Getting hired as an Ulta Beauty Advisor takes preparation You need to showcase your customer service skills, product knowledge, and ability to promote sales. This important retail job also requires multitasking talents
Fortunately, you can get ready by studying the most common Ulta interview questions. We researched current posts on Reddit and leading career sites to compile this list.
Read on to discover the top 20 questions for Ulta Beauty Advisor interviews, along with sample answers
1. Walk Me Through Your Resume
Interviewers often start out with an open-ended question about your background. They want to see what stands out about your experience and skills.
Sample Answer: My previous retail experience at a beauty supply store taught me the basics of customer service. I assisted clients in finding products and provided advice based on their needs. This position also involved inventory management. Currently, I work part-time at a cosmetics counter in a department store. So I gained experience recommending products and performing makeovers. My studies in cosmetology also equipped me with extensive knowledge about skin care, makeup application, and hair products.
2. Why Do You Want to Work at Ulta Beauty?
Hiring managers want to gauge your enthusiasm for their company. They are looking for candidates passionate about the beauty industry.
Sample Answer: I am excited to work for a major beauty retailer like Ulta. The company culture emphasizes customer relationships, which aligns with my focus on client satisfaction. I also want to work for a brand with such a diverse range of prestige to mass-market beauty products. And I look forward to expanding my knowledge through Ulta’s training programs. With my background, I know I could make a positive contribution to your store’s success.
3. What Are Your Strengths and Weaknesses?
This common question tests your self-awareness. Be ready to share qualities that show you are well-suited for the Beauty Advisor role.
Sample Answer: My biggest strengths are customer service and product knowledge. I love interacting with clients to find items that meet their needs. And I stay updated on beauty industry trends so I can make knowledgeable recommendations. In terms of weaknesses, I sometimes feel I take too much time with each customer. I want to ensure they get the best experience. But I am working on improving my efficiency without sacrificing service quality.
4. How Would You Handle an Unhappy Customer?
It’s essential to showcase your conflict resolution abilities. The interviewer wants to see you can calmly resolve issues.
Sample Answer: First, I would listen carefully to understand the customer’s concerns. I would then apologize for their bad experience. If possible, I would offer a solution such as an exchange or refund. Finally, I would thank the customer for bringing the issue to my attention and assure them we will learn from it. Even in difficult situations, I aim to ensure the customer leaves satisfied and willing to shop with us again.
5. How Do You Stay Updated on Beauty Trends?
Ulta seeks advisors passionate about beauty and committed to continuous learning. Demonstrate your motivation for keeping your product knowledge current.
Sample Answer: I eagerly follow beauty accounts on Instagram and YouTube to discover new trends. I also regularly browse beauty magazines like Allure and Vogue. Whenever possible, I attend industry events to connect with brands and try products firsthand. And I take advantage of any product knowledge training that employers provide. Continuing to expand my expertise is essential so I can always give customers the best, most up-to-date guidance.
6. How Would You Build Relationships with Customers?
Show the specific tactics you would use to provide an excellent client experience.
Sample Answer: I always greet customers warmly by name when possible and ask questions to understand their needs. During their visit, I give my undivided attention. I share tips and provide samples so they can try products. Then I follow up to see if they are happy with their purchases. Going above and beyond to build connections allows me to give personalized service that keeps customers coming back.
7. Tell Me About a Time You Exceeded Customer Expectations.
Past examples will illustrate your commitment to service excellence. Choose a story that highlights specific actions you took.
Sample Answer: A client came in looking for a gift for her daughter’s graduation. She wanted to get her a nice makeup kit but only knew her daughter’s basic skin tone. I asked the client questions about her daughter’s preferences and complexion to narrow down options. I assembled some kits she could choose from, along with samples of best-matched foundation shades. The client was thrilled with the personalized and thoughtful options. She even asked for my business card for future reference.
8. How Do You Prioritize When Multitasking?
Show how you decide what tasks take precedence when juggling customer service with stocking shelves, paperwork, etc.
Sample Answer: When multitasking, I always deal with customers first. Beyond that, I prioritize based on urgency. Tasks with upcoming deadlines or related to inventory get top priority so the store can operate smoothly. If I have downtime between clients, I complete small tasks like straightening shelves. I also communicate with the manager so I know which duties require immediate attention. This ensures all critical tasks get done efficiently.
9. How Would You Promote a New Product?
Demonstrate your ability to get customers excited to try the latest offerings.
