Preparing for Your Universal Protection Service Interview: Top Questions and Answers

Getting hired at Universal Protection Service can launch your career in security and protection services. With operations across North America, Universal Protection Service is one of the largest and most trusted security companies.

However, with its reputation for high standards, the interview process can be intimidating. This comprehensive guide will equip you to ace your Universal Protection Service interview.

Overview of Universal Protection Service

Universal Protection Service is a subsidiary of Universal Services of America and provides a wide range of security solutions. From mobile patrol and alarm monitoring to executive protection and secure logistics, Universal Protection Service partners with over 30,000 clients

With operations across the US and Canada the company employs over 50,000 dedicated professionals. Universal Protection Service maintains high standards and rigorous training to deliver bespoke technology-driven security services across diverse sectors.

Universal Protection Service Hiring Process

The typical hiring process at Universal Protection Service involves

• Initial online application
• Phone screening
• In-person interview
• Background check
• Drug screening
• Final hiring decision

The in-person interview is your chance to showcase your skills, experience and motivation. With the right preparation, you can outperform other candidates.

This guide covers the top questions likely to arise during your Universal Protection Service interview:

Common Interview Questions and How to Answer Them

1. Why do you want to work for Universal Protection Service?

This opening question allows you to demonstrate your enthusiasm and knowledge about the company.

In your response:

• Express your passion for security and protection services
• Highlight why Universal Protection Service appeals specifically, in terms of their values, training, advancement opportunities etc.
• Show that you’ve researched the company thoroughly

Example response: “I’m excited to build my career with an industry leader like Universal Protection Service. Your commitment to ongoing training and embracing technology in security aligns with my goals. I’m also drawn to your emphasis on integrity and treating all individuals with dignity – values that resonate with me. With operations across North America, I see tremendous opportunities for professional growth at Universal Protection Service.”

2. What relevant qualifications or certifications do you hold for this role?

Use this opportunity to highlight training and certifications that make you suitable for the position.

In your answer, include:

• Security-related education qualifications
• Industry certifications e.g. Certificate of Completion for Security Officer Training
• Licenses held
• First aid/CPR certifications
• Any specialized training

Emphasize how your qualifications equip you with the skills needed for the role.

3. Why do you want to pursue a career in security services?

This question tests your commitment and motivation for security work.

In your response:

• Share what draws you to this career path
• Discuss skills you possess that make you a strong fit, like vigilance, adaptability, communication abilities etc.
• Express your passion for protecting people, assets and property

Example response: “I’m drawn to a career in security because I find purpose in being able to contribute to public safety. I enjoy being observant, proactive and solving problems – traits vital for success in this field. Security roles also leverage soft skills like empathy and communication, which I excel at. This drives me to continuously enhance my capabilities through training and on-the-job learning.”

4. How do you handle pressure or stressful situations?

Security roles inevitably involve dealing with high-pressure situations. Discuss your ability to think clearly, make quick decisions and remain professional under stress. Share examples of when you successfully navigated stressful situations.

Example response: “I cope well in high-pressure situations by staying focused on priorities. For instance, when responding to an emergency, I execute protocols decisively while remaining calm. In stressful interactions, I actively listen and communicate clearly to de-escalate tensions. My levelheadedness allows me to handle challenges without compromising safety or professionalism.”

5. What security systems or equipment are you proficient in using?

Employers want to know you can use security technology required for the role. Tailor your response to the specific systems mentioned in the job description.

In your answer, include:

• CCTV monitoring
• Access control systems
• Alarm systems
• Communication devices like radios
• Software like incident reporting programs

Example response: “I am proficient in using CCTV systems for real-time monitoring and surveillance playback. My experience includes operating different camera types and using features like pan-tilt-zoom controls. I’m also adept at managing access control systems involving card readers, biometrics etc. Additionally, I’m trained in operating two-way radios, control room equipment, and remote security systems. I am confident I can quickly learn any proprietary systems used by your company.”

6. How would you respond to an angry or aggressive individual while maintaining safety?

Diffusing aggression and defusing conflict are key skills in security roles. Discuss your approach to remaining calm, being respectful and following protocol when faced with an aggressive person. Share any examples if you have experience with such scenarios.

Example response: “First and foremost, I would ensure my own safety by maintaining distance or seeking backup if needed. I would then attempt to resolve the situation through respectful communication – introduce myself, listen to their concerns and offer solutions while remaining calm and composed. However, if aggression persists and poses a significant risk, I would follow protocol such as immediate reporting to superiors and law enforcement as required. The priority is always to keep the environment secure by de-escalating tensions professionally while prioritizing safety.”

7. How do you stay focused during a long shift when there is minimal activity?

Employers want to ensure you can remain vigilant even during slow periods. Discuss techniques you use like mental exercises, short breaks, pacing etc. Outline how you maintain energy and engagement even when there is little happening externally.

Example response: “Staying focused during low-activity periods requires self-motivation and mental resilience. I utilize techniques like dividing a long shift into smaller segments and setting goals for each one. Taking short breaks for movement and hydration also helps. Mentally, I keep myself engaged by observing my environment for any red flags and reviewing procedures. Staying off electronic devices and avoiding extended conversations also helps maintain vigilance. With these strategies, I can sustain attention for my entire shift, regardless of external activity.”

8. How do you ensure you do not let personal biases influence your work?

In security roles, it’s vital to remain impartial. Discuss your commitment to fairness and objectivity. Share examples that demonstrate your ability to prevent personal opinions from affecting your work.

Example response: “I understand that allowing personal biases to influence my work would be unethical and compromise my duties. When making security-related decisions, I rely strictly on facts, best practices and protocols – not my own preconceived notions. I also make an effort to check my own thought processes for unconscious biases through ongoing training and feedback from others. Maintaining professionalism and making impartial choices comes first for me, regardless of any private views I may hold as an individual. My duty is to uphold safety and security in a fair manner.”

9. Are you comfortable working independently with minimal supervision?

Security professionals often work autonomously, so employers want self-starters. Highlight your reliability, discipline and ability to take initiative. Provide examples of when you successfully worked independently in previous roles.

Example response: “Working independently is second nature to me. For instance, in my previous security role, I often worked alone overnight shifts with just my supervisor on-call. I took full responsibility for monitoring the premises, recording activity and ensuring protocols were followed. I enjoyed the autonomy while also knowing when I should consult my supervisor about any issues. I’m extremely comfortable working with minimal direct supervision while prioritizing safety and productivity.”

10. How do you stay updated on industry trends, technologies and best practices?

Ongoing learning is key for security professionals. Discuss how you actively learn – through courses, publications, professional networks etc. Highlight your motivation to stay updated in order to excel at your job.

Example response: “I make learning about industry advancements a daily habit. I read security industry publications, take online courses, and participate in professional forums to stay informed. When I encounter a new technology or methodology, I take the initiative to train myself thoroughly in its use and application. I’m a firm believer that we owe it to the people and assets we protect to utilize the most effective, state-of-the-art practices available. Continued education enables me to live up to that responsibility.”

Questions to Ask at the End of Your Interview

The interviewer will likely ask if you have any questions at the end. This is your chance to show your interest in the company and role while also gaining more insight.

Some examples of good questions to ask:

• “How will my performance be measured and reviewed in this role?”

• “What are the opportunities for professional development and advancement at the company?”

• “What do you enjoy most about working for Universal Protection Service?”

• “Are there any new security technologies or methodologies being implemented at your facilities that I would get the opportunity to work with?”