SYKES frequent interview questions

Sykes video interview questions
  • Tell me about yourself (a classic video question)
  • What was the toughest challenge you’ve faced.
  • Tell me about a time you faced a problem with a team member.
  • Tell me something that is not on your resume.
  • Access more of these questions at Voomer.

Call Center Interview Questions: About You

Q: Tell me about yourself

Our recruiter’s tip: Try to answer questions about yourself directly. Show your personality in these questions to make the interview a little more interesting, but always be mindful not to be disrespectful.

Q: Why do you want this job?

Our recruiter’s tip: Show why you are a great fit for the post. Share what you have to offer to the company and how you see yourself contributing to achieving the goals of the position once you get the job.

Q: Can you share one of your most significant achievements?

Our recruiter’s tip: Share a situation that you are proud of and explain why this achievement was significant to your career. You can also share what made it difficult to achieve, what was your goal in the first place, and give clear explanations on the specific actions that you did to reach the desired outcome.

Q: What are your short and long-term goals? How do you think you can achieve these goals?

Our recruiter’s tip: Be true to your goals. Avoid exaggerating your answers and simply saying that you would like to be part of the company. While recruiters appreciate you seeing the future with the company, it’s best to share what you truly want to do. Prepare a list and try to distinguish the difference between your short and long-term goals.

Q: How are you as an employee and what were your responsibilities from your previous work? If we are to ask your previous supervisor and colleagues, how do you think will they describe you?

Our recruiter’s tip: Honesty is always key. There’s always a good and not so great side of things, and that is normal. You can be candid and share some challenges that you might have faced in the past, and you can also share how you’ve grown and how you have addressed these difficulties.

Call Center Interview Questions: Situational Questions

Q: Can you tell me about a time you needed to choose between going to work/school and being absent? Was it a difficult decision to make? Why?

Our recruiter’s tip: This is a question that tests someone’s commitment to a job. Your answer to this question reflects how much you value and dedicate yourself to what you do and the responsibilities that come along with it.

Q: If you are hired, what do you think would be the possible challenges that you might face and how would you handle them?

Our recruiter’s tip: The most common answers to these questions usually fall under adjusting to a new environment, tool familiarization, learning a new account, and dealing with new colleagues or superiors. But one thing that applicants fail to share is how they are going to address these challenges. If you are asked this question, you may want to provide concrete steps on how you think you’ll adapt and how you plan to overcome these hurdles to successfully transition to your new job.

Q: If you are working in a job with routine tasks, what will be your motivation to finish it and stay for a longer time?

Our recruiter’s tip: Share what keeps you motivated. While we understand that doing the same tasks every day may get you bored, having the proper character and mindset will drive you to move further and achieve better things in the long-term.

Q: If a company offers you a higher salary with toxic work culture, while another offers you an ideal work culture with a lower salary, which one will you choose and why? Will you stay long?

Our recruiter’s tip: There are no right or wrong answers in this question. However, it can help us understand your values and determine your goals when joining an organization.

Q: Give me an example of a time when you did not meet a client’s expectations. What happened, and how did you attempt to rectify the situation?

Our recruiter’s tip: Be true to what you say and don’t make stories just to make yourself stand out. There is no point in setting yourself up on a story just to impress someone else, and the interviewer would appreciate it if you would be yourself. This question is not about what you did, but instead it focuses on how you react to situations and how you’re able to make decisions to fix the issues.

How to use positive scripting in customer service

Follow these steps to help you learn how to implement positive scripting for your customer service team:

Positive Scripting in Call Center Customer Service (With Sample Verbiages)

Pleasant conversations with customers are key to retaining those customers and increasing profit, so positive scripting is often very important for support teams. Here are some ways positive scripting benefits customer service teams:

Positive scripting is a customer service practice in which support teams create scripts that provide customer service representatives with pre-made positive responses to customer concerns. These scripts may be specific and include exact phrases for representatives to read, or they may have general guidelines for how to interact with customers appropriately. Some positive scripts also encourage customers to purchase certain products, like upgrades or additional features. The primary goal of positive scripting is to keep conversations with customers pleasant and productive.

FAQ

How do I pass Sykes interview?

Hiring process is very messy. You are in a chat room with about 50 people who are all confused on how to complete tasks. It takes over a month. You go through phone interviews then you have to so proof that your internet and computer is up to their par.

Is it easy to get hired at Sykes?

13 questions to ask in an interview | Fall 2021
  • What’s one thing that’s key to this company’s success that somebody from outside the company wouldn’t know?
  • What’s your (or my future boss’) leadership style?
  • What are the three things I can contribute in the first 100 days to make you feel great about hiring me?

What questions should I ask in a 2021 interview?

10 Common Job Interview Questions and How to Answer Them
  • Could you tell me about yourself and describe your background in brief? …
  • How did you hear about this position? …
  • What type of work environment do you prefer? …
  • How do you deal with pressure or stressful situations? …
  • Do you prefer working independently or on a team?

What are the 10 most common interview questions and answers 2021?

10 Common Job Interview Questions and How to Answer Them
  • Could you tell me about yourself and describe your background in brief? …
  • How did you hear about this position? …
  • What type of work environment do you prefer? …
  • How do you deal with pressure or stressful situations? …
  • Do you prefer working independently or on a team?

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