Sample Answer: When we introduce new products, I would leverage the testers and samples we have available. I love to demonstrate new items for customers and have them try the products. I would also create eye-catching displays featuring the new launches. And I would take advantage of our loyalty program to offer deals like free samples with any purchase. Getting new products directly into customers’ hands is the best way to drive interest.
10. What Retail Experience Do You Have?
Even if you lack beauty industry expertise, you can highlight transferable skills from other retail jobs.
Sample Answer: I have spent the last three years working in apparel retail. Fashion and beauty may be different products, but excellent customer service remains essential. Like with clothing, I learned to treat each customer as an individual with unique needs. I would use targeted questions to make personalized product recommendations. My experience providing thoughtful one-on-one service has prepared me to seamlessly transition into the beauty industry.
11. How Do You Handle Inventory Management?
Show off any systems experience as well as your process for keeping stock organized.
Sample Answer: In my previous retail job, I gained experience with inventory systems like Shopify. I understand the importance of carefully tracking stock levels and placing replenishment orders. To stay organized, I categorize products so similar items are kept together. I also make note of any holes or low stock on shelves so I know what needs restocking. Maintaining detailed inventory records and tidy shelves ensures we never lose a sale due to missing inventory.
12. How Do You Stay Motivated in This Retail Job?
Your passion needs to come through to convince the interviewer you have staying power.
Sample Answer: I am genuinely excited to start each workday interacting with fellow beauty enthusiasts. I love using my product knowledge to solve customers’ problems and see their satisfaction when they find the perfect item. And I enjoy the fast-paced, busy environment. The time flies by when I’m focused on providing excellent service. Most of all, I want to grow a long-term career in beauty retail. Knowing each shift helps me work toward that goal keeps me motivated.
13. How Do You Handle a Difficult Coworker?
Prove you can maintain teamwork and a professional attitude even when colleagues challenge you.
Sample Answer: I would first try to understand their perspective and find common ground. If tensions continue, I would privately and respectfully discuss the issue. I may ask if there are ways we can better work together. My goal is always to maintain a positive relationship for the good of the team. I know that even difficult coworkers have valuable strengths, and I can learn from working through challenges. With open communication, I am confident any conflicts can be resolved.
14. Where Do You See Yourself in 5 Years?
Have a growth plan in mind. Interviewers want driven candidates who envision a future with Ulta.
Sample Answer: In five years, I hope to take on additional leadership responsibilities, perhaps as an assistant manager or department lead. I eventually want to grow into more senior retail management roles. I am excited that Ulta promotes from within, and I look forward to developing my career long-term here. The company’s investment in continued training will help me build the skills to achieve my goals. With my passion and your development opportunities, I know I can succeed here.
15. How Do You Balance Being Sales-Focused and Customer-Focused?
Show you prioritize client relationships and meet sales goals through service.
Sample Answer: I believe focusing on each customer interaction ultimately drives sales. I get to know clients, listen, and suggest products tailored to their needs instead of pushing specific items. When a customer feels their individual needs come first, they have a great experience that brings them back. And customers who enjoy their in-store service purchase more. My customer-centric approach fosters loyalty
How to Get the Job at ULTA Beauty + INTERVIEW Questions and Answers 2020
FAQ
What questions does Ulta ask at an interview?
What is the role of a beauty advisor at Ulta?
Why do you want to work for Ulta Beauty?
Why do you want to be a beauty advisor?
What does an Ulta Beauty Advisor do?
Ulta believes in its employees creating success for the company and likes to: The Ulta beauty advisor is responsible for providing the best customer experience in the store by consistently delivering great service, ensuring that customers are aware of new products and services, and building a loyal customer base.
What was the interview process like at Ulta Beauty?
I interviewed at Ulta Beauty (Bolingbrook, IL) Interview process went pretty smoothly. Met a group of interviewers and interviews were handled professionally. Interview questions covered many aspects including objectives, past experiences and skills. They asked very specific questions about communication skills and past working experiences.
How do I become a beauty advisor at Ulta?
To work as a Beauty Advisor at Ulta, you must be at least 18 years old. You are also required to have a high school diploma or GED and one year of relative work experience.
What is it like to work at Ulta Beauty?
Fun. To experience human resources at Ulta Beauty is to step out of the mundane and into an environment alive with optimistic energy. After all, success breeds opportunity, and the opportunities to help drive an organization at the top of its game to even greater heights are as uncommon as they are satisfying.
