The top 10 interview questions for a GM about the hotel’s finances and the best answers

General hotel manager questions
  • Where do you see yourself in five years?
  • What is your leadership style?
  • What are your greatest strengths and how could they contribute to a managerial position?
  • What are your greatest weaknesses and how do you limit their influence?
  • What do you know about us and our services?

The career track for a Hotel Manager, sometimes known as a General Manager or Operations Manager, may vary. Generally, they have deep experience in the hotel industry. They may have a rooms background, a sales background, or a food and beverage background. They will typically have an undergraduate degree in Hospitality Management or Business. A marketing background, especially for independent hotels that do their own marketing, is also desirable.

Leadership skills are crucial for this position. This person will be in charge of providing strategic direction for the hotel and overseeing daily operations. Candidates should have a record of hiring, training, monitoring, and motivating staff. They should show good judgment in delegating, scheduling, and in general, getting the most out of their team. Most of all, they should understand that a happy staff is just as important as happy customers.

Open-ended and situational interview questions will encourage your candidates to speak at length about their relevant hotel experience. You’ll also be on the lookout for what isn’t on their resume. Be on the lookout for candidates who are outgoing, confident, empathetic, and service-oriented. The best candidates will have a strong grasp of who your customers are and will be prepared with smart, specific questions that are tailored to your hotel.

HOTEL MANAGEMENT Interview Questions & Answers! (Become a Hotel Manager!)

Example: “I have experienced high turnover in my previous role as a hotel general manager. When I noticed that some of our front desk employees were leaving, I scheduled a meeting with them to learn more about why they were leaving. After speaking with them, I learned that we had not been offering competitive wages. To solve this problem, I met with the HR department to discuss ways we could increase salaries without increasing operational costs.”

To help you out, we’ve put together a list of the most common hotel general manager interview questions. We’ve also included sample answers to help you prepare for your interview.

Example: “I’ve had to deal with several employee conflicts during my career as a hotel general manager. I usually start by listening to both sides of the story without interrupting them. Then, I try to understand why each person feels the way they do about the situation. After that, I try to come up with a solution that works for everyone involved. If one party is unwilling to compromise, I will remove them from their position.”

Example: “I am the only candidate who has worked as a general manager for five years. I know what it takes to be successful in this role because I’ve done it before. In my last position, I was responsible for hiring new employees and training them on the job. This experience gives me an advantage over other candidates because I understand what it’s like to work at this hotel.”

Example: “In my previous role as a hotel general manager, I had an event scheduled for one of our ballrooms. The day before the event was supposed to take place, the client called me to say they were canceling their event because they found another venue with lower prices. I immediately contacted other clients who had events booked in the same room to let them know about the change. Luckily, we were able to accommodate all of those clients at different times during the week.”

Why Are You Interested In This Hotel Manager Position?

This position interests me because my skills and qualifications closely align with its requirements. I believe that my background positions me to succeed in this position. In addition, my investigation revealed that I strongly identify with the organization’s objective and would consequently be thrilled to work here. Your company has an excellent reputation in this industry and is recognized for providing one of the top services. This will be an excellent opportunity to utilize my skills while advancing my career.

What makes you qualified to be the person in charge of the financial direction and health of my hotel?

This is a wide open and leading question. Wide open because the health of the hotel is like your body and every inch counts and needs to be properly looked after because it all adds up. Leading because it’s designed to catch up the fair weather GM’s that think the finances are the Controllers baby. The best answer here is: as the GM, my job is to lead all aspects of the hotel. The finances are what I consider to be one of the three pillars of our business. The guests, the colleagues, and the money are all that I come to work to manage every day.

This Hotel Manager interview profile brings together a snapshot of what to look for in candidates with a balanced sample of suitable interview questions.

The career track for a Hotel Manager, sometimes known as a General Manager or Operations Manager, may vary. Generally, they have deep experience in the hotel industry. They may have a rooms background, a sales background, or a food and beverage background. They will typically have an undergraduate degree in Hospitality Management or Business. A marketing background, especially for independent hotels that do their own marketing, is also desirable.

Open-ended and situational interview questions will encourage your candidates to speak at length about their relevant hotel experience. You’ll also be on the lookout for what isn’t on their resume. Be on the lookout for candidates who are outgoing, confident, empathetic, and service-oriented. The best candidates will have a strong grasp of who your customers are and will be prepared with smart, specific questions that are tailored to your hotel.

Make sure that you are interviewing the best hotel managers. Sign up for Workables 15-day free trial to hire better, faster.

Leadership skills are crucial for this position. This person will be in charge of providing strategic direction for the hotel and overseeing daily operations. Candidates should have a record of hiring, training, monitoring, and motivating staff. They should show good judgment in delegating, scheduling, and in general, getting the most out of their team. Most of all, they should understand that a happy staff is just as important as happy customers.

FAQ

What questions are asked for a general manager interview?

Operational and Situational questions
  • How would you describe your leadership style?
  • Describe a time you led by example.
  • What’s your approach to delegating employees? …
  • Describe someone you coached or mentored. …
  • How would you tell a colleague that he/she was underperforming?
  • Talk about the time you led an important meeting.

How do I prepare for a general manager interview?

How Do I Prepare For A Management Interview (Tips, Questions and Answers)
  1. Focus on Leadership. …
  2. Understand the Company’s Needs. …
  3. Tailor Your Strengths. …
  4. Provide Many Examples. …
  5. Energy and Enthusiasm. …
  6. Ask Appropriate, Well Prepared Questions. …
  7. Close the Interview.

What are four main responsibilities of a hotel general manager?

Manager Interview Questions With Example Answers
  • Describe your management style. …
  • How do you define success? …
  • How do you manage stress among your team members? …
  • How do you handle conflict between team members? …
  • Tell me about a time you let an employee go… …
  • Tell me about a time you led by example… …
  • How do you motivate people?

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