What Is Two-Way Communication? Importance and Examples

Two-way communication involves feedback from the receiver to the sender. This allows the sender to know the message was received accurately by the receiver. Communication is also negotiated which means that the sender and receiver listen to each other, the messages then gathers information to respond.

Two-Way Communication | Knowledgecity.com

Why is two-way communication important

Here are some reasons two-communication is important:

Increase productivity

By creating a productive means of communication between departments, managers, and coworkers, implementing two-way communication can help increase productivity in the workplace. Professionals can converse via a variety of channels using two-way communication to ask questions, inform others, and give feedback. Additionally, this enables managers to instruct and guide staff members in accordance with the business’ best practices and operational procedures, thereby enhancing output quantity and quality.

Improve job satisfaction

Effective two-way communication can help professionals feel more satisfied at work. They can do this by sharing their ideas, interests, and worries with others. This enables managers to offer their staff the crucial on-the-job resources, comradery, and incentives that may be required to motivate their team to work harder. Employees can enhance their work practices and procedures for better job performance by receiving useful feedback from managers, which enables them to feel satisfied while at work.

Enhance communication

The sender and receiver can assess and evaluate what the other is saying in order to improve two-way communication between the parties. Both parties can actively listen to one another and provide the necessary feedback in order to achieve this. Two-way communication can be improved by providing clarification among parties by actively listening to one another.

Build collaboration

Two-way communication can allow team members to talk among themselves. This enables staff to work together on various projects to better comprehend and enhance business processes. By implementing efficient two-way communication, staff members can exchange suggestions and criticism. Colleagues who collaborate with one another and share ideas can become more inventive and creative.

What is two-way communication?

Two-way communication is a conversation between two people. Typically, both parties involved transfer information between one another. When two people exchange information verbally or in writing, listen to one another, collect their thoughts, and then give each other feedback or responses regarding the conversation, that is considered effective communication.

Systems involved with two-way communication

There are numerous ways that professionals can use two-way communication to start a conversation with their clients or colleagues. Oral and written systems that facilitate effective communication are included in this. Below are the systems involved with two-way communication:


Professionals can communicate between two parties using a mobile or office phone. This might entail speaking with a manager who isn’t in the office or a client who is far away. Both parties can call each other using a phone, allowing them to communicate remotely to exchange project ideas, queries, or criticism for an ongoing project. Professionals can call each other from anywhere in the world using mobile phones.

Dispatch system

Professionals who communicate via software frequently send messages using a dispatch system. For instance, to receive incoming messages from a dispatcher, first responders use a dispatch system. This enables them to receive emergency calls so they can react quickly and effectively. To get in touch with the police, firefighters, and emergency medical technicians (EMTs), dispatchers use two communication systems.

Instant messenger

Instant messenger is a type of written two-way internet communication that uses a Wi-Fi connection. This enables businesspeople to converse using a web application, social media, or a chat room. Contacting a client or colleague quickly and effectively is done through instant messaging. Professionals may be able to respond to customer inquiries immediately, provide product information, or do so while at work. Additionally, it can help team members and managers communicate when working remotely across the nation.

In-person communication

In-person conversations between two people are the most significant type of two-way communication. When two people are speaking in person, they can fully express their thoughts. Additionally, it enables others to read their body language and facial expressions, which can be used to determine when someone needs assistance or may not understand what is being said to them. Professionals can respond to queries quickly and without the need to type any written communication thanks to this direct method of communication.

4 examples of two-way communication

There are numerous interactions between people that involve two-way communication. Each type of communication enables people to interact with one another in an efficient and effective way. Here are four examples of two-way communication:

1. Conversing between two people

A straightforward conversation between two people is one form of two-way communication. As an illustration, this might involve two coworkers talking about their plans to finish a project. They may discuss setting objectives and deadlines, delegating tasks to team members, or reviewing potential risks that may arise while working on a project. Following the first meeting, staff members can check in with one another throughout the project via a corporate instant messaging platform, in person, or over the phone.

2. Giving advice

Two-way communication allows professionals to help others by giving them advice on a range of subjects. For instance, a coach might have a face-to-face discussion with a struggling athlete. They might suggest ways the athlete can improve while soliciting feedback or if they might need assistance while on the field.

3. Answering and asking questions

A teacher asking their class questions about a recent book they read and expecting the class to respond in kind constitutes another instance of two-way communication. When the teacher engages in conversation with the class, it can help the students learn more efficiently than if the lecture were the only form of communication. This enables students to respond later or ask the teacher for clarification.

4. Negotiating terms

When negotiating a contract, professionals can benefit from using two-way communication. For instance, when trying to negotiate a deal that will allow them to profit, car salespeople can speak with their customers. This procedure might begin at the start of the sales process and continue through the last-minute negotiations. A salesperson can use both informative and persuasive language to persuade a customer to complete a purchase by communicating with them effectively. Usually, this type of communication takes place on the phone or in person.


Why is 2 way communication important?

How to Use Two-Way Communication in the Workplace
  1. Understand your audience and what’s important to them. …
  2. Choose or create channels. …
  3. Gather and encourage feedback. …
  4. Act on feedback.

What is two-way communication in the workplace?

Two-Way Communication Model
  • Sender.
  • Receiver.
  • Message.
  • Response.

What is the most effective two-way communication?

Two-way communication makes it possible. Increasing communication effectiveness: Effective communication depends on both sender and receiver having a proper understanding of the message. Both parties can assess each other’s opinions through two-way communication, which improves the effectiveness of their communication.

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