app or website to make cash payments at participating 7-Eleven, CVS, Family Dollar and other convenience stores. Receive a barcode to present along with your cash.
Understanding Your Upstate NY National Grid Bill
Before paying your National Grid bill, take a moment to understand what you’re paying for. Your total is based on multiple factors like the amount of energy used, your rate, taxes and fees.
Delivery Charges
This covers the cost of delivering gas or electricity to your home, including infrastructure maintenance and improvements. It’s based on your service rate.
Supply Charges
This is the cost of the actual gas and electricity supplied to your home by National Grid based on your usage. Rates fluctuate monthly.
Taxes & Fees
Various government taxes and regulatory fees are also tacked onto your bill, such as sales tax and the System Benefits Charge.
Other Charges & Credits
Things like late fees, returned payment fees or billing credits may also appear on your National Grid bill.
Getting Help Paying Your Upstate NY National Grid Bill
If you’re struggling to pay your bill, National Grid offers several programs to help qualified customers:
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Payment arrangements – Set up a payment plan to pay your balance over time if you can’t pay in full.
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Energy affordability programs – Receive discounted rates and other assistance if you meet income requirements.
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Arrearage forgiveness – Have a portion of your past due balance forgiven by making on-time payments.
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HEAP assistance – Low-income customers can receive federal HEAP grants applied directly to their National Grid bills.
You can also contact National Grid to set up third-party notification if someone like a caseworker is assisting you.
For immediate help with an overdue bill, call National Grid at 1-800-642-4272 to discuss hardship options and prevent disconnection of service. Don’t wait until you receive a shutoff notice.
Tips for Managing Your Upstate NY National Grid Bill
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Provide regular meter readings to prevent estimated charges on your bill. Submit readings online or use the usage monitoring in My Account.
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Conserve energy to reduce supply charges. Simple steps like turning off lights, lowering your thermostat and using cold water for laundry can help.
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Review bills carefully and contact National Grid if you spot any errors or have questions. Don’t just pay inaccurately high bills.
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Update your account info if you move or change any pertinent contact information to avoid issues.
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Sign up for paperless billing and manage notifications to stay on top of due dates and avoid late fees.
Paying your utility bills may not be the most exciting task, but National Grid offers plenty of convenient payment options to choose from. Understanding what makes up your charges, getting help if needed, and implementing energy saving steps can help you manage your National Grid bill as seamlessly as possible.
National Grid: How To Pay Your Bill
FAQ
What is the phone number for National Grid Upstate NY?
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Purpose
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Phone Number(s)
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Purpose Gas Emergencies
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Phone Number(s) 1-800-892-2345 or 911 24-Hour Assistance
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Purpose Report an Outage
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Phone Number(s) 1-800-867-5222 24-Hour Assistance
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How to pay a National Grid bill by phone?
Who provides electricity to upstate New York?
How do I Manage my national grid bill in upstate New York?
Here are some top tips for National Grid customers in Upstate New York to manage your account and monthly bill payments: Provide accurate account information when making payments to avoid processing delays. Pay your bill in full by the due date to prevent late fees. Sign up for paperless billing and automated payments to simplify bill management.
How do I pay my utility bills in upstate New York?
As you can see, National Grid offers their residential customers many convenient and flexible options for paying utility bills in Upstate New York. From online, phone, mail, in person, or automatic payments, choose the method that fits your needs and preferences each month.
Does National Grid offer electricity in upstate New York?
Their Upstate New York electric service covers areas such as: For natural gas service, the territory extends across: So if you live in those Upstate NY cities or surrounding areas, National Grid is likely your electric and/or gas utility provider. This guide applies to paying your National Grid bill in their Upstate New York service region.
Does National Grid offer a phone payment system?
In addition to the website, National Grid offers an automated phone payment system you can use anytime to pay your bill. To make a payment over the phone, just: This automated phone payment system is available 24 hours a day, 7 days a week. Payments made before 7 p.m. will typically process the same day.
How do I register for National Grid?
New to National Grid? Register for online access to your account and use our portal to view your bill, set up automatic payments, receive a personalized Energy Savings Plan, and more. Registering takes just five minutes and turns time into savings.
How do I contact National Grid customer support?
If you need help with National Grid bill payment options, managing your account, or financial assistance resources, contact customer support: Call 1-800-642-4272 anytime 24 hours a day, 7 days a week. Live chat via your online account during business hours.